Louis Phan

I had to get my windshield replaced. I dropped off my car at 10:00 am. Brandon helped me with everything. He made the drop-off process simple and seamless. The only hiccup was when I was I dropped off my car at 10:00 am. Brandon helped me with everything. He made the drop-off process simple and seamless. The only hiccup was when I was trying to get my pre-scheduled loaner car; since I was under 25, the loaner couldn't be put in my name. I had my father come out, we put it under his name, and we went on with our day. The loaner car was a higher trim, brand-new VW Atlas. The car was done ahead of schedule, later that day. They let us pick it up the morning after. So far, the windshield is holding up, all my systems are working fine, and the car is still in one piece—thumbs up for service. More

by parsa Verified Customer Verified Customer

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Everyone was great. We leased a new ID.4. They made the whole process very easy and we got a great deal. We leased a new ID.4. They made the whole process very easy and we got a great deal. More

by parsa Verified Customer Verified Customer

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The Niello organization is world class in every way. Buying a vehicle here involves mutual respect, knowledge and a real commitment to customer service. Simply outstanding! I drive 90 miles to buy here. Buying a vehicle here involves mutual respect, knowledge and a real commitment to customer service. Simply outstanding! I drive 90 miles to buy here. More

by TESOFFICE2 Verified Customer Verified Customer

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Very mooth and easy procces from start to finish. Louis provided Great communication and made a deal with worked. Highly recommend. Thanks Louis and pleajur Louis provided Great communication and made a deal with worked. Highly recommend. Thanks Louis and pleajur More

by cdulay90 Verified Customer Verified Customer

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Jose was excellent in customer service! He made the car-buying experience smooth, professional, and enjoyable. I truly appreciate his knowledge, patience, and dedication." He made the car-buying experience smooth, professional, and enjoyable. I truly appreciate his knowledge, patience, and dedication." More

by HEIDEELOPEZ Verified Customer Verified Customer

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I would like to thank Jose, Andrew, Alex, Ray and Logan for all their help. They all made the experience wonderful and easy without ever making it feel forced, rushed or that I was just a number. I’m excit for all their help. They all made the experience wonderful and easy without ever making it feel forced, rushed or that I was just a number. I’m excited to be a part of the family now and look forward to bringing my car in for service and maintenance as needed. More

by ADAM.B.CINTRON Verified Customer Verified Customer

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Absolutely the best experience I ever had any dealership. Team at Niello is awesome. The Dealership is clean, and comfortable. Andrew was fabulous, we got to know each during the process and it helps that we Team at Niello is awesome. The Dealership is clean, and comfortable. Andrew was fabulous, we got to know each during the process and it helps that we had somethings (photography) in common. More

by DENNISTYLERPHOTO Verified Customer Verified Customer

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Ray was amazing. No pressure and made frequent calls to keep us updated on the release/arrival of the 2025 ID Buzz, Louis helped us choose which ID Buzz from the inc No pressure and made frequent calls to keep us updated on the release/arrival of the 2025 ID Buzz, Louis helped us choose which ID Buzz from the incoming inventory. He also kept us informed on the progress of the arrival, clearing customs and final pick up at Niello. Stephen went over all the features of the vehicle and set up my VW app and my Electrify America account. Matt was very respectful to our needs for repairs on the side window and kept us informed when the parts would arrive and reached out to set up service once the parts arrived. Transportation was set up for me when needing service. Niello also delivered my vehicle to my home once the repair was completed. More

by CHRISIOAK Verified Customer Verified Customer

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We returned the this dealer because of a prior great experience. We value VW cars. experience. We value VW cars. More

by MIKEJULIESTANIS Verified Customer Verified Customer

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Great experience. Jose took the time to listen to what we wanted and was patient with us. Jose took the time to listen to what we wanted and was patient with us. More

by KATIEAROBERT Verified Customer Verified Customer

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