Kim Wolfram | Page 97

We recently had the opportunity to consider purchasing two vehicles. We visited Klaben first, surrounding our very positive experience in purchasing our previous vehicle, and also the professional ma two vehicles. We visited Klaben first, surrounding our very positive experience in purchasing our previous vehicle, and also the professional manner in which we had received service since then. We worked with Glenn Griffith, and would like to commend him for all of his efforts. We began with a number of email and telephone exchanges, and Mr. Griffith was responsive, helpful, courteous throughout, answered all of our questions, and allowed the transaction to move at our preferred pace. Mr. Griffith was ultimately able to secure a car we wanted from another dealership, and maintained what we thought was a fair deal even with this complication. The other car we purchased was from Klaben inventory. All aspects of the purchases were positive and professional. Mr. Griffith did not make any promises he did not keep, and did not pressure us to move faster or force decisions beyond our plans. He was knowledgeable about the vehicles, the options available, and the transaction itself. At the time of vehicle transfer, he was organized, and had pre-prepared the new vehicles and paperwork to the extent possible, so that our time at the dealership was modest. Overall, we were very satisfied with our Klaben experience, and with Mr. Griffith's work in particular. We will recommend Klaben, and Mr. Griffith, to our friends in the future. Thank you. More

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Kim has always treated me more like family than just a customer. I am confident the work was done right and on time every time I have had my Lincoln serviced at Klaben. Kim goes over everthing that I need customer. I am confident the work was done right and on time every time I have had my Lincoln serviced at Klaben. Kim goes over everthing that I need to know both before and after the work is done. My car is always cleaned and the waiting area is very user friendly. More

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I have been bringing my Lincolns here for many years now and wouldn't even think of going somewhere else. Kim Wolfram is the best service advisor to work with and will take exceptional care of you! and wouldn't even think of going somewhere else. Kim Wolfram is the best service advisor to work with and will take exceptional care of you! More

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The best service experience I have ever had. Danny and Kim went way above and beyond to help me get my car fixed. Thank you Kim went way above and beyond to help me get my car fixed. Thank you More

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Check engine light came on in our RV. Klaben Ford scheduled us on short notice and took care of the problem. Excellent service with updates throughout the process. scheduled us on short notice and took care of the problem. Excellent service with updates throughout the process. More

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I travel over 25 miles to have my Ford truck serviced at Klaben Ford because of Kim Wolfram, Service Advisor. After many years of taking my vehicles to Kim, and when Clarke Ford in Hudson shut down, there Klaben Ford because of Kim Wolfram, Service Advisor. After many years of taking my vehicles to Kim, and when Clarke Ford in Hudson shut down, there was no question in my mind that I would follow her because of the trust I have in her ability to take good care of my automotive needs. Kim's knowledge regarding vehicles is unsurpassed, and I always have a stress-free experience. She is a pleasure to do business with. Klaben Ford is lucky to have her, and so am I. More

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I have been a customer at Klaben for several years. Kim has always set up my appt. in a timely fashion and treated me with kindness and respect! Excellent service- excellent dealership has always set up my appt. in a timely fashion and treated me with kindness and respect! Excellent service- excellent dealership More

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I came to the dealership as I was hearing a horrible grinding sound in the rear of my car. Once they took a look at it, they found out that the work that I had done at another business was done horribly grinding sound in the rear of my car. Once they took a look at it, they found out that the work that I had done at another business was done horribly wrong causing me to need to replace more parts than I originally anticipated. Kim was great at keeping me calm, informed, and provided me with all of my options making sure that I knew firsthand what was going on and that I was happy. I really appreciate her efforts, Klaben's outstanding service and their willingness to make the customer happy and satisfied. I was able to leave with my car working at peak performance and didn't have to overextend myself financially. Thank you so much and I am forever grateful for your kindness! More

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Kim, my customer service rep, is fantastic to work with. Kim, my customer service rep, is fantastic to work with. She is very professional and very attentive to any concerns that I have. Even though it is Kim, my customer service rep, is fantastic to work with. She is very professional and very attentive to any concerns that I have. Even though it is more expensive to have my vehicle serviced at Klaben, I bring it there because I trust her honesty and integrity. I never feel that she is trying to sell me unneeded services. She is strictly concerned with looking out for my best interest and safety. I CAN'T RECOMMEND HER ENOUGH!!! As long as she is there, I will always have my vehicle serviced there. More

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Kim Wolfram is one of the best Service Advisors I have had the pleasure of dealing with. She goes beyond her job to take care of her customers. had the pleasure of dealing with. She goes beyond her job to take care of her customers. More

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