Lucy Aguilar | Page 55

Lucy Aguilar was great. Service was perfect. Loved watching the video of my car service. Classy wait room. Felt valued as a client. Service was perfect. Loved watching the video of my car service. Classy wait room. Felt valued as a client. More

by kitrd124 Verified Customer Verified Customer

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Worst dealership ever! ! The worst service I have ever received, related to an automobile. Screw up after screw up. Sloppy, subpar work. Took forever (a month) to fix defect ! The worst service I have ever received, related to an automobile. Screw up after screw up. Sloppy, subpar work. Took forever (a month) to fix defects ties to my X7. Then returned my X7 with the white leather seats covered in dirt, garage dust, a foul odor, and a greasy film. I cannot wait for my lease to be up. I am going back to Mercedes as soon a possible. Mercedes knows how to treat their customers and provide a best-in-class service experience for their clients. BMW of Sarasota has ruined my BMW experience. I now assume that all BMW dealerships - with the full knowledge of BMW USA - treat their clients like disposable, insignificant cash machines. I will let everyone I know, the owns or is looking to purchase/lease a luxury vehicle, to avoid the BMW brand like the plague, and to avoid BMW of Sarasota at all costs. More

by P Dunn Verified Customer Verified Customer

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Service was excellent and the lounge area was an excellent area to wait and refresh excellent area to wait and refresh More

by don1meyers Verified Customer Verified Customer

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Every employee that I encountered was both personable and professional. The waiting area is clean and comfortable. professional. The waiting area is clean and comfortable. More

by bette1111 Verified Customer Verified Customer

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Great responsive service! Reasonable pricing… not typical dealer experience. Highly recommend. This place is great! Reasonable pricing… not typical dealer experience. Highly recommend. This place is great! More

by THELLIGE Verified Customer Verified Customer

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Excellent people and great communication. They were able to get my vehicle serviced quickly and the same day. They were able to get my vehicle serviced quickly and the same day. More

by kylebernethy Verified Customer Verified Customer

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Lucy was excellent. Loved the service and the care received from her. BMW you are the best Loved the service and the care received from her. BMW you are the best More

by ALLYKEYSTAR6.1 Verified Customer Verified Customer

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Everyone was pleasant , considerate, and helpful. Work on my car was done very timely. Would recommend this dealership to anyone Work on my car was done very timely. Would recommend this dealership to anyone More

by DANSPURRIER01 Verified Customer Verified Customer

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Service department always does a great job. Every this is always clean and very courteous Thanks. Every this is always clean and very courteous Thanks. More

by DCAHALL101 Verified Customer Verified Customer

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I had to wait half an hour for the service advisor to talk to me, but after that the process was efficient and prompt. The dealer sent me to a Hertz outpost for a loaner, and all it had available was a m talk to me, but after that the process was efficient and prompt. The dealer sent me to a Hertz outpost for a loaner, and all it had available was a mini van or a pickup. Not much of a choice! However, the repair was done quickly and well. My previous experiences with this service department were very bad, and I have gone out of my way to avoid it for years. This visit was a pleasant surprise. More

by AGDCOMM Verified Customer Verified Customer

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