Logan Larocque
Logan Larocque at Kelowna Chevrolet

Logan Larocque | Page 5

Sales & Leasing Consultant

Kelowna Chevrolet

2350 Highway 97 N
Kelowna, BC V1X 4H8

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4.7
76 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

4 yrs, 11 mos

Languages Spoken

English English

4.7

76 Reviews

Write a Review

76 Reviews of Logan Larocque

March 30, 2022

Dealership Rating
Employee Rating

I was so impressed with professionalism of the entire team especially how well they work and interact with each other. I am going through a difficult time with lots of changes and they were just so helpf More

by ron_janice_povey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Speckman , Brenden Aujla

Mar 30, 2022

Kelowna Chevrolet responded

Thank you so much for taking the time to share your experience, we're so happy to hear our team was able to help out in a difficult time, we hope you're enjoying your new car!

Mar 30, 2022

ron_janice_povey responded

I would highly recommend this dealership

March 28, 2022

Dealership Rating
Employee Rating

We worked with Logan on the purchase of a 2017 Corvette. Everything we asked for was sent to us quickly and within an hour of the request. There were a few spots that needed cosmetic correction and it was a More

by SRP1
Recommend Dealer
Yes

Other Employees Tagged: Caleb Rojem, Vanessa Richards , Billy Speckman, Ian Speckman

Mar 28, 2022

Kelowna Chevrolet responded

Thank you so much for writing us this lovely review, Brian, you made us all smile! We are so happy to hear you had a great experience in all our departments, this is exactly what we strive for!

Nov 26, 2022

SRP1 responded

An update to my earlier review where I rated the “ purchase” as 5 stars . Unfortunately I can not extend that same level to the parts department. I needed a front license plate bracket and paint pen. Was told bracket would need to be ordered and paint pens were in stock. Was notified when the bracket came in and drove in to pick it up ( 2 hour round trip). Bracket was there but no paint pen. It was never in stock and had to be ordered. Nota big deal, and the mailed me the paint pen when it came in. The next time I dealt with parts I asked for a quote for a PAIR of rear tires. I was quoted $400 for the pair. A month later we decided to take trip to visit friends in Montana and felt it best to get new rear tires. I asked if the price was still $400, and was told the price was now $390 for each tire. When I asked why such a difference I was told “ I can only quote what my system tells me, and the tire manufacturer had increased prices by 10%”. None of this I could belive, but said order the tires. Was told it would take 10 days. Then I booked the car in for oil change, transmission flush and tire change and specifically said to ensure the tires were in and contact me if they were not. Drove in on the specified date only to find out the tires were not in. Service department apologized and offered a free oil change. Was told the tires should be in the following week, so I set up another appointment. Drove in on that day and guess what no tires.So I said do the oil change and transmission flush ( which was covered by a service bulletin) . So they took the car in and after several hours I enquired if the car was ready. The oil change had been done but not the transmission flush as the technician could not find an issue. The service bulletin , which I provide to the service department, stated that if the customer experiences issues that the flush was to be done, and there was no need for a technician to diagnose. The technician was now busy on another vehicle and would not be able to do the flush that day. I set up yet another appointment the following week for the transmission flush and tire change. When I returned the next week they completed the transmission flush but could not do the tire change as only 1 tire had come in and no one could track down the second tire. I had now less than a week before I was leaving, and by the time I left the tire still had not come in. When I got to our destination in the US I went to a tire shop and within 2 days they had the tires in stock and on the car. The exact same tires that Kelowna Chev could not get delivered in over a month. So I feel for the service writer, as she was caught up in the middle of this and it was all out of her control. The Service and Parts Department are the ones that should bear the blame for this ineptitude, and although they are more than aware they ( Parts and Service Managers) have yet to reach out and apologize directly. So I’ll leave my previous review and ranking in place, and will also give 5 stars to Emily ( service writer) however it’s a 0 star rating for the service and parts managers.

Dec 03, 2022

SRP1 responded

To those that might think these reviews go nowhere, thats certainly not the case at Kelowna Chev. Since posting the review the General Manager was in touch with me within the following day. We have talked several times and each time he has shown empathy to the situation and has assured me that without reviews such as these management cannot take steps to take corrective and positive action. He thanked me for bringing this forward, and although we can’t put “ the toothpaste back in the tub” that his focus is now on the future and repairing and rebuilding my trust in the dealership. I think this speaks volumes to the character and management style at this dealership, and that my friends is a great step in the right direction. Five star review remains.

March 27, 2022

Dealership Rating
Employee Rating

Such an amazing experience and transition. Everything was processed so thoroughly, and Logan was so knowledgeable with all questions I asked. More

by Shaya jeffery
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Babington

Mar 28, 2022

Kelowna Chevrolet responded

Thank you so much for taking the time to leave us this wonderful review!

March 27, 2022

Dealership Rating
Employee Rating

Amazing dealership helped get into a much better vehicle at a very reasonable price would recommend to everyone More

by maliboomboom23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Aujla, Leah Babington, Ryan Baril

Mar 28, 2022

Kelowna Chevrolet responded

Thank you so much for leaving us this wonderful review, we're so glad to hear our team was able to help you out!

February 26, 2022

Dealership Rating
Employee Rating

Fantastic service, very friendly staff. Emotional support dog is a great touch. We had a unique situation we needed to sell our car back to the dealership. The process was very efficient an More

by Drew
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Richards , Brent Frith, Nick Mcintyre, Donna Metlewsky

Feb 28, 2022

Kelowna Chevrolet responded

Thank you so much for the wonderful feedback, we're so glad to hear Billy and our team we're able to help you out!

February 23, 2022

Dealership Rating
Employee Rating

Kelowna Chevrolet was great to deal with. All the way from Logan my sales guy, to Vanessa and Leah in finance. The entire deal went very smoothly, and everyone was very attentive with any q More

by Kyle M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Richards , Leah Babington

Feb 23, 2022

Kelowna Chevrolet responded

Thank you so much for sharing this wonderful review Kyle, we're so glad to hear our team ensured you left our dealership happy in a new car!

February 18, 2022

Dealership Rating
Employee Rating

I had a great experience purchasing my new 2022 Equinox at Kelowna Chevrolet. My salesman Logan, was personable and professional. He was attentive to my needs in a vehicle and went out of his way to get More

by Rocky
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trevor Neely , Brenden Aujla, Leah Babington

Feb 18, 2022

Kelowna Chevrolet responded

Thank you so much for taking the time to share this wonderful review, Rocky! We're so happy to hear Logan and our team did such a great job ensuring you had a fantastic experience with us!

February 13, 2022

Dealership Rating
Employee Rating

Everything was so easy and quick. The staff was very Everything was so easy and quick. The staff was very helpful and friendly. A very nice place to do business. More

by gfox49er
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trevor Neely , Leah Babington

Feb 14, 2022

Kelowna Chevrolet responded

Thank you so much for the wonderful feedback we're happy to hear you had a great experience with us!

February 06, 2022

Dealership Rating
Employee Rating

Thank you Logan… your amazing calm demeanour and very personable attitude made my me and my Husband very comfortable and confident about our purchase. I will definitely give your name to all my friends, More

by merayna007
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Leah Babington, Brent Frith

Feb 07, 2022

Kelowna Chevrolet responded

Thank you so much for the absolutely wonderful review, we're so happy to hear Logan and our team did such a wonderful job getting you into a Trailblazer!

January 26, 2022

Dealership Rating
Employee Rating

Have been a customer since 2008 and just bought my fourth truck here ! Every truck has been great , people are always great there. More

by jakeyoung86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Babington, Ian Speckman

Jan 26, 2022

Kelowna Chevrolet responded

Thank you so much for the wonderful review, we're so happy to hear you keep coming back and look forward to seeing you again!

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