"Out standing service, customer care and product"
The total process at Sherwood insured my needs and wants were met. My concerns were met with understanding and care. As a long standing customer it continually impresses me how a dealership can continue to built on excellence and always move the bar to another level...Matt was outstanding as was the total team..
"Amazing Service "
Hats off to Scott, Drew, David, Lucas and Kurtis for making this one of the easiest vehicle moves I’ve ever made. The ST is awesome, and the professional advice on a few upgrades was appreciated very much.
Scott and Lucas’ real life anecdotes on their personal experiences with Ford products were both honest and valuable to our final decisions.
I’d give them a 97 out of 97. The Giant is a first class dealer with first class staff.
"Awesome Staff, Great Service! "
Went in to find a new vehicle, and Ernesto was ready to help. The vehicle was ready to roll out and Ernesto was extremely friendly and personable giving me all the info I needed. After chatting with Ernesto and Mark we found another vehicle that would fit my needs much better, and we got the process going. With the help of Lucas in finance the process was smooth and as easy as it could be. The whole team was super friendly, supportive and informative getting me driving my new truck home that day. Ernesto was great to deal with, I never once felt pressured to buy and he made the whole process smooth. Thanks Sherwood Ford Team!
"Great Experience "
Ernesto in sales listened to my needs, found me the perfect truck and was very professional. He worked with his manager Kurtis to get me the best deal possible. Tim in Finance explained all documents and had me on the road quickly. Shane in parts helped me with accessories and was very knowledgeable. I’m happy with my new Ford, and very happy that I chose Sherwood Ford.
"Dont buy Ford its garbage"
- Dean madge
So I WAS a die hard Ford fan! I will never buy any Ford product ever again! I have bought two cars now from Sherwood Ford and wish I never did! The first car was a used Chrysler 200 with 14,000km and by the time it was at 25,000km it was having transmission problems, so we traded it in on a Brand New Ford Escape which is s big xxx! By the time it had 8,000km on it it was misfiring and burning coolant! It took Ducharme ford in bonnyville 10,000km to decide it was a head gasket with me bringing it in repeatedly! So they replaced the head gasket then the problem starts again so I take it to Zender Ford where the service advisor says hmmmm were stumped maybe it's a bad injector so I take it back and take it to Sherwood Ford where it was bought! They diagnose it as cracks in cylinder #2 and replace the long block! At this point it has 38,000km So I picked it up Monday May 13 2019 less then 10 days later the check engine light is flashing and it needs to go back to Ford! I personally know 4 other people having the same issues. I will never buy a Ford again and hope you dont get stuck with garbage from Ford like I did! In the year I've owned it its been misfiring more then it hasn't. I would give 0 stars if I could
"Salesman deserves stock in the company "
Jordan Dore’s charming personality really sealed the deal for me. I felt like I was talking to a real human being, instead of a greasy salesman who wanted to take my money. After looking at 9 different vehicles, Jordan was eager to show me more until I finally found the one. If you ever have the pleasure of dealing with Mr. Dore, I suggest you test drive all models you are interested in as he is very knowledgeable and understanding. Great experience.
"Hard working and customer focused "
Jerry & Nick did a great job finding us the right vehicle at the right price. We feel we got a good deal, on the perfect vehicle for our family. Every time we hit a bump in the road, the team at Sherwood Ford did a great job at coming up with a fair & reasonable solution to satisfy us. The experience in the finance department was just as strong as the sales floor, Ali did a great job looking after our needs.
"Treated like a criminal "
Went into Sherwood ford to buy another truck and trade in old one. I was told they don’t want to deal with me and that it’s shady I’m trading in my truck I’ve had 5 since start of year but that’s my preference I like a new one I drive lots for work.
I was treated like a criminal indirectly accusing me vin cloning and selling my vin. It’s total bs a little homework by them or anyone will prove that my vin is not cloned or sold I bought it from them they know it’s the same truck.
I did absolutely nothing wrong I was always polite and paid for my truck in full.
I’m writing this review just to give you a heads up to be careful look past the phoney smiles you get at the door. You are not a person to them you are a number.
So many better dealers out there avoid this one.
"Purchase 2016 Ford Escape"
Jordan worked to find the right vehicle for me. I was extremely happy with the service I received. I would recommend Sherwood Ford and Jordan.
"Great dealership, great employees "
We're extremely happy with our purchase and everybody at the dealership was great to work with. Kudos to Jordan Dorey and Kurtis Hicks. They were super informative, patient and quite halrious to work with. Special Thanks Jordan for spending agree at deal of time with us. Enjoyed every minute. Kim and Doug Mcneea
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