Lance Gentry

Holm Automotive Center Inc responded

Thank you for sharing your experience! We're so glad we could assist you when you were traveling, especially after your initial difficulty finding service elsewhere. It's wonderful to hear that Jamie was able to work you in and that Lance greeted you, leading to your truck being fixed the very next morning. Your story truly highlights our commitment to Customer Care and Concern for Others. We understand that vehicle troubles on the road can be incredibly stressful, and our team is determined to help. Jamie's flexibility and the prompt service you received demonstrate our dedication to being quick and doing a thorough job, always willing to be concerned about your wants and needs. We're delighted to know you found our team wonderful and that we could help you get back on your way. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your feedback! We're glad to hear that Lance Gentry addressed your issue effectively and provided you with a clear explanation. It's fantastic to know that your experience was even better than your oil change visit! Lance's commitment to clearly explaining things and resolving issues highlights our core value of Customer Care and our dedication to ensuring you understand the service performed. We are always quick and do a thorough job, and very willing to be concerned about your wants and needs. We appreciate you choosing Holm Automotive, and we're happy we could improve your experience. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're so pleased to hear that you always enjoy the service and care your automobile receives to keep it up to date. It's also great to know that our agents are always friendly and accommodating. Your experience truly reflects our dedication to Customer Care and our mission to create meaningful relationships based on Trust and Quality. We are always quick and do a thorough job, and we are very willing to be concerned about your wants and needs. Our team strives to excel in providing attentive and friendly service to ensure your vehicle is well-maintained and you feel well-cared for. We appreciate your kind words and look forward to continuing to provide you with excellent service. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

What a fantastic review – thank you! We're thrilled to hear you found our team polite and helpful, and that you're loving your car. We pride ourselves on being quick with service jobs while maintaining our high standards of workmanship, so it's great to know that was your experience. Our team's dedication to customer care really shines through in your comments. We appreciate you recommending us and recognizing Carter Taplin, Cedric Salas, and Lance Gentry! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you so much for sharing your experience with us! We understand how stressful it can be to have vehicle issues while traveling, especially when pulling a camper. We are incredibly pleased that our team was able to work you in so promptly and dedicate the time needed to diagnose and fix the regeneration issue on your GMC pickup. Providing you with a loaner car was our pleasure, as we believe in demonstrating concern for others and ensuring our customers are comfortable while we work diligently. It's fantastic to hear that our diesel technician's workmanship was excellent and that the problem appears resolved, getting you safely back on the road to continue your journey to Colorado. We're truly grateful you chose Holm Automotive Center when you needed help the most. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you so much for your wonderful review! We are incredibly grateful to hear that you found our team to be great people to work with and very accommodating, leading to an overall positive experience. It means a lot to us that you appreciate having a business like ours locally. Your feedback truly resonates with our mission to create meaningful relationships based on trust, fairness, value, and quality. We are committed to customer care and setting a high standard in our industry, and it's fantastic to know that our efforts are recognized. We certainly look forward to assisting you with future vehicle purchases! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thanks for the five-star review, Kelsey.Nicole.Wright! We're absolutely delighted to hear you received excellent, friendly, and affordable service. It's especially rewarding to know that our team provided timely responses and was super helpful without making you feel uncomfortable. That's a key part of our Customer Care commitment and our goal to build Trust in every interaction. We appreciate your kind words and are glad Chuck Loader and Lance Gentry could assist you! Sincerely, The Holm Automotive Team of Abilene

bjwerner responded

Thanks again! Bruce Werner

Holm Automotive Center Inc responded

Thanks for your feedback! We're thrilled to hear you received great service and that we addressed your car's issues, ensuring it was in tip-top shape and ready for the road. Making sure your vehicle is reliable and safe is central to our mission of helping our clients meet the demands of their lives through their vehicles, and a testament to our industrious workmanship. We appreciate you acknowledging Lance Gentry! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are so glad to hear about your excellent experience with Chuck, Jamie, Lance, and our entire service department! It's fantastic that Jamie's proactive communication helped you get in early, and that you were back on your way home quickly. Providing that level of efficient and friendly "Class A" service is precisely what we strive for in our Customer Care. Thank you for recognizing their efforts and for your kind words. Sincerely, the Holm Automotive Team of Abilene