984 Reviews
Write a Review984 Reviews of Lucy Aguilar
October 15, 2022
Worst dealership ever! ! The worst service I have ever received, related to an automobile. Screw up after screw up. Sloppy, subpar work. Took forever (a month) to fix defect ! The worst service I have ever received, related to an automobile. Screw up after screw up. Sloppy, subpar work. Took forever (a month) to fix defects ties to my X7. Then returned my X7 with the white leather seats covered in dirt, garage dust, a foul odor, and a greasy film. I cannot wait for my lease to be up. I am going back to Mercedes as soon a possible. Mercedes knows how to treat their customers and provide a best-in-class service experience for their clients. BMW of Sarasota has ruined my BMW experience. I now assume that all BMW dealerships - with the full knowledge of BMW USA - treat their clients like disposable, insignificant cash machines. I will let everyone I know, the owns or is looking to purchase/lease a luxury vehicle, to avoid the BMW brand like the plague, and to avoid BMW of Sarasota at all costs. More
Other Employees Tagged: Maria Lizardi, Paula Bryant
October 05, 2022
Great responsive service! Reasonable pricing… not typical dealer experience. Highly recommend. This place is great! Reasonable pricing… not typical dealer experience. Highly recommend. This place is great! More
Other Employees Tagged: Maria Lizardi
October 02, 2022
Excellent people and great communication. They were able to get my vehicle serviced quickly and the same day. They were able to get my vehicle serviced quickly and the same day. More
Other Employees Tagged: Emilio Torres , Chong Lee
October 02, 2022
Lucy was excellent. Loved the service and the care received from her. BMW you are the best Loved the service and the care received from her. BMW you are the best More
Other Employees Tagged: Eric Bachar, Loraine Campbell , Matthew Beair, Kim Caleo, Dale Caruthers, Vitalina Feytser, Rafael Glover
September 29, 2022
Everyone was pleasant , considerate, and helpful. Work on my car was done very timely. Would recommend this dealership to anyone Work on my car was done very timely. Would recommend this dealership to anyone More
Other Employees Tagged: Loraine Campbell , Matthew Beair
September 25, 2022
Service department always does a great job. Every this is always clean and very courteous Thanks. Every this is always clean and very courteous Thanks. More
Other Employees Tagged: Maria Lizardi
September 25, 2022
I had to wait half an hour for the service advisor to talk to me, but after that the process was efficient and prompt. The dealer sent me to a Hertz outpost for a loaner, and all it had available was a m talk to me, but after that the process was efficient and prompt. The dealer sent me to a Hertz outpost for a loaner, and all it had available was a mini van or a pickup. Not much of a choice! However, the repair was done quickly and well. My previous experiences with this service department were very bad, and I have gone out of my way to avoid it for years. This visit was a pleasant surprise. More
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