Lonnie Catanese | Page 20

Just what she needed My wife was having issues with her 2014 Ford Focus and was informed that there was a backlog on the part and it would take some time to repair under w My wife was having issues with her 2014 Ford Focus and was informed that there was a backlog on the part and it would take some time to repair under warranty. She always wanted a Ford Escape and voiced her opinion to the sales manager. We received a call from our salesman Lonnie Catanese the next day informing us that he needed to make my wife happy and we should stop in and discuss our options. We just bought the Focus last year and we knew we might owe too much on it and therefore would not really want to trade in at this time. Lonnie assured us that would be no problem and along with John Jr. "worked their magic." The next day my wife was driving her new Escape and she couldn't be happier! Everyone from the service department to John Jr. were awesome. More

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Worth the Drive We drove over an hour and a half for that right used car. Found the right one on an Internet search. One quick email plugged us into a very enjoyable We drove over an hour and a half for that right used car. Found the right one on an Internet search. One quick email plugged us into a very enjoyable experience and it was even better at the dealership. No pressure selling, we will be back for the next car. More

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Where we go to buy We have now purchased our third and fourth car(s) and the service we get for everyone at AHF is above and beyond any other dealership. From purchase t We have now purchased our third and fourth car(s) and the service we get for everyone at AHF is above and beyond any other dealership. From purchase to finance to service they make us feel important. We will continue to do business with AHF in the future. More

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A wonderful car buying experience Lonnie was " Over The Top " in Professionalism, Knowledge of Product , Courtesy , and just a down right nice guy. I never felt pressured and he found Lonnie was " Over The Top " in Professionalism, Knowledge of Product , Courtesy , and just a down right nice guy. I never felt pressured and he found me the right vehicle @ the right price in a nano second. I have been buying new cars for many years now and most of the time it was not a happy experience. It was a pleasure from the minute I walked in to till I left with my new Escape . Lonnie followed - up with two phone calls to see how I was doing and if everything was fine with the Escape.......and said if you need anything or any help...just call him. You operate a FIRST CLASS Dealership with FIRST CLASS Sales Reps !!!!!!!!!!!!!! ....I will Highly Recommend You . Best Regards, Roy Holmboe More

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I came into AH Ford on a whim. My office is near there. I just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford tea just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford team pulled out all of the stops to help me. My wife and I ran these poor folks through the ringer. We wanted a car that was basically unobtainable. We wanted it for cheap money. We had two trades. We wanted the cheap financing. We changed colors on them. You name it! My wife and I did whatever we could to make their lives miserable. It didn't work. Within a few days ALL of our over reaching, ridiculous demands were met by these guys. They actually sent someone to Michigan to get our car! Nothing about our deal was easy! But.... .....Arlington Heights Ford made it all happen. THANK YOU! More

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We found Arlington Heights Ford to be a great place to purchase a new vehicle. They were willing to work with us on price and timing. They explained the history and features of our car thoroughly. We were purchase a new vehicle. They were willing to work with us on price and timing. They explained the history and features of our car thoroughly. We were extremely satisfied with the customer care and are extremely satisfied with our purchase. More

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Sam and Lonnie were great. That got us exactly what we asked for even though they needed to do an extensive search. They never tried to direct us to another vehicle and did get us the exact car we wanted asked for even though they needed to do an extensive search. They never tried to direct us to another vehicle and did get us the exact car we wanted. Great Job! More

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