Lori Heinz | Page 34
Assistant Service Manager
St Cloud Toyota
418 Second Street South
Waite Park, MN 56387
Dealership Experience
13 yrs, 6 mos
Industry Experience
20 yrs, 6 mos
Languages Spoken
English
337 Reviews
Write a Review337 Reviews of Lori Heinz
November 11, 2018
Came in for service, leased a new Tundra. Service department is very professional. Sales department is friendly, not pushy. Service appointments and work on time. Like the vehicle washed after Service department is very professional. Sales department is friendly, not pushy. Service appointments and work on time. Like the vehicle washed after service. Everybody friendly. More
Other Employees Tagged: Rick Knettel , Marc Alsdurf, Trent Braun, D'Arcy D, Kristen Murray
November 05, 2018
Lori & Trent Lori did my intake when I arrived at the dealership. Trent, explained my service after my vehicle was done today. Both these employees were friendly & Lori did my intake when I arrived at the dealership. Trent, explained my service after my vehicle was done today. Both these employees were friendly & knowledgeable to me. I appreciate their explanation in terms I understand ! Please acknowledge their work in doing their job as this is what reviews are for. More
Other Employees Tagged: Trent Braun
November 03, 2018
5000 Mile oil and filter change. I got to my appt early and they were very busy but Lisa got me in and out in good time and they always do good work. Her name was Lori, not Lisa. I got to my appt early and they were very busy but Lisa got me in and out in good time and they always do good work. Her name was Lori, not Lisa. More
November 02, 2018
Battery replacement I had my hybrid battery fail about a week ago. When I called they told me that they were booked out till next Tuesday and this was on a Monday so a li I had my hybrid battery fail about a week ago. When I called they told me that they were booked out till next Tuesday and this was on a Monday so a little more then a week. So the service advisor asked if I could leave the car and they misbehave able to get it in if some time opened up. I said ok and dropped it off that day. They did get it in on Friday of that week and when I saw the message it was almost closing time. I called and the adviser was busy so I left a message that I would call on Monday with a decision about what to do. I was a little surprised at the cost of a new battery. I never expected this much to repair but the car is worthless without it. Hopefully I can drive this car for another 6 years with out any more major problem. The repair was done faster then they thought with ordering the battery on Monday. I have only had 1 day to test drive so hopefully it keeps going strong for a long time. Mark Ley More
November 02, 2018
Bought a Highlander Very pleasant experience overall. Staff friendly, efficient and helpful. I have had service exclusively through this dealership for over 15 years. I r Very pleasant experience overall. Staff friendly, efficient and helpful. I have had service exclusively through this dealership for over 15 years. I recently purchased a Highlander and brought it in for side moldings. More
Other Employees Tagged: Rob Brink, Dan Pope , Tyler Hommerding, Tom the shuttle driver.
October 30, 2018
Professional and thorough We bought our 2014 Prius new at this dealership and have had it regularly serviced there. Their work has always been very professional and thorough. We bought our 2014 Prius new at this dealership and have had it regularly serviced there. Their work has always been very professional and thorough. They also have very competitive pricing on oil changes and tire packages. This was surprising to me as my past experience with dealerships is that they are far more expensive than places like Tires Plus. More
Other Employees Tagged: Dan Pope , Kristen Murray
October 27, 2018
Fantastic service and staff! I couldn’t be more pleased! My car was repaired at a fair price, customer service was exceptional and the quality of the workmanship was top notch. I couldn’t be more pleased! My car was repaired at a fair price, customer service was exceptional and the quality of the workmanship was top notch. More
Other Employees Tagged: Ben Becker