Lester Diaz

The employees are polite. They don't know much about the new vehicles. No one returned phone calls or helped me find the truck I wanted. I was was going to order it from anoth They don't know much about the new vehicles. No one returned phone calls or helped me find the truck I wanted. I was was going to order it from another dealership. When I was at the Lancaster Toyota service center, which is 5 stars, I happen to see the truck I wanted on the showroom floor. I wish the commission went to my service center that keeps my vehicle it top shape. More

by luckyfriday13tr Verified Customer Verified Customer

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great people and the staff is amazing but one the vehicle I got kinda pushed towards and regret get this car and can't do anything about it I'm stuck with it and they aren't doing anything to help me as a cu I got kinda pushed towards and regret get this car and can't do anything about it I'm stuck with it and they aren't doing anything to help me as a customer in order to Make me happy as the customer but that's what I get I guess.. More

by ashleyespinoza14 Verified Customer Verified Customer

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Great friendly service and sales staff is not pushy and clearly puts the customer first. clearly puts the customer first. More

by mpsawicki Verified Customer Verified Customer

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Not to happy with detail of vehicle after sale. Car has stickers in varies locations. Car has stickers in varies locations. More

by PLOURITO Verified Customer Verified Customer

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My biggest concern was the fact that I didn't receive the forms I signed (with auto sign) on the tablet/screen in the finance office on 2/25/25. Jeff Calero said the Wi-Fi was down and he was only able to p forms I signed (with auto sign) on the tablet/screen in the finance office on 2/25/25. Jeff Calero said the Wi-Fi was down and he was only able to print out the screen shot of receiving my cashier's check. The Dealership needs to improve on their Wi-Fi ability... so maybe Jeff Calero should have a higher rating if your Wi-Fi was working correctly considering the need in your business. He was able to get them to me on 3/3/25 when I saw him again at noontime. I also didn't like having to sign a form for financing if some reason the cashier's check hadn't gone through. I didn't haggle with the overall price of the Rav4 with Ricardo because others in my life (as well as the Toyota Smart Path online) made it seem to me that the Internet sales (price) usually gives a fair deal to eliminate the haggling with the customer. I wish I could have bought it for less since I was trading in my Corolla that has had many repairs at your dealership since I bought it there in 2014. The repairs, parts replacements, should have justified me getting more money in the trade-in value. I had other things going on in my life that day that caused me to get the deal finalized without any other bartering. If I had to do it over again, I would have walked away without buying that day. I have only me to blame for not getting a better deal. More

by andymahnke Verified Customer Verified Customer

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thank you Lester for all the patience, and willingness to take the time and explain the process. take the time and explain the process. More

by MURILLOMJ13 Verified Customer Verified Customer

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Brandon was very cool and understanding of what we were looking for and trying to accommodate us. looking for and trying to accommodate us. More

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I have been introduced to Lancaster Toyota through my daughter who she purchased few cars from you and my best friend. My daughter, Jeannette, Cook and my best friend Colleen Kasper their boat recommend daughter who she purchased few cars from you and my best friend. My daughter, Jeannette, Cook and my best friend Colleen Kasper their boat recommended me to come to you only I do live in Sunland California and I do have Toyota in La Crescenta. They were great. They were trying to help me, but I honored my daughter and my friend’s words and came to you and Joseph so respectful all of them they were so kind to me so sweet to me. I had the best ever experience experienced in Lancaster Toyota. Thank you, Lancaster Toyota for your kind for your respect and for your patience. Hope to see you soon. More

by SWEETANOOSHH Verified Customer Verified Customer

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I was very pleased with this dealership. They had the car I wanted. I love the car. I would recommend this dealership to others. They had the car I wanted. I love the car. I would recommend this dealership to others. More

by MARYADIAZ.1957 Verified Customer Verified Customer

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Excellent service Mauricio has always been so helpful. Attentive and on time. I’m a happy camper 😊 Attentive and on time. I’m a happy camper 😊 More

by SRIOS93552 Verified Customer Verified Customer

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