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Liane Asquin
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212 Reviews
212 Reviews of Liane Asquin
September 24, 2018
Charged for car check but did not check everything Did not check my car properly and charged me for check up. Please give me credit for my car check up...thank you Gave wrong tire. Quote Did not r Did not check my car properly and charged me for check up. Please give me credit for my car check up...thank you Gave wrong tire. Quote Did not return my call regarding tire quote More
by SHAILA8
Verified CustomerOther Employees Tagged: Earlier too my call was not returned when I paid for car check up please return my money for car check up thank you
Helpful 
September 22, 2018
Great efficient service! Excellent, friendly service. I was in and out for my regular maintenance in under an hour! Very impressive. Everyone I dealt with was friendly, acc Excellent, friendly service. I was in and out for my regular maintenance in under an hour! Very impressive. Everyone I dealt with was friendly, accommodating and professional. More
by CHRISPRESTON18
Other Employees Tagged: Brittany Fjellstad, Dezeray Doyle , Alex Chick, Carmen Dove, Shanna English, Shanna English, Shelly Moulton, Cassandra Walker
September 19, 2018
F350 repair Work was done and got vehicle when promised. Replaced the turbo on my diesel and fixed a turbo oil leak. Parts arrived in a day. Work was done and got vehicle when promised. Replaced the turbo on my diesel and fixed a turbo oil leak. Parts arrived in a day. More
by FRANKJK
September 17, 2018
The Service staff were great! Liane in service portrayed the epitome of customer service. She kept me updated on my vehicle service status and really took the time to listen. She m Liane in service portrayed the epitome of customer service. She kept me updated on my vehicle service status and really took the time to listen. She made an unexpected difficult experience (vehicle damage while travelling to see an ill family member) very smooth! I can not say enough about how accommodating she was! She's an asset to your company and projects a high level of courtesy, common sense, and professionalism while representing the company! Well done! More
by TONIAWILLIAMS21
September 17, 2018
Satisfied I am satisfied with the service. A bit more expensive but all dealers are more expensive than non-dealer shops but you get a better customer experien I am satisfied with the service. A bit more expensive but all dealers are more expensive than non-dealer shops but you get a better customer experience and convenience (complimentary rides, updates, etc.). Would have given it another star but I had a harrowing experience from the last service. Took out the vehicle after regular maintenance and the vehicle stalled a few kilometers from the shop in the middle of a major street. I was afraid of the fast moving vehicles behind me might hit the vehicle. I was able to restart the vehicle after a minute or so and went back to the dealer. The service manager was very accommodating but couldn't really say what was going on. It never occurred days after but I am worried it might. More
by RAJAN.FRANCISCO
Other Employees Tagged: Brittany Fjellstad
September 13, 2018
Excellent detailing of my vehicle I had my Kia Forte detailed at Northstar Ford. They did an awesome job. I highly recommend them. I also added on a tire swap and they gladly did that I had my Kia Forte detailed at Northstar Ford. They did an awesome job. I highly recommend them. I also added on a tire swap and they gladly did that service the same day. More
by KARENKANE12
Other Employees Tagged: Dezeray Doyle
September 12, 2018
Oil change, spark plug change. The staff are very helpful and polite! They got me on my way super fast! I am always happy with the service done to my vehicle. The staff are very helpful and polite! They got me on my way super fast! I am always happy with the service done to my vehicle. More
by MARENC
September 11, 2018
Previous warranty work not done right Repair same leaking sunroof 3 times still leaks and now off warranty and won’t fix a still leaking sunroof. Still have not got a call from service dep Repair same leaking sunroof 3 times still leaks and now off warranty and won’t fix a still leaking sunroof. Still have not got a call from service department that was supposed to come Aug 30/18 More
by JASON_BENNING
September 10, 2018
Dual Clutch & TCM Replacement I am an owner of a 2013 Ford Focus hatchback, purchased in 2015. Unfortunately I learned very quickly that all 2012 and 2013 Ford Focuses have a seri I am an owner of a 2013 Ford Focus hatchback, purchased in 2015. Unfortunately I learned very quickly that all 2012 and 2013 Ford Focuses have a serious issue with their internal clutch as they have a dual transmission and they are all faulty. I had the clutch replaced 2 times in 2015 and everything seemed good until October 2016 as I entered Canmore and came off the highway, the car clicked into neutral 3 times as I tried to accelerate. My heart sank as I didn't want to deal with it again....fortunately, it didn't happen again. Then, starting in July 2018 I noticed a slight shuddering again, every time when accelerating and that was all until end of August one day I got in my car and it would not engage into reverse as I was trying to back out of my parking spot. I knew it was the issue again so I called the closest dealership and of course I had to have my car towed at my own expense as that was not considered under warranty as my car was past the 100,000 standard warranty. Liane was not going to be able to offer me a free rental vehicle as they did not have time to check the car that day as it was Friday afternoon prior to labour day long weekend. she reviewed my car history and most likely saw that this was probably the same issue which is covered under warranty due to such a large scale issue with so many vehicles and they have extended the warranty up to 140K, which is great, however, still not long enough considering the car should simply have been recalled. They informed me the following week that indeed it was the clutch and TCM transmission and all was covered and they had my car for one week. Customer service was excellent from Liane and she made it a good experience and I am grateful I have my car up and running again, however, the down side is, this is the 3rd time this happened and there is no guarantee that it won't happen again sometime. It drives really nice now, better than even the other two times, so I am hoping this is a new and improved clutch. My greatest frustration is that there is no effort on Ford's part to recall this car as I know many people have had this issue dealt with 5 or 6 times and that is just not acceptable nor ok. How come the government has not forced a recall? this can become dangerous with gears not engaging, especially if it happens in the middle of an intersection as happened to me the first time and now, I was simply stuck in the parking lot. what if this happened in the middle of nowhere on a road trip? I'm planning a trip back to Manitoba sometime in the fall and I am sure glad it happened not and hope that it won't happen again while I am far away from tow service. all the time and energy and frustration spent on a recurring issue and this is not just my car, this is every car they made those 2 years it is mind boggling to know nothing except a warranty up to 140,000 is granted. if they are not going to recall the car, the next best thing and the VERY LEAST FORD should offer, would be to have a life time warranty on this issue. How am I going to be able to sell the car knowing this issue and if I don't want to drive it, I don't want others to drive it so for now, I keep driving it. Ford, I am still waiting for a better offer than simply replacing the clutch and TCM until the 140,000 are up. how much do your customers really matter to you, especially their safety? with the existing offer, our lives are worth a few thousand kms on the vehicle which again, has nothing to do with us as a person and does not protect us from something seriously going wrong. Please SERIOUSLY consider getting ALL 2012 and 2013 Focuses off the road, if you care even a bit about the humans driving those cars. You would, if your wife, daughter or any other treasured family member or friend was driving one of these vehicles. I bet you are not gifting one of those cars to any of those mentioned persons. Liane has been my best customer service experience with any Ford dealership. She has a calm and friendly demeanor and is very professional. She treated me like a person and not just a number. I hope she is compensated well for her great customer service skills and valued, appreciated and rewarded for her great service to the disappointed Ford customer like me, having to deal with this issue over and over again. Thumbs up Leanne. More
by GUPACU
September 09, 2018
Alright Service is good. Manager is good. Service rep is awesome. But my truck is still not running properly. Still seems like tranny is slipping. Will take i Service is good. Manager is good. Service rep is awesome. But my truck is still not running properly. Still seems like tranny is slipping. Will take it back in when I can. More
by LEFEVERR
Other Employees Tagged: Rob Meade
