Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 62

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.3
774 Reviews
4.3

774 Reviews

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774 Reviews of Laura Hall

July 30, 2021

Dealership Rating
Employee Rating

Have been a customer fpr 'years.' The entry area is always clean, the Greeters always friendly and the Service folks always informative and professionsl. The lounge is comfortable and relatively quiet More

by knotwerkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2021

Joseph Toyota of Cincinnati responded

Many thanks for this amazing review and for creating this vivid scenario of your experiences at Joseph Toyota Service! We have enjoyed serving you and look forward to continuing to do so for many years to come. We appreciate your loyalty and your recommendation. Your Service Team is eager to see you again!

July 29, 2021

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Employee Rating

Always happy with the service we receive at Joseph Toyota. Today was a simple oil change and tire rotation. Time in and time out was great More

by JACKYOUNG4851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason

Jul 29, 2021

Joseph Toyota of Cincinnati responded

Your positive feedback brings a smile to our face, Jack! Many thanks for letting us know that Jason and your entire Service Team facilitated your express appointment to get you on your way in a timely manner. All of us at Joseph Toyota appreciate your comments and look forward to seeing you again!

July 29, 2021

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Employee Rating

Great customer service. But I did I not work with Ms. Hall. No other options on your form. Jason & Bob Wanamaker we’re terrific, Steve Calardo More

by SCALARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Joseph Toyota of Cincinnati responded

Thank you, Steve. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 23, 2021

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Employee Rating

I called Toyota for an appointment for service on my RAV4. I got an appointment much sooner than expected. The techs were thorough and explained all the different maintenance checks that were done. I wa More

by HARPERDIANE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Joseph Toyota of Cincinnati responded

Diane, thanks for letting us know about your amazing appointment at Joseph Toyota Service! We're glad we could accommodate the appointment day and time you desired and provide you with great customer service while you were here. We appreciate your engaging comments and multi-star recommendation. Have a wonderful summer and thanks again for choosing Joseph Toyota Service!

July 22, 2021

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Employee Rating

Been going to Joseph Toyota of Cincinnati for many years. They have always been fair and the service has always been great. Very satisfied with their work. More

by RSAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

Joseph Toyota of Cincinnati responded

We appreciate your loyalty and thank you for continuing to choose Joseph Toyota for your vehicle's automotive needs. Although your feedback lets us know that we have generally served you well, we see that there is room for improvement. If you would like to let us know what we might do to improve our service, please call 513-385-1800, ext. 8311. We value you comments!

July 19, 2021

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Amazing service ever time we come here! They always go above and beyond for us. This is why I would recommend Joseph Toyota for all of you vehicle needs. More

by MDWHITLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2021

Joseph Toyota of Cincinnati responded

Many thanks for continuing to recommend Joseph Toyota! It is our pleasure to provide you with the best possible automotive service. Thank you for letting us know that your Service Team met all your expectations for exceptional customer care. Best wishes from all of us!

July 16, 2021

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Employee Rating

Service was rendered in a timely manner. Waiting area is comfortable. Staff was very friendly and accommodating. I felt very welcome here and this was my first time at this dealership More

by TBAUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2021

Joseph Toyota of Cincinnati responded

Welcome to the Joseph Toyota Experience! It was our pleasure to serve you. We are delighted that you enjoyed your experience here, shared feedback about it with us, and recommended us on this platform. We hope you will come back and see us when your vehicle needs automotive service again. Thank you for choosing Joseph Toyota. Have a wonderful summer!

July 16, 2021

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Employee Rating

After 3 months of waiting -the parts came in the window expert showed up and my RAV4 no longer leaks going through Mike’s Carwash More

by LNHMGA929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sandra Pomeraning , Jeff Jaeger, Mike Woolwine

Jul 16, 2021

Joseph Toyota of Cincinnati responded

Thank you for sharing this day-brightening news with us! Again, we sincerely apologize for the time it took to correct the issue but are now delighted that you can feel good about the condition of your RAV4. We appreciate your patience and thank you for recommending Joseph Toyota. We're looking forward to your next visit!

July 15, 2021

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Employee Rating

Everything and everyone was excellent. I received a call that my car was in need of a service recall. Did my maintenance while there and was out. Thanks for an easy breezy service experience. More

by THERESEBARNES547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2021

Joseph Toyota of Cincinnati responded

Therese, it was a pleasure to serve you and to take care of your vehicle in a timely manner. Thank you for giving us this wonderful feedback about your experience. We appreciate your recommendation. Come and visit us again. We'll be here for you!

July 14, 2021

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Employee Rating

took 2 hours to get a scheduled oil change. Not impressed.I usually get excellent service, but not this time. If it wasn't for my service agreement,I would not come back.service writer stated they More

by DAVEB2073
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 14, 2021

Joseph Toyota of Cincinnati responded

Clearly, this service appointment did not rise to the level of excellence we had previously attained. You are right to be disappointed, as are we. Two hours for an oil change/tire rotation is too long with or without the filter in stock. We sincerely apologize for the extended wait time and the inconvenience it likely caused you. Our goal is to have you in and out in one hour. We will work harder to get back on track in the future. Thank you for your patience! Sincerely, Joseph Toyota Service

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