Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 61

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.3
774 Reviews
4.3

774 Reviews

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774 Reviews of Laura Hall

August 09, 2021

Dealership Rating
Employee Rating

They forgot to add oil back in after oil change. The add oil light came on after I got home & service center was closing (was put on hold for over eight minutes) so I had to go to another oil change place More

by LINDA.HARMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: do no remember

Aug 09, 2021

Joseph Toyota of Cincinnati responded

Hello Linda, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

August 09, 2021

Dealership Rating
Employee Rating

Everything was done very efficiently. I like the people I had to work with. They were very helpful and nice. It was a very good experience. More

by KDOC32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Stackhouse

Aug 09, 2021

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 08, 2021

Dealership Rating
Employee Rating

Everyone is friendly and courteous and the technicians are thorough. My car is always clean when I get it back and the wait is reasonable and comfortable. More

by ALINEKUHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2021

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review, Aline! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

August 06, 2021

Dealership Rating
Employee Rating

Overall good. The interaction with the registration check-in could be friendlier. I felt I was treated as a number & not a real person. I'm not sure they understand the definition of the word CUSTOMER! More

by dorisnelsonfrierson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2021

Joseph Toyota of Cincinnati responded

Doris, please accept our sincere apology for the lack of hospitality with which you were greeted upon arrival for Service. We appreciate that you brought this concern to our attention; we will look into the matter. Thank you for your patience and understanding. Your recommendation is important to us!

August 05, 2021

Dealership Rating
Employee Rating

Fast and friendly service. Will go back again when my Tacoma needs it next service call. Caled and scheduled it was fast and easy to do. More

by MIKYGARV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Joseph Toyota of Cincinnati responded

Thank you for this great overview of your service experience! We appreciate the time you took to share these highlights with us and to recommend Joseph Toyota Service. Your satisfaction is important to us. We look forward to serving you again in the future!

August 03, 2021

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Employee Rating

i had quit a wait. was uncomfortable not having a quiet space to wait. coke machine motor roaring. tv blasting (couldn’t get volume lowered. people talking sooo loud on cell phones. service was great th More

by KISERGLORIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Joseph Toyota of Cincinnati responded

Our apologies for the noisy surroundings today, Gloria. We're glad, however, that the service you received otherwise met your expectations. Thank you for continuing to choose Joseph Toyota for your vehicle's service. We appreciate you and look forward to seeing you again!

August 03, 2021

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Employee Rating

Great experience a little hard scheduling a convenient appointment but the overall service and atmosphere of the dealership was wonderful staff was friendly and informative More

by PAMBELLCHARLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Joseph Toyota of Cincinnati responded

We appreciate your thoughtful remarks and your patience while scheduling one of our quick-to-fill time slots. Thank you for choosing Joseph Toyota for your automotive service. We're delighted that you enjoyed your time with us. Thanks again!

July 31, 2021

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Employee Rating

Have always had great service in the past. This week was extremely slow. Appt was 1:00 finished oil change at 3:30. Thank you More

by CJBARBOUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2021

Joseph Toyota of Cincinnati responded

Thank you! We appreciate your business and your feedback and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

July 31, 2021

Dealership Rating
Employee Rating

The service was good, but your customer lounge serves cheap generic soft drinks. And that makes you look like a cheap - not in a good way. I'm up there spending over $3.000 and looking at 1/2 size cans More

by MBE8891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2021

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

July 30, 2021

Dealership Rating
Employee Rating

Service is always fast, thorough, and efficient. No surprises, I always know what the service is going to cost in advance. I bought my third car from Joseph toyota today. More

by YANKEECELTIC
Recommend Dealer
Yes

Other Employees Tagged: Joe Schroeder

Jul 30, 2021

Joseph Toyota of Cincinnati responded

Congratulations and thank you! We couldn't be happier knowing that your Sales and Service Teams at Joseph Toyota have served you so well. We appreciate your loyalty and this wonderful five-star review!

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