Liz Card

This experience was wonderful. ..it's amazing how work was done on our car....including all the parts!! ..it's amazing how work was done on our car....including all the parts!! More

by bobsuwhite44@gmail.com Verified Customer Verified Customer

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Ivan provided great service and was easy to work with. Ty Crews in Finance was also great. Have worked with Ty a number of times with different leases and a previous purchase. Also very helpful was Bra Ty Crews in Finance was also great. Have worked with Ty a number of times with different leases and a previous purchase. Also very helpful was Brandon, sales manager. I was also greeted by the general manager. Can't say enough about Al in the Service Dept., always easy to work with, friendly and knowledgeable. More

by wharala Verified Customer Verified Customer

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George was professional, knowledgeable, helpful and kind. I couldn't ask for better service and I never felt rushed. All my needs were addressed even if they weren't scheduled. From Liz in parts to George to I couldn't ask for better service and I never felt rushed. All my needs were addressed even if they weren't scheduled. From Liz in parts to George to the manager, I rate them all at 10 stars and will be back whenever I need advice or help with my CRV! More

by maxdenhanger Verified Customer Verified Customer

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Overall, customer service at Germaine Honda was exemplary. I know how important good customer service is and can’t think of any areas where there could be improvement. It was a wonderful experience exemplary. I know how important good customer service is and can’t think of any areas where there could be improvement. It was a wonderful experience and I thank you for that. More

by barthde99 Verified Customer Verified Customer

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Everyone was very helpful and wanted to help you with your concerns. Bought a CVR Sports n very happy your concerns. Bought a CVR Sports n very happy More

by ssfoxy4 Verified Customer Verified Customer

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George never returned phone calls. And didn't get are money back from our license tags. And didn't get are money back from our license tags. More

by mrteedoff Verified Customer Verified Customer

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Very clean, comfortable, welcoming building. Service was swift and professional, I left without questions, doubts, or concerns. Loved the coffee machine, too! Service was swift and professional, I left without questions, doubts, or concerns. Loved the coffee machine, too! More

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Jason Walter, Rob, and Alex really worked hard to get us into a much needed used car for our family. Thank you, all, for your care and guidance! into a much needed used car for our family. Thank you, all, for your care and guidance! More

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I had a great experience buying my Honda, however the service dept has been terrible. After reading these reviews my experience is very similar. I made an appt with the service dept and when I showed u service dept has been terrible. After reading these reviews my experience is very similar. I made an appt with the service dept and when I showed up for the appt. I was told by the service advisor that there wasn't an appt scheduled. I asked if anything could be done and was told "come back Thursday". Great advice, I think I'll relay the message to my boss when I need to take off more time to take my vehicle to another Honda servicer. More

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Great dealership bad service writers, I bought 2 vehicles here and it was a great experience, however the service writers never have your best interest, I get it they’re there to make money. Twice now I have here and it was a great experience, however the service writers never have your best interest, I get it they’re there to make money. Twice now I have had issues with the service department here. The latest one being this last week that the battery in my car right now it was only two years old. I called and check to see if it was still under warranty and they said yes the battery was under two years old just bring the car in and they would place the battery. So I got there and the guy that was supposed to help me was busy with someone else so another guy help me pull up the information on the computer and he said that the battery was only two years old however it was a replacement for a previous Honda battery that went bad so he told me that it wasn’t replaceable That the warranty was no good because it was a replacement for the previous Honda battery that went out. However, even though the battery itself had a three-year warranty, he refused to acknowledge that and cover it and I said OK, but would you prorate it then since the battery’s not even three years old yet, it barely was just two years old and the battery was so bad that it was smoking and leaking. he said no it was going to be a new battery full price even explain to him that the guy on the phone looked it up and even said it was covered still he absolutely said nope. It absolutely is not. I totally am fine. I’m gonna go to AutoZone and buy my battery there then got to AutoZone and went in. They came out they replaced it. The battery was smoking and hot and the lady said that I’m lucky the battery did not blow up between there and here is the thing is I bought two cars there I’ve been happy with them but the service department always let you down actually wanting to buy a Honda Odyssey but I absolutely will not be going there to buy it. I’ve had a good experience with the sales team, but the service department has ruined it for me for the second time with them . More

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