Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
586 Reviews
4.9

586 Reviews

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586 Reviews of Kevin Rafeek

October 12, 2025

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Employee Rating

Excellent customer service. The work seemed fine, but how do I know. Car runs great. Cost of service seems a little high but what isn't. All in all I like the service I received More

by benderkgb
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 12, 2025

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Quick and easy The service was completed in a quick and timely manner. Good customer service More

by joshhurr
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 12, 2025

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I do not like how they do not honor the perks that customers had with the previous company. More

by Tifany.davis80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 12, 2025

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Kevin was informative and knowledgeable. Didn't mix words, was honest and a precise. An asset for the dealership for sure! More

by jeffwoodtt
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Service Time
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Recommend Dealer
Yes

October 11, 2025

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Employee Rating

I’ve been taking my Acura’s here since 2009 and love everyone I’ve encountered! Great service, helpful and friendly people!! More

by jtlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

October 11, 2025

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Employee Rating

The dealership is very customer oriented, they are friendly, knowledgeable, and fast. Quality of the work is excellent. More

by REYES.ORTEGA61
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 10, 2025

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Employee Rating

Kevin was very helpful and customer friendly I appreciate his help for my service I strongly recommend this service center Technician was very knowledgeable More

by Sunil
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

Oct 10, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 10, 2025

Dealership Rating
Employee Rating

It is a great experience. Friendly staff. They show you what's wrong. Great waiting room More

by tdluvs
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 10, 2025

Dealership Rating
Employee Rating

Excellent service. The staff is professional, knowledgeable and personable. They know how to take care of the customer. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

Oct 10, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 10, 2025

Dealership Rating
Employee Rating

I live in FL but have my car serviced here because of the great service provided by Kevin and the team. He is friendly, knowledgeable, and trustworthy. I would recommend this service department to anyone. More

by lgstopski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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