Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 46

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.3
774 Reviews
4.3

774 Reviews

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774 Reviews of Laura Hall

January 02, 2022

Dealership Rating
Employee Rating

Everyone was friendly. There was no wait to be signed in. Waiting room was clean and comfortable. Checkout was quick and friendly. More

by PAQUETTE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2022

Joseph Toyota of Cincinnati responded

We deeply appreciate your summative review of the service you received at Joseph Toyota of Cincinnati. Your busines and recommendation are important to us, and we are delightd to know that we served you well. Thank you and have a fantastic new year!

December 31, 2021

Dealership Rating
Employee Rating

Service people friendly, informative. Customer service person very nice. Waiting time for oil/filter change and tire rotation was a bit long, one hour 30 minutes. More

by DONNAEACDP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Copenhaver , don't know a person

Dec 31, 2021

Joseph Toyota of Cincinnati responded

Hi, Donna, and thank you for taking time to let us know about your experience. We're glad you had a mostly pleasant one. We apologize for the additional wait. We'll look forward to seeing you in the new year and aim to get you out sooner. Thank you for choosing Joseph Toyota of Cincinnati.

December 29, 2021

Dealership Rating
Employee Rating

My experience with them has been pretty good so far. I do recommend them to friends. More

by MRENEE822
Recommend Dealer
Yes
Dec 30, 2021

Joseph Toyota of Cincinnati responded

Thank you for letting us know about your service experience at Joseph Toyota of Cincinnati. We appreciate your recommendation and will work hard to earn that fifth star. Take care and have a happy new year!

December 28, 2021

Dealership Rating
Employee Rating

Jason Smith advisor was extremely positive, courteous in serving me as an Toyota customer. I have presently have a 2019 Camry Hybrid XLT which was being serviced this time as well as a 2021 Rav 4 limited hy More

by RCGLOV7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Ward , Joe Schroeder, Jason Smith, Cashier Miranda

Dec 28, 2021

Joseph Toyota of Cincinnati responded

Russ, what an amazing review! Many thanks from all of us at Joseph Toyota of Cincinnati. We appreciate the acknowledgements of so many of our staff in Sales and Service. We enjoy serving you and look forward to seeing you in the new year. Take care on the roads, and thanks again for your business!

December 27, 2021

Dealership Rating
Employee Rating

Joseph Toyota always communicates well with me throughout my service and anytime I have issues or a question they are quick to respond and take care of any issues. More

by AMILLER3180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2021

Joseph Toyota of Cincinnati responded

Thank you for your feedback. We're glad you enjoy your service experiences at Joseph Toyota of Cincinnati. We appreciate knowing that your questions and concerns are handled efficiently and respectfully. Take care on the roads and have a wonderful new year!

December 25, 2021

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Employee Rating

They didn’t run the car through the car wash which is what they always do More

by POKONNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2021

Joseph Toyota of Cincinnati responded

We apologize for the oversight and will look into the matter. Next time you are in the neighborhood, stop by and request a car wash. Weather permitting, we'll be happy to accommodate you. Thank you for your service business!

December 25, 2021

Dealership Rating
Employee Rating

Good service. I was up on Tuesday. Thursday my tire went flat and I call them and they fixed by tire free of charge. More

by HORSE057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2021

Joseph Toyota of Cincinnati responded

Thank you for your comments! We're glad we could serve you at a critical moment, and get you back on the road during the holidays. We appreciate your service business and look forward to seeing you whenever your vehicle needs attention. Take care!

December 24, 2021

Dealership Rating
Employee Rating

So far so good. Been a loyal customer since i bought car. Happy so far. More

by JSARAKATSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2021

Joseph Toyota of Cincinnati responded

Thank you for continuing to choose Joseph Toyota for your automotive needs. We aim to provide a great experience for our customers, and are delighted that we continue to meet your expectations. We look forward to seeing your in the new year. All best wishes!

December 24, 2021

Dealership Rating
Employee Rating

Great;service being on top of my car for scheduled maintenance. Also great staff; from service desk to check out. Thank you. More

by SVELTE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anderson at the Service desk was very helpful.

Dec 27, 2021

Joseph Toyota of Cincinnati responded

We enjoyed learning about your experience at Joseph Toyota of Cincinnati, and appreciate the time you took to recognize not only Anderson but also the entire Team that assisted you during your visit. It was our pleasure to serve you. Happy New Year!

December 24, 2021

Dealership Rating
Employee Rating

Excellent work but I find it unconscionable and irresponsible that not one person there is masked. We are in the middle of a hideous spread of Covid and it’s not enough to say at risk customers com More

by Anon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2021

Joseph Toyota of Cincinnati responded

Please feel free to contact us about your concerns and how we might better address your needs in the future. Joseph Toyota of Cincinnati

Dec 27, 2021

Anon responded

I think it’s simple. Require masks or at least some sign to encourage mask wearing. You do realize we are in a pandemic and the spread of Covid is really high in Ohio don’t you?

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