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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
95 Reviews
4.8

95 Reviews

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95 Reviews of Lauren Fusaro

July 10, 2025

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Employee Rating

The service advisor knew exactly what I need when I explained the issues, service tech sent a video of what he found and what need to be done to correct the issues More

by STOP4IT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Abell, Andrew Bartko

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Jul 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad our service advisor understood your concerns and that the tech’s video helped clearly explain the needed repairs. We appreciate your trust and look forward to serving you again!

July 03, 2025

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Employee Rating

Thank you for your support and fine service your dealership is one of the best in the region More

by dpadwalsh
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're honored to be considered one of the best in the region and truly appreciate your support. It’s always a pleasure to serve you, and we look forward to your next visit! 🚗🙌

June 30, 2025

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Very professional I can complain about the service The customer service is great really I have nothing to reproach you and it is always a pleasure to do my car service with you. More

by DIONGUEL724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 30, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you find our service professional and our customer care exceptional. It’s always a pleasure to assist you with your car service, and we look forward to continuing to provide you with the best experience possible.

June 28, 2025

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This dealership is very clean ,professional, and workers are friendly. They are always helpful and reliable . More

by RRivera
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Service Time
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Recommend Dealer
Yes
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Jun 29, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you find our dealership clean, professional, and our team friendly and reliable. We truly appreciate your support and look forward to continuing to provide you with excellent service!

June 27, 2025

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Employee Rating

Lauren from service was fantastic and responded to our concerns. This is the 5th car from DCH Toyota. I highly recommend! More

by CJB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jun 28, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your loyalty and for sharing this great feedback! We're thrilled to hear that Lauren provided fantastic service and addressed your concerns. It's an honor to have earned your trust through five vehicles—thank you for recommending us! We look forward to continuing to serve you in the future.

June 24, 2025

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Excellent service and very well in tune with my problem and needs all were professional More

by JOSEPH.UVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Jun 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad our team was attentive to your needs and provided professional, excellent service. We appreciate your trust and look forward to assisting you again!

June 21, 2025

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I was ignored at he beginning, but when they go o it, I was super smooth and fast! More

by Nkili6
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We apologize for the slow start but are glad to hear the rest of your experience was smooth and efficient. We appreciate your patience and hope to provide an even better experience next time!

June 19, 2025

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Well organized and pleasant to deal with. we appreciate the professionalism and courtesy of a well run dealership More

by BEFERS77
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jun 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad you found our dealership well organized and professional. We appreciate your support and look forward to serving you again soon!

June 14, 2025

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Employee Rating

The staff was friendly and my car was taken on schedule. My oil change and tire rotation took less than a hour More

by kelliandtom94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear our staff was friendly and that your oil change and tire rotation were completed quickly and on schedule. We appreciate you choosing us and look forward to your next visit!

June 08, 2025

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Employee Rating

Very good service. Polite and attentive. The video of the service was very nice and informative. More

by SUSALU01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Jun 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you appreciated the service and found the video helpful. We look forward to serving you again!

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