Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
766 Reviews
4.9

766 Reviews

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766 Reviews of Kevin Rafeek

April 03, 2026

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Employee Rating

Superior service always and courteous and respectful staff. Easy to make appointments and very interactive. More

by Donneldaniels25
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 03, 2026

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Employee Rating

The service team was amazing. Kevin was vey pleasant and friendly. I was in and out within 30 minutes. More

by Joyce_68
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Apr 03, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 02, 2026

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Employee Rating

Kevin is great. He always helps me when I have a problem with my car. More

by C. H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Apr 02, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 01, 2026

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The service I received was above customer service just excellent performance and outstanding customer care , workmanship was a job well done More

by simbrown51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 01, 2026

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Employee Rating

Thankful for Acura and their A+ customer services all the way around. Thanks Kevin for superior service and getting my service complete in reasonable amount of time. More

by gabriellmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 29, 2026

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Employee Rating

As always, fantastic. I absolutely love the staff, they have always been great and genuinely care. Fast and efficient as well. The familiarity makes it feel like home in a More

by sydney.pawsey
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Apr 02, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 29, 2026

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Employee Rating

Good They did a great job with my fuel pump replacement Faster than expected Great More

by rcj614
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 27, 2026

Dealership Rating
Employee Rating

Replacement Tire matched what was on the car. Extremely overpriced but it is what is. Getting tires from a dealership is like buying toilet paper from a convenience store. You need it badly but y More

by krudd004
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 27, 2026

Southern Acura Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 26, 2026

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Employee Rating

Fast reliable and amazing customer service. My appointment was to 845 I didn't have to wait long to be seen my wait for time for my car to be serviced didn't take two hours like some other plac More

by Ali roe
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 27, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 25, 2026

Dealership Rating
Employee Rating

The dealership is always clean and they treat you as a family They leasing They help you with your problems They are professional More

by enith27
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 27, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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