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Luigi Devoto

Overview Reviews (69) Inventory (171)

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Luigi Devoto

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.9

69 Reviews

Overview Reviews (69) Inventory (171)

4.9

69 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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69 Reviews of Luigi Devoto

October 23, 2025

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Employee Rating

There seems to be a big difference from the last time I had my car serviced at BMW of Darien. Pleasant area to wait with coffee machine and water. had my car serviced at BMW of Darien. Pleasant area to wait with coffee machine and water. More

by CG

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Service Time

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Recommend Dealer

Yes

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Oct 23, 2025 -

BMW of Darien responded

We're so glad you noticed a difference during your last visit and enjoyed the waiting area! Thank you for choosing BMW of Darien and for sharing your experience. See you next time!

October 19, 2025

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Impressive professional customer service in the service shop and nice environment to wait in, great experience. shop and nice environment to wait in, great experience. More

by Luffzing

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Recommend Dealer

Yes

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Oct 21, 2025 -

BMW of Darien responded

Thank you for sharing your five-star review of our team! We hope to see you again in the future at BMW of Darien.

October 13, 2025

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Amazing service, had brake pad lights flashing and they took me right away with no appointment, gave me loaner and fixed next business day. None better. took me right away with no appointment, gave me loaner and fixed next business day. None better. More

by Pat

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Recommend Dealer

Yes

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Oct 14, 2025 -

BMW of Darien responded

Pat, we're pleased we could resolve your vehicle's brake pad lights so efficiently. Thanks for trusting BMW of Darien with your business! See you next time!

September 19, 2025

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Service was prompt. Luigi was informed and guided me though some options. Very nice service center. The car was ready before they said it would be. Luigi was informed and guided me though some options. Very nice service center. The car was ready before they said it would be. More

by Tom McVeigh

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Recommend Dealer

Yes

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Sep 22, 2025 -

BMW of Darien responded

Tom, thank you for sharing your feedback about Luigi. We appreciate your business and look forward to seeing you again at BMW of Darien! Safe travels!

September 18, 2025

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Always a pleasant experience: These guys know what they're doing. Communication is courteous and prompt. they're doing. Communication is courteous and prompt. More

by LS

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Service Communication

Recommend Dealer

Yes

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Sep 19, 2025 -

BMW of Darien responded

We’re happy to hear that both our team’s expertise and communication have made your visits enjoyable. Thank you for choosing BMW of Darien! Safe travels ahead!

August 28, 2025

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Confusion! Service was delayed for 2 months - story was the parts were in Germany ! Made in South Carolina!!!!! Service was delayed for 2 months - story was the parts were in Germany ! Made in South Carolina!!!!! More

by edmccarrick

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Recommend Dealer

Other Employees Tagged: Tom Samperi, Vince Pampena, TJ Telesco, Dan Eager

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Sep 22, 2025 -

BMW of Darien responded

Ed, I apologize for the delay with your service. We strive to provide timely updates and it's clear we fell short here. I would like to discuss your feedback, as there seems to be some confusion regarding our parts and where they are made. Please reach out at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027

July 30, 2025

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Great dealership. Kind people and very helpful and attentive. I have been a loyal customer for years and will continue to be. Kind people and very helpful and attentive. I have been a loyal customer for years and will continue to be. More

by taylor33390

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Recommend Dealer

Yes

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Jul 30, 2025 -

BMW of Darien responded

We love to hear that you feel well taken care of by our team! Thank you for being part of our BMW of Darien family and for sharing your support. See you next time!

July 27, 2025

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I had the oil changed on my BMW 320 at the Darien BMW dealership and they did a great job. dealership and they did a great job. More

by Rick

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Recommend Dealer

Yes

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Jul 29, 2025 -

BMW of Darien responded

Thanks for putting your trust in the BMW of Darien team, Rick! Safe travels ahead!

July 23, 2025

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Keith was excellent and highly communicative! !! he was able to resolve my problem in a very timely manner !! he was able to resolve my problem in a very timely manner More

by Goldngia

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Recommend Dealer

Yes

Other Employees Tagged: Keith Zarembski

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Jul 23, 2025 -

BMW of Darien responded

Thank you for sharing your positive feedback about Keith and our service team! We appreciate your business and hope to see you again at BMW of Darien!

July 16, 2025

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Employee Rating

Awesome place,,,always on time. Service is excellent. Luigi is so patient. This dealership always wash your vehicle and coffee all day along with cold water... Service is excellent. Luigi is so patient. This dealership always wash your vehicle and coffee all day along with cold water... More

by annmariecoburn5

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 16, 2025 -

BMW of Darien responded

We couldn’t be happier to learn that you enjoy working with Luigi and the BMW of Darian team so much! Thank you for being a loyal customer and for sharing your kind feedback. See you at your next visit!

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