Lonnie Pope
Lonnie Pope at Sunset Ford of Waterloo
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Lonnie Pope | Page 24

Service Advisor & Co-Manager

Sunset Ford of Waterloo

1425 N Illinois Route 3
Waterloo, IL 62298

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4.7
244 Reviews

Dealership Experience

8 yrs, 6 mos

Industry Experience

10 yrs, 8 mos

Languages Spoken

English English

4.7

244 Reviews

Write a Review

244 Reviews of Lonnie Pope

July 06, 2022

Dealership Rating
Employee Rating

They did a great job and it runs great. And they git it back to me when promised More

by JEVANS20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 08, 2022

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! Our team enjoyed having you here, and we hope to see you again!

July 06, 2022

Dealership Rating
Employee Rating

Lonnie was awesome! I really appreciate everything she did for me. She was very helpful😃 More

by SHERIBROCCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 08, 2022

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! We are lucky to have Lonnie, and it is great to hear she took care of you. Come back and see us!

July 06, 2022

Dealership Rating
Employee Rating

The service was excellent, time of waiting while car was being serviced was very good, More

by BURCHARDTVJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Hill, Kyle Brewer

Jul 08, 2022

Sunset Ford of Waterloo responded

Thank you so much for the great review and outstanding rating! Our team appreciates your business. Come back and see us again!

June 29, 2022

Dealership Rating
Employee Rating

Lonnie Pope did a great job of directing me as to what needed to be done to my explorer. She kept me well informed by taking the time to explain the process and making sure the work was done in a timely m More

by HULDYJ
Customer Service
Recommend Dealer
Yes
Jul 05, 2022

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We are lucky to have Lonnie on our team, and it is great to hear that she took great care of you. We appreciate your business and recommendation, and our team hopes to see you again.

June 25, 2022

Dealership Rating
Employee Rating

Lonnie Pope is friendly and kept me informed of delays and also when vehicle was taken in. She is an excellent example of a good employee. Thanks, Lonnie for doing such good work. She is also able to get More

by razz_iced0b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2022

Sunset Ford of Waterloo responded

Thank you so much for the great review! We are lucky to have Lonnie on our team, and it's great to hear that she took care of you. We wish you all the best, and we will see you next time!

June 24, 2022

Dealership Rating
Employee Rating

The service coordinator was very nice and helpful . Timing was good too. Overall a very good experience. More

by RODNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2022

Sunset Ford of Waterloo responded

Thank you, Rodney! Our team appreciates your business, and we will see you next time!

June 24, 2022

Dealership Rating
Employee Rating

Lonnie Pope was very helpful in getting issue with my vehicle resolved, hopefully all is good in the future. It was the parts that were faulty , not the personal putting parts on. Will definitely return More

by M.smith.79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jen in service

Jun 27, 2022

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We wish you all the best, and our team hopes to see you again!

June 23, 2022

Dealership Rating
Employee Rating

Great customer service and my car is back to working great again after fixing it! I will take my car back for any other service needs! More

by YAEKEL10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2022

Sunset Ford of Waterloo responded

We appreciate your business, and our team hopes to see you again!

June 18, 2022

Dealership Rating
Employee Rating

Happy with the service. Dont like doing survey think about it if you don’t hear from someone you might be doing something right More

by swagner70
Recommend Dealer
Yes
Jun 21, 2022

Sunset Ford of Waterloo responded

Thank you for taking the time to give us a rating. We appreciate your business!

June 16, 2022

Dealership Rating
Employee Rating

Great service team in Waterloo Illinois! Lonny was great to work with and they had my truck in and out in a few hours. Thanks for the continued great service! More

by Row.luke820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 17, 2022

Sunset Ford of Waterloo responded

Thank you for the great review! We are so lucky to have Lonnie on our team, and it is great to hear that she took great care of you. We wish you all the best and will see you next time!

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