"Lacks the ambition to diagnose more difficult repairs"
To put a long story short, I don't have faith in the technicians at this dealership nor their management to escalate issues as required at actually resolve issues. If you have anything other than easy known fixes, this is not the dealer to go to since they will not put in any effort to actually run a proper diagnostics to actually get to the bottom of the problem, at least now when under warranty. This might be a different story when performing repairs outside of warranty since they can charge all their diagnostic hours to the customer. I can make this statement because I have an issue with my vehicle that many other dealerships in Canada and the USA are working hard to fix under warranty for other customers, but Go Kia is one of the dealers that just calls the issue "normal" when they are well aware of the problem and have acknowledged that it exists. I don't know why other dealers will work so hard and go the extra mile for their customers to fix issues like these, but Go Kia South will not. If I had any form of resolution, I would be writing a five star review right now, it just really sucks buying a poor quality new car with a 5 year warranty, and you can't get problems fixed, making the warranty feel rather useless. I wouldn't be paying monthly for a used car, just saying.
"Fair deals with good people"
Fair pricing, wonderful staff in all departments. Megan in sales was delightful and more than accommodating when addressing any and all of my concerns. Financing department was very informative and well prepared. Service department is well organized and knowledgeable.
"Service with a smile"
I brought my concerns to Kris the service manager and he always handles them in a professional and timely manner - I will be back :) I highly recommend this dealership