Kevin Ford | Page 3

Overwhelming lack of professional courteous for the customer My experience with this company has be horrible, the level of professional courteous for the customer is the worst I’ve ever experience. I brought my My experience with this company has be horrible, the level of professional courteous for the customer is the worst I’ve ever experience. I brought my car in for diagnostic service on Wednesday, June 29th at 7:00am, I called the service tech Kevin Ford at 2:00pm and my car had not been touched. I inquired with Kevin why was I advised that I had and appointment at 7:00am for my car to not be even looked at by 2:00pm. Kevin stated that the tech was unable to get to it, he then stated I now have a tech available I will give you a call back. Kevin did call me back within a couple of hours to advise me that the issues my car was having stemmed from the repairs done from an accident that were not completed or completed incorrectly. Kevin advised me to take it back to the auto body that completed the repairs, I picked up my car that evening returning it to Columbia Auto Body. Columbia Auto Body worked on my car and could not find how their repair or lack thereof was causing the issues with my car, the adjustor from my accident was contacted and requested a full diagnostic be completed by Ford technician. Columbia Auto Body brought my car back to Apple Ford the morning of Friday, July 1st, I was to the understanding that because this was a holiday weekend that my car would probably not get looked at until the beginning of the following week. I went and obtained a rental car for a week in which is out of my pocket until diagnostic results determines the issues are related to the accident, my insurance company or Columbia Auto Body will not cover the cost. I got the rental foreseeing the issues to be found and my car repair would only take a week. Myself, the insurance adjustor, and the manager of Columbia Auto Body have continuously contact the service department and was told repeatedly that my car was a complicated issues and the tech was still working on my car. Wednesday, July 6th I left Kevin Ford a message to return my call with no call back, I called again Thursday, July 7th spoke with Kevin and he advised me that my car HAD NOT BEEN TOUCHED by the tech because he had been working on another car. Thursday, July 8th the insurance adjustor, and the manager of Columbia Auto Body was advised that my car would get worked on that evening or first in the morning of Friday, July 8th. It is now Friday, July 8th and my car still has not been touched by a tech, I spoke with the service manager Curtis Ford who gave me an entire different story from what we had been advised all week, he also advised me that the tech MIGHT be able to get to my car today but if not MAYBE Monday!!!!!! My issues with this entire situation is once again the overwhelming lack of professional courteous for the customer, simple honest communication could had alleviated all of this. If I had been advised accurately that my car was not being worked on I would have taken my car to another Ford Service dealership, because of the extreme dishonest communication I will now have to go into another week paying out of pocket for a rental costing me $336 plus the holding of an additional $200. I will never bring my car to Apple Ford ever again, I will be sure to utilize verbal and social media to make everyone aware of the horrible business practices. More

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An Asset to the Ford Motor Company Brought my 2015 Mustang GT for transmission issue. After making an appointment with Kevin from the service team, who was really nice and helpful, they Brought my 2015 Mustang GT for transmission issue. After making an appointment with Kevin from the service team, who was really nice and helpful, they started the process of figuring out what's wrong with my transmission. A week in, and after a master technician (Devin) looked at my car, he tried to figure out what's wrong with it. He offered to contact me personally and let me know the whole process from start to finish to bring my car back to street-ready. He made sure that I would be a top priority in the most professional way I've seen. He brought me back on the road as fast as he could. I'm really happy to know that there's such a great dealership with such a good reputation in my area. Thanks! More

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