Lorena Ortiz
Lorena Ortiz at Lexus of Pembroke Pines

Lorena Ortiz

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.8
148 Reviews

I offer my clients a low pressure, respect and fun experience along with great customer service both during and after the sale, working for you at YOUR pace!!! Feel free to call me or stop by and say hello!!! Instagram: @loren_lexusgirl ___________________________________ Ofrezco a mis clientes una experiencia sin presión, respeto y diversión, junto con un excelente servicio al cliente tanto durante como después de la venta, ¡trabajando para usted a SU ritmo! ¡No dude en llamarme o pasar a saludarme! Instagram: @loren_lexusgirl

Dealership Experience

6 yrs, 2 mos

Industry Experience

8 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.8

148 Reviews

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148 Reviews of Lorena Ortiz

July 04, 2025

Dealership Rating
Employee Rating

Lorena and the entire Lexus team were excellent and exceptionally during our vehicle purchase…. The treatment was professional and friendly and we walked away excited to continue to drive a Lexus produ More

by rborot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 07, 2025

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines and for sharing your experience with Lorena and our team!

June 28, 2025

Dealership Rating
Employee Rating

Quick, efficient experience, the staff did their job of showing the cars, facilitating the test drive, getting the financing etc. Although it did seem that Lorena would have rather been elsewhere than sel More

by Hughyue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Zulimar Parra, Moez Sachedina

Jul 10, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your feedback with us. We are sorry to hear about any confusion or lack of transparency during the purchasing process and will consider your comments for the future. If you have any lingering questions about your financing terms or need further assistance, please reach out to me anytime—I'm here to help. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

June 25, 2025

Dealership Rating
Employee Rating

This is my second lease with Lorena Ortiz, and once again, the process was smooth and stress-free. [He/She/They] is professional, knowledgeable, and always goes the extra mile to make sure I’m happy wi More

by AMLNB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rohan Alexander

Jun 25, 2025

Lexus of Pembroke Pines responded

We're happy to hear that Lorena made your leasing experience at Lexus of Pembroke Pines feel smooth and stress-free. Thank you for the recommendation—safe travels until next time!

June 25, 2025

Dealership Rating
Employee Rating

Tuve una experiencia excepcional al comprar mi Lexus TX en Lexus of Pembroke Pines, y gran parte de eso se lo debo a Lorena Ortiz. Desde el primer contacto fue muy profesional, amable y atenta a cada detal More

by Gomebeira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 25, 2025

Lexus of Pembroke Pines responded

Nos alegra saber que tuvo una experiencia excepcional en Lexus of Pembroke Pines, especialmente con la ayuda de Lorena Ortiz. Es genial escuchar que el proceso fue sencillo y agradable para usted. Disfrute mucho de su nuevo Lexus TX!

Jun 25, 2025

Gomebeira responded

Thanks again for your support

June 23, 2025

Dealership Rating
Employee Rating

Everyone so exceptionally kind and caring and explained everything in a clear manner. It was a little long but worth it! More

by holly.bazelais59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zulimar Parra

Jun 24, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us at Lexus of Pembroke Pines, Holly! We're glad to hear our team provided clear and caring service, making the wait worthwhile. We appreciate your patience and support!

May 09, 2025

Dealership Rating
Employee Rating

I received excellent customer service from Lexus of Pembroke Pines. This was my second purchase within 6 months. More

by l
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 09, 2025

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines again! We're delighted to hear about your positive experience with our team. Enjoy your new vehicle, and we look forward to serving you in the future!

May 07, 2025

Dealership Rating
Employee Rating

Nice experience very nice service ,communication was great ,waiting time was okay and my service was done so fast .thank you lexus of Pembroke Pines .! More

by CAPERUSITA0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rafael Genao, Zebbie Lethridge

May 07, 2025

Lexus of Pembroke Pines responded

We're delighted to hear you had a great experience with us at Lexus of Pembroke Pines! Thank you for highlighting our service and communication. We look forward to serving you again in the future!

May 05, 2025

Dealership Rating
Employee Rating

El Servicio que me dio Lorena y Lexus Pembroke fue el mejor!!Super acertada en todo y con Buen manejo de óptima información!! Recomiendo 100% a Lorena como asesora de ventas si es que quieres un Lexus!! More

by Jorge19772000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2025

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia positiva! Nos alegra saber que Lorena y el equipo de Lexus of Pembroke Pines le brindaron un servicio excepcional. Apreciamos mucho la recomendación, disfrute al máximo de su nuevo Lexus!

May 02, 2025

Dealership Rating
Employee Rating

Lorena is an excellent sales representative. She is very truthful and determined to meet the expectations of the customer. Great job Lorena!!! More

by tricemiami2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Art Armani

May 02, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that Lorena provided such excellent service at Lexus of Pembroke Pines! Thank you for sharing your positive experience with us. We appreciate the support and look forward to serving you again in the future!

April 30, 2025

Dealership Rating
Employee Rating

Lorena was helpful, precise and friendly. Thank you for your personalized assistance and helping me obtain my dream car. I look forward to making further deals with you in the future! More

by Melissa Mendez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 30, 2025

Lexus of Pembroke Pines responded

Melissa, we're delighted to hear that Lorena provided you with such a positive experience at Lexus of Pembroke Pines. Enjoy your dream car and we look forward to assisting you again in the future!

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