Lawrence Sedillo | Page 5

Amazing service. Although I had my two toddlers with me, my experience couldn’t have been better. Everyone helped to entertain the kids while we went through the proce Although I had my two toddlers with me, my experience couldn’t have been better. Everyone helped to entertain the kids while we went through the process of buying my new truck. Couldn’t have for a smoother, quicker experience. More

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Very smooth process Jackie was great!! Brandon has everything set up before I got there so everything was fast and very smooth. Will definitely be going back for our nex Jackie was great!! Brandon has everything set up before I got there so everything was fast and very smooth. Will definitely be going back for our next purchase. More

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Great and friendly This is the 3rd Ford Escape that Jackie sold me and Daniel was also great I went to Ford after I left the doctor and they took care of me and made sur This is the 3rd Ford Escape that Jackie sold me and Daniel was also great I went to Ford after I left the doctor and they took care of me and made sure they keep what they promised and got me out quickly I love Jackie he is a wonderful person and he never give up More

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Personalized service that went above and beyond! Brenda was so incredible and made the always dreaded process of buying a car actually enjoyable. She went above and beyond her job title by making sur Brenda was so incredible and made the always dreaded process of buying a car actually enjoyable. She went above and beyond her job title by making sure I got everything just as I asked. I got leather put in my vehicle, which was taking longer than expected to be finished and Brenda communicated every step of the way and even delivered the finished vehicle to me to help work around my schedule. Use Brenda next time you buy a car and you won’t regret it. Also, Daniel in finance was incredibly nice. He helped a first time buyer like me understand my options with easy to understand terms!! He made me feel secure in my purchase option. Thanks to everyone I worked with at Grand Prairie Ford. More

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When you quote a price - honor it Make sure you ask if there are any hidden charges for what inventory they list online. There were. We asked and were told this would be worked out. It Make sure you ask if there are any hidden charges for what inventory they list online. There were. We asked and were told this would be worked out. It wasn't. They added near $1000 to price due to CPO that wasn't advertised. Upon further conversation we were told they wouldn't charge it but wouldn't add the warranty. Ok fair nuff... agreed upon. Then they tried to charge near $500 more than the advertised price I printed 2 hours before we drove over an hour to get to the store. Showed them the printout with notes taken from the internet mgr just a few hours before. Printout was time stamped. Told it was "yesterday's price" and we had to deal with it. It was printed out HOURS BEFORE. In short bait and switch. I have worked in this industry for some time and hate to hear how many dealerships have negative stigmas attached to them as they look to look to get one over on you. In an age where it is harder and harder for dealerships to make the necessary money to stay profitable I get it. I didn't even haggle the price (the price i had printed out on the way to the store). And yet they would not honor the price that THEY advertised same day...literally in the time it took to drive there. Sorry Grand Prairie Ford not only have you lost a customer or a customer times 10 for anyone I speak with but you've lost my faith in honesty, integrity and owning up to your word in this industry. Good luck. More

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