Lee Reloza

Maita has been performing all the maintenance on my vehicle for over 25 years. In all that time I have found the staff to be courteous, skillful and professional in all their dealings with me. If I tho vehicle for over 25 years. In all that time I have found the staff to be courteous, skillful and professional in all their dealings with me. If I thought otherwise, I’d seek service somewhere else. More

by MCJARDIN Verified Customer Verified Customer

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Absolutely the worst service! It started with a pleasant phone call where I was told was asked if I would like to schedule a free oil change for of being a loyal customer. I sched It started with a pleasant phone call where I was told was asked if I would like to schedule a free oil change for of being a loyal customer. I scheduled an appointment for 2:30pm on May 30th and I get there about 10 minutes early. The first guy greets me and tests my tires and tells me they are still good. I move up the line and park my car. I get checked in by whoever is helping me and was told my service shouldn’t take any longer than 1.5 hours. Great. So I’m sitting waiting and 2 hours pass and I’m still being patient because I know things can take longer than expected and mind you I have not heard anything from anyone at this point that my car needs anything changed. I usually get checked in and receive texts updating me with the service but I did not at this appointment other than the text to confirm my appointment prior to the appointment date. Then a lady walks up to pay her bill and she looks at me and says wow this is the fastest I’ve ever been in and out here and I casually asked her what time her appointment was and what service she was getting and she said 4pm and that it was just for an oil change which is same as me. At that point I am furious and it was about 4:45pm and I’m sitting here thinking how she was in and out when all I needed was an oil change too. So at about 5:30 pm when everything is nearly shut down, the parts department had already closed and most of the service technicians that are at the desks were practically all gone for the day. I got up to the counter to ask for an update on my car. I was asked what car was mine and asked me if I saw it outside and I said no it’s not and he looked so confused. He said let me go find out. He comes back and makes a face like oh xxxx we messed up. He says I’m so sorry that you have been waiting this long for your car and then follows up with wait it looks like your vehicle is done. When I turn around they didn’t even bring my car from the service area. My car was parked behind the wall where the tire signs are! Did you even work on my vehicle that it was just sitting there this whole time? I was so frustrated and mad by the time they brought my car to me because I was late for other things I had planned I just signed the paper work and left. The next day which was Saturday 5/31 I start getting text messages from Toyota saying my car was checked in and they will let me know the progress of my vehicle once they start working on it and I’m like xxx! I’m not even there anymore and I’m barley getting these!? Then they send me a bogus picture of my vehicle which they clearly pulled from a prior visit because the VEHICLE WAS NOT THERE! So they finish by texting me their recommendations mind you on Saturday when my vehicle is not there and then funnily enough I get a call that following Monday from Toyota repeating hi this is so and so calling with Toyota service department, for being a loyal customer we would like to give you a complementary oil change and I’m like ummm CLEARLY THEY SHOULD KNOW THAT I WAS JUST IN IF THEY HAD IN FACT WORKED ON MY CAR (which now makes me doubt even more that they did anything in the first place) and I figure this is a good time to vent that I was very frustrated and started my whole speech and the girl interrupts me saying ma’am I’m only a scheduler so what I’m going to do is give your number to a manger who can help you with this and I said thank you and fast forward 2 weeks and have not heard one single thing from them! I will not be taking my car back here! Awful customer care! More

by gabrielachacon23 Verified Customer Verified Customer

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Service and staff were excellent. Been a customer for years . Maita Toyota is the best Been a customer for years . Maita Toyota is the best More

by rratoni Verified Customer Verified Customer

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Those that I worked with in this dealership have been professional, knowledgeable and friendly. Lee has been among my favorites for several years and this time I had Joe and he was also great. I felt wel professional, knowledgeable and friendly. Lee has been among my favorites for several years and this time I had Joe and he was also great. I felt well cared for by both of these men during my last visit. More

by MRSJNELSON Verified Customer Verified Customer

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As a woman I've never felt comfortable going into auto shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with m shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with male associates and I have been disrespected and talked down to. I expected to be treated differently by women. However that was not the case. Not only were their skills lacking in parts service, they were rude and treated me like I was incompetent. I don't know how they even got hired at this establishment. I would rather get talked down to a little bit by male than have to deal with these very incompetent women. I believe their names were Susanna and Dee. I do not recommend this establishment because of these two women. One of them acted like a know-it-all like she knew better than me and the other one kept mumbling to herself and I couldn't even understand what she was saying. Needless to say, hopefully Toyota can hire more competent staff, especially women, because it makes women look bad. Also they need to regulate phones. I've seen several employees talking on the phone, using airpods, or just outright texting. It is mainly the cashiers. Please do better. More

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My vehicle was completed in the amount of time that they quoted me. The Technician answered all of my questions to my satisfaction. quoted me. The Technician answered all of my questions to my satisfaction. More

by DMCCLAIN1954 Verified Customer Verified Customer

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Sales and service personnel does not have any manners. When I stopped for a regular maintenance, I was not greeted, instead, it was dry conversation without any explanation. Lee Leroza saved the day and v When I stopped for a regular maintenance, I was not greeted, instead, it was dry conversation without any explanation. Lee Leroza saved the day and very thankful for people like him. More

by STVADIMUS Verified Customer Verified Customer

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Maita is a great dealership. We have 3 cars serviced at this locatin and it is always a great experience. We have 3 cars serviced at this locatin and it is always a great experience. More

by rhonnaty396 Verified Customer Verified Customer

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It’s good had the car had warranty & had a good service and safe too and safe too More

by larry.mccrann1935 Verified Customer Verified Customer

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From the time that I arrived to the time I lowest was appx 45 min. I had prepared myself for 3 hours. It was great. appx 45 min. I had prepared myself for 3 hours. It was great. More

by foman18 Verified Customer Verified Customer

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