Lacye Laning
Lacye Laning at Northside Honda
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Lacye Laning

Service Advisor

Northside Honda

9100 San Pedro Ave
San Antonio, TX 78216

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5.0
22 Reviews
5.0

22 Reviews

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22 Reviews of Lacye Laning

May 19, 2024

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I worked with Alicia, she was very polite, helpful and professional. When I went to pick up my car after the repair was completed Alicia was not available but another woman assisted me immediately! For th More

by OELIZONDO91
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Recommend Dealer
Yes

Other Employees Tagged: Alexa Olivo

May 20, 2024

Northside Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our team met your expectations. Thank you for choosing Northside Honda, we look forward to having you as a valued customer for many years to come! Jaime Anteola General Manager

May 19, 2024

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Excellent service desk and shop work. Extremely poor automated phone connections. Extremely poor. Choices to not work and then are repeated. I was on hold at one point for about 30 More

by DODDSLD
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Recommend Dealer
Yes
May 20, 2024

Northside Honda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Jaime Anteola General Manager

May 16, 2024

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Outstanding customer service provided by the entire service support team. Had a great experience at Northside Hond. More

by billlin725
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Yes
May 16, 2024

Northside Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Northside Honda. Jaime Anteola General Manager

May 15, 2024

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Polite and fast service with all services and costs explained. Work was completed within the estimated time. More

by JEFFL1957
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Recommend Dealer
Yes
May 16, 2024

Northside Honda responded

Thank you, Jeff, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jaime Anteola General Manager

May 14, 2024

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Great customer service. Lacey was very professional and helpful, and patiently answered all my questions. More

by OXYCAT
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Recommend Dealer
Yes
May 14, 2024

Northside Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Lacey here at Northside Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Jaime Anteola General Manager

May 14, 2024

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Quick service made it good about understanding of what was being done on work an time More

by MGMALIN50
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Recommend Dealer
Yes

Other Employees Tagged: Steven Strawn

May 14, 2024

Northside Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jaime Anteola General Manager

May 14, 2024

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Great customer service. Always take my cars there. They are fast and always do a great job in their work. More

by EBARAJAS2010
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Recommend Dealer
Yes

Other Employees Tagged: Mark Hannawi

May 14, 2024

Northside Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Northside Honda. Jaime Anteola General Manager

May 14, 2024

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Layce was professional, personable ,and caring. She showed genuine interest in my repair concerns. She kept me informed on all the details of my repair. I would highly recommend Layce and Northsi More

by WEAVERMK2004
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Recommend Dealer
Yes
May 14, 2024

Northside Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jaime Anteola General Manager

May 09, 2024

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This dealership meets most of my needs. Their Service Department communication technology is great! I only wish they would honor other Honda dealerships competitive Service Specials coupons More

by happycamper24
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Recommend Dealer
Yes
May 09, 2024

Northside Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jaime Anteola General Manager

May 07, 2024

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This dealership has always been very professional and very accommodating to customers needs.Pleasing to do business with. More

by ALBERTA.HANDY7
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Recommend Dealer
Yes
May 07, 2024

Northside Honda responded

Hello Alberta: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jaime Anteola General Manager

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