Lily Genao

Best of the Best! Talk about a white glove experience! My fiancée and I were on the hunt for a new Honda Civic and after exploring our options at multiple tri-state are Talk about a white glove experience! My fiancée and I were on the hunt for a new Honda Civic and after exploring our options at multiple tri-state area dealers, the clear choice was Paragon Honda. From start to finish, Haitham Elkholi and his team delivered — far exceeding our expectations with sincere and patient service throughout the usually stressful car-buying journey. From a cheerful initial phone outreach from Lily Genao (in response to our TrueCar inquiry), to a transparent loan financing discussion with Md Majumder, we were thoroughly impressed with the enthusiastic and no-pressure service we received. Despite an out-of-his-control inventory mix-up with our original target car, Haitham bent over backwards to make things right, taking quick action to dealer-swap an upgraded model for us at roughly the same price. When we were unable to pick it up the next day ourselves, he remarkably delivered it to our home *himself* after working hours. You simply can't beat that level of exemplary service! Kudos, also, to the showroom team for creating such a welcoming environment - the free sandwiches and home-baked chocolate chip cookies were much appreciated :) More

Helpful 0

Report | Print