Lance Gentry
Lance Gentry at Holm Buick GMC
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Lance Gentry

Service Consultant

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

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4.9
14 Reviews

I grew up in San Diego and have been in automotive service for over 25 years.

Dealership Experience

9 mos

Industry Experience

26 yrs, 5 mos

4.9

14 Reviews

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14 Reviews of Lance Gentry

June 12, 2024

Dealership Rating
Employee Rating

I had a problem with a tore sensor that was checked upon inquiring. Even though they were busy, they were able to squeeze me in a repair it. That was awesome! More

by lorilrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 01, 2024

Dealership Rating
Employee Rating

We used the service center, everything was excellent from communication to work preformed to status updates. More

by salois.kari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Holm Buick GMC responded

Thank you for the fantastic review! We're thrilled to hear that everything about your recent service center experience at Holm was excellent, from communication to the work performed and status updates. We strive to provide a seamless and stress-free experience for all our customers, and it means a lot to us that we achieved that for you. Clear communication, high-quality work, and keeping you informed throughout the process are all hallmarks of our service department. Thank you for choosing Holm for your service needs. We look forward to seeing you again for your next scheduled maintenance or repair! Sincerely, the Holm Automotive Team of Salina

June 01, 2024

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....... everything is fine Fine Fine Fine Fine Fine Fine Fine Fine Fine Fine fine Fine................ More

by GROLES
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jun 07, 2024

Holm Buick GMC responded

We appreciate you hitting enough characters to make the review stick! Naturally, we're also here for you and your new ride! We look forward to seeing you for complimentary maintenance and hope you have many safe miles this summer! Sincerely, the Holm Automotive Team of Salina

May 29, 2024

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Employee Rating

Very helpful very knowledgeable on what they were selling Also took their time to make sure that I was satisfied with my purchase More

by KEVINBIEKER
Recommend Dealer
Yes
Jun 07, 2024

Holm Buick GMC responded

Thank you for taking the time to share your experience! We're delighted to hear that our service team were both knowledgeable and helpful throughout your visit. At Holm Buick GMC, we prioritize customer satisfaction, and it sounds like the team went the extra mile to ensure your vehicle is ready for your needs. See you next visit! Sincerely, the Holm Automotive Team of Salina

May 23, 2024

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Service was done in a timely manner and Lance is very courteous. Detail department deserves an A+ as well. My truck was immaculate when I picked it up. Thank you. More

by garrettjgreer1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Schissler

May 29, 2024

Holm Buick GMC responded

We appreciate you taking the time to share your recent service experience at Holm Automotive Center in Salina. It's fantastic to hear that the repairs were completed efficiently and that Lance provided excellent customer service. We'll be sure to pass on your kind words to him! An A+ for the detail department is certainly something to celebrate! We take pride in returning vehicles looking their best, and it sounds like they went above and beyond for your truck. Thank you again for your positive feedback! Sincerely, the Holm Automotive Team of Salina

May 05, 2024

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On time with appointment and very thorough and efficient. Friendly staff, answered my questions courteously. More

by TERRY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 09, 2024

Holm Buick GMC responded

Thank you for the fantastic review! We strive to be on time, thorough, and efficient with every appointment. We're happy the friendliness of our staff shone through, and that they were able to answer your questions clearly. We appreciate your business and look forward to serving you again soon! Sincerely, the Holm Automotive Team of Salina

May 03, 2024

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Excellent service & work kept up to date on progress, parts slow coming in is only negative More

by KOLLINGRX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Holm Buick GMC responded

We're so glad you were happy with the service and communication! While parts delays can be frustrating, we're committed to keeping you informed every step of the way. Thank you for the 5-star review! Sincerely, the Holm Automotive Team of Salina

May 03, 2024

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Great as always, everyone is friendly and courteous. Snacks are a great touch in the lounge More

by DD Chief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Holm Buick GMC responded

The team will be glad to hear you had another positive experience at Holm Buick GMC! Glad our friendly and courteous staff consistently make you feel welcome. Those little extras, like the snacks in the lounge, can definitely make a big difference. See you next time! Sincerely, the Holm Automotive Team of Salina

May 01, 2024

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Employee Rating

Charged me full amount for labor on my car. . People said they took advantage of you because you are a woman. More

by CLPLAGGERMAN
Recommend Dealer
No

Other Employees Tagged: Lucas Luchsinger

May 14, 2024

Holm Buick GMC responded

We appreciate you letting us know about your billing concern and thank you for allowing us to correct the error. Holm Auto prides in fair an honest pricing with complete transparency. We look forward to assisting with all your service needs. Thank you - Sincerely, the Holm Automotive Team of Salina

April 30, 2024

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Employee Rating

We had a breakdown and from out of town. The team there took good care of us More

by jason.hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

May 03, 2024

Holm Buick GMC responded

We understand how stressful a breakdown can be, especially when you're far from home. We're so glad our team at Holm Automotive could take good care of you! Your satisfaction is our priority, and we appreciate you trusting us to get you back on the road. Sincerely, the Holm Automotive Team of Salina

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