"When dealt lemons they made great lemonade."
- T and F
Recently purchased a 2019 F-150 Supercab through Matt Irvine at Sherwood Ford. As we live 5 hours out of Edmonton Matt was making sure all was in order for our pick up date. Unfortunately when we got there we found out someone had sold our unit from under Matt and didn’t let him know. Matt and the sales manager were troopers and found us a vehicle we liked even better than what we had originally picked out . It took them 1.5 hours to get the other unit prepped, cleaned, fuelled up and ready for our inspection. While this was going on they treated us to lunch to pass the time while they were kept busy getting things just right for us. The whole team was very apologetic that the situation even happened in the first place. Being in retail my entire working career I understand somethings don’t always go as planned. I told Matt not to worry that I understood the issue, now to see how well they responded to the issue is what shows true character. The entire team passed with flying colours. The handled the situation professionally, properly and efficiently and for that I am grateful. Hats off to Matt and the entire Sherwood team for making this a positive experience when they were dealt lemons.
"We had a great experience buying our new Ford Edge. Luke..."
We had a great experience buying our new Ford Edge. Luke was super knowledgeable and made the process easy. Lucas in Finance was also great to work with!
"We loved working with Mel. It was our first time buying a..."
- Glenn Burton
We loved working with Mel. It was our first time buying a truck and he took the time to explain all the options. Very professional.
"Friendly staff willing to help out with all of my needs...."
Friendly staff willing to help out with all of my needs. Staff didn’t try to up sell or push for a sale and in the end got me the exact truck I wanted.
"Grant is the Best!!!! 2nd time I dealt with him, he..."
Grant is the Best!!!! 2nd time I dealt with him, he treats me like FAMILY!! Excellent communication, friendly, punctual BEST SALES PERSON I HAVE EVER DEALT WITH!! 20/10. I’m actually sad I won’t get to chat with him more, look forward to my follow up calls!! Thanks Grant!!
"Eveyone was great to deal with from finding what I wanted..."
Eveyone was great to deal with from finding what I wanted to driving my new truck off the lot. I would reccomend Sherwood Ford to anyone looking for a new ford.
"Jas and Lucas were very accommodating to all my needs and..."
Jas and Lucas were very accommodating to all my needs and always had my best interests in mind , when we were over budget Jas went above and beyond finding a vehicle with more features than the original and making me very happy. Will be recommending to friends looking to purchase a vehicle.
"Alex was great, this was the second Raptor I bought from..."
Alex was great, this was the second Raptor I bought from him. Will definitely deal with him in the future. Hopefully I will be back in a couple yrs for another new Raptor.
"Nick, Ernesto and finance manager, Lucas, made our truck..."
Nick, Ernesto and finance manager, Lucas, made our truck buying experience as smooth as possible. The staff listened to what we were looking for, and were able to provide us with viable options without trying to price gouge us. The guys were personable, friendly and accommodating, we would highly recommend them to anyone looking to purchase a new vehicle!
"Extremely impressed with my new Ford Raptor, I added many..."
Extremely impressed with my new Ford Raptor, I added many custom parts and accessories, Sherwood Ford was very accommodating and the end result was amazing. Thank you to everyone that helped me out.