Lori Peterson | Page 20

Fantastic Service Originally I came into Hyundai with car problems on my Elantra created by another garage company. Will and his wonderful staff got me into a new Santa Originally I came into Hyundai with car problems on my Elantra created by another garage company. Will and his wonderful staff got me into a new Santa Fe at an affordable price. A year later, I came back to trade the Santa Fe for a more full loaded version of itself. Will got me into the car of my dreams, and his service staff has their patience with my many questions. I recommend this place to everyone I talk to :) More

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Down to earth and professional This is my third car bought through Meaghan Odegard at GP Hyundai and I cannot complain about the fantastic service and kindness I recive from her whe This is my third car bought through Meaghan Odegard at GP Hyundai and I cannot complain about the fantastic service and kindness I recive from her when choosing my vehicles. Meaghan has helped me over the past few years get into a vehicle of my choice every time with the help of Britt and Will. My credit score isn't the best, so they worked around it and now have me driving the car of my dreams. Not only are the enthusiastic salesmen easy to deal with, but their Service and Parts department are on a next level. Vicky, Lori and Alyssa always remember my name and always make sure I have a shuttle to and from my destinations if my car is booked in. They send me detailed summarys of what is being changed on my vehicle, why it's being changed and how much everything cost. These ladies have incredible knowledge of each vehicle ensure that I understand what's going on with my service. Once again, i couldn't be happier with the level of respect from everybody at GP Hyundai. They treat their customers like family, but also on a professional level with no secrets or hidden costs... And for that I thank you. Take care, Steve More

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Lack of respect and care I have experienced some of the worst service of my life recently. This service department promised calls back and never called more than once about th I have experienced some of the worst service of my life recently. This service department promised calls back and never called more than once about the same issue. Never answered questions always stepped around a direct answer. Claimed they did work on my vehicle and I was charged for it when in reality t was never completed. It was over 3 months to get an honest answer from their service writer. I would never ever recommend their service department. Very unprofessional and have never left a place feeling as disrespected and mistreated as this facility. More

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Helpful Service Dept I enjoy dealing with the ladies in the Service Department... they're both smart as whips and are very helpful. Good customer service means a lot! Th I enjoy dealing with the ladies in the Service Department... they're both smart as whips and are very helpful. Good customer service means a lot! Thanks ladies! More

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very very excited to buy a new hyundai genesis coupe 3.8gt hi this is jonathan friesen here I just wanna say this is the best dealership ever and I recommend everyone or anyone to go buy a car there Meaghan kn hi this is jonathan friesen here I just wanna say this is the best dealership ever and I recommend everyone or anyone to go buy a car there Meaghan knows what she does and that's making u a the best deal ever so yeah thanks again to everyone there at Hyundai your the best. More

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Very frustrating oil change Made an appointment days ahead for a simple oil change for my brand new 2015 Hyundai. Dropped off my vehicle expecting a somewhat quick turn around c Made an appointment days ahead for a simple oil change for my brand new 2015 Hyundai. Dropped off my vehicle expecting a somewhat quick turn around considering I had booked time with them. This took 3 hours!! I was never offered a ride at that time - told them I would take a walk with my 2 young boys and dog and came back an hour 1/2 later thinking they would be almost done. Nope. Walked around the dealership and was never offered so much as a water while we waited. Meghan did offer a ride but at that point was not necessary anymore. So why get oil changed/maintenance there?? Also was quoted between 60-80 and was charged 108???? Never again! More

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Dishonour to warranty & disreaspect to customers i am giving this rating out because my car has been in and out of the shop many times since I bought it three months ago. I have had ecu issues causin i am giving this rating out because my car has been in and out of the shop many times since I bought it three months ago. I have had ecu issues causing running problems and my main issue being the manual transmission in my car. I am on the second transmission now with only 11,000 Kms on the car and still needs attention. Hyundai keeps feeding me the story how everything I experience is 'normal'. So a normal Hyundai vehicle to expect would be, a sports car that doesn't behave how one should or even how the brochure makes it out to be. And a transmission that clunks and grinds worse than really old semi trucks I drive. But remember this is all normal. The brochure reads out how the genesis coupe has a newly designed transmission that's smooth up or down through the gears. Well I've yet to experience this rare occurance. The tech dealing with my car wouldn't look into anything further than his IPad so I tried doing my own research being mechanically inclined and he laughed in my face when trying to figure out any possibilities for cause of these issues. And now I'm being charged diagnostic fees because they 'cannot find anything wrong'. But when I review the 20 minutes of video off my GoPro camera I can hear the tech driving the car extremely pitifully as if he is trying to prevent reoccurrences of my issues. And when I question this driving I get back peddling and told I'm not allowed to ask this tech any questions. So now I'm having to waste for of my time to come in to speak with the managers and probably get nowhere yet again.i will never buy another Hyundai or deal with this 'Auto Group' ever again, needless to say. This was my first new vehicle experience and it has been a train wreck since day one. More

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Work Hard, Play Hard After many years of driving broken units and rice rockets, trying to get by without breaking down. I finally found somewhere and someone to give me an After many years of driving broken units and rice rockets, trying to get by without breaking down. I finally found somewhere and someone to give me another chance due to some mistakes made in the past, damaging my credit and always being declined. The Auto Group here is pretty handy and has some very decent people accompanied within. As soon as I rolled up to Nissan, Ryan started asking the RIGHT questions about what I wanted out of a vehicle. Then came the fun part of driving all sorts of makes models and setups. It came down to a Mitaubishi Lancer AWC and the new Genesis 2.0T. Sorry but Mitsu didn't stand a chance. I tried my luck with the car that had everything and anxiously waiting for the call Kerry called and made my day, made my year. There's not a feeling better than the confirmation of knowing hard work pays off and that second chances do come around. Everyone in all the dealerships were friendly and knowledgable. I would recommend this easy good time to anyone. More

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Awesome This is my second time dealing with GP Hyundai. The staff are incredible. I appreciate all the hard work each and every person did to help me find m This is my second time dealing with GP Hyundai. The staff are incredible. I appreciate all the hard work each and every person did to help me find my dream vehicle. Kati was attentive, respectful and spent many hours explaining and answering all my questions. ( Even at -38). Kerry was reassuring, knowledgeable and made me feel at ease the moment I entered her office. A pleasure to deal with. Will was helpful, kind and made this experience possible. Never thought I would leave with the most amazing vehicle. Elaine and Lori are excellent at running the service area and treat each person with dignity and respect. It is impressive to see these people work together to provide superior service. Thank you all for making this experience a great one. Much appreciated. Mary Nasedkin More

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Awesome Experience I have had an awesome experience dealing with Kerry. When we came into purchase our new vechicle I brought along my daughter and her husband who were I have had an awesome experience dealing with Kerry. When we came into purchase our new vechicle I brought along my daughter and her husband who were also thinking of purchasing a new vechicle. After we had made our chooses it was so pleasing to work with someone of Kerry's caliber. She took the time to explain all aspects of the purchase and even went to the manager when a problem arose with some of the pricing. She did this with both myself and my daughter. Over the past year when ever I have brought either vechicle in for regular servicing Kerry as always greeted me with big smile and a hello. She has offered to assist me with any questions I have had and also updates me with a friendly phone call if she could not answer the question while I was at the dealership. I enjoy coming to the dealership knowing that I will meet with great people that I like to call friends. More

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