"Twice Burnt Terrible"
- Tom. C
Update! No time to fix the problems they created. Was told they could get me in next week and addressed me as "Adolf". probably because I complained. How rude is that and dis respectful. Here is their exact text:
(Hi Adolf, sorry for getting back to you late, we were really busy today. I spoke to a technician and he said there's not a way to turn on or off the sensors so we'll need it for further diagnosis. When works for you? I can book you in in the morning when I get back : We are looking into next week.)
I have now been able to get it fixed by a different dealership that took me in right away and addressed the problems without issues.
We have had previous issues with Kia Dealerships in the past. My wife was dead against buying another Kia due to the shady dealings and terrible service we had been subject too in the past. I assured her that it was different and things would be all fine. Well do I have egg on my face! Big Time!!! First lets go to the process for buying this vehicle. When we were quoted the price for our new Kia the trade in value of my trade was stated and the buy out from the bank was 26650.00. When the deal was completed the buy out they paid to ford was only 26200.00. The 450.00 dollars difference was never passed on to us. Secondly, remember to check everything, every option, every detail because you will be caught with your pants down. Vehicle states it has a towing package, told the sales person we want the V6 because we will be towing a small trailer. Guess what picked up the vehicle and no hitch but i could get one install for 700.00. The other trick is too leave the rails for the rook rack in the vehicle when you test drive it, makes it look like they come with the vehicle, guess what they dont. They dont tell you that this vehicle we bought has delay issues with the 8 speed transmission. However you have to find out on the internet by yourself. The windshield wipers were terrible however no matter what, we had to pay to get them changed. Went in for the first service found out that my goldcard with goauto is not transferable, sales people and finance knew we had that gold card never mentioned it at all, also never offered us a new one for the new vehicle. However, payments have continued to be withdrawn from our account for a vehicle they own now, my trade in. Also, now that I was not informed about the goldcard the windshields are not covered and they wanted 400.00 for a new windshield that just cracked from one side to the other. Less than 4000KM. On top of that I picked up my vehicle from the service department which was also in for sensor problems and when I left the dealership after they sending me a video that all was ok with the sensors. Guess what not a single one of them were working. Nil and none. Well I have been listening to "I TOLD YOU SO" another lesson learned.
Other Employees Tagged:
Kyle and his team were very helpful. The process of finding the right car and buying it went very smoothly. Kyle made sure my concerns were addressed and that i’m getting the information I need.