Kevin Chan
Kevin Chan at Herb Chambers Lexus of Hingham
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Kevin Chan

Service Advisor

Herb Chambers Lexus of Hingham

141 Derby St
Hingham, MA 02043

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4.9
295 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

Cantonese Cantonese

English English

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4.9

295 Reviews

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295 Reviews of Kevin Chan

May 14, 2024

Dealership Rating
Employee Rating

My overall experience with Herb Chambers Lexus of Hingham was exceptional. My sale representative, Sammy, took the time to listen to my needs. He was personal and knowledgeable. He was able to compare the di More

by Chingman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcus Karam, Evison Tili , Sammy

May 14, 2024

Herb Chambers Lexus of Hingham responded

Chingman, we're delighted to know that Sammy, Kevin, and the rest of our team at Herb Chambers Lexus of Hingham provided you with an exceptional experience. We aim for every customer to feel confident in their purchase! Thanks for choosing us and enjoy your new vehicle!

May 11, 2024

Dealership Rating
Employee Rating

Excellent service for urgent problem. Kevin was very efficient, and clearly communicated with me the status of my vehicle. Whole process went went very smoothly. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cosette

May 13, 2024

Herb Chambers Lexus of Hingham responded

Susan, we're glad to know Kevin and our team at Herb Chambers Lexus of Hingham were able to assist with your urgent issue efficiently. Thanks for the positive feedback!

May 06, 2024

Dealership Rating
Employee Rating

This dealership is five star service! This is my second Lexus and one of the reasons is the service I get at Herb Chambers Lexus of Hingham. More

by Norma L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Herb Chambers Lexus of Hingham responded

Norma, we're so glad to know you've had consistent five-star experiences with us at Herb Chambers Lexus of Hingham. Thank you for your loyalty and here's to many more miles in your new Lexus!

May 03, 2024

Dealership Rating
Employee Rating

Went in for routine maintenance. Nothing special but I did mention 2 things I was hoping that could be addressed and Kevin Chan went above and beyond to make sure Ibith concerns were More

by LMarsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Dinger

May 05, 2024

Herb Chambers Lexus of Hingham responded

LMarsh, we're glad to know Kevin was able to address your concerns during your routine maintenance visit at Herb Chambers Lexus of Hingham. Thanks for the positive feedback!

April 23, 2024

Dealership Rating
Employee Rating

Service Department at Herb Chambers Hingham has always been 5 star in my experience there, especially Tom McCafferty Highly recommend More

by Hbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty

Apr 24, 2024

Herb Chambers Lexus of Hingham responded

Thank you for recommending Herb Chambers Lexus of Hingham and sharing your appreciation for Tom! Until next time!

April 22, 2024

Dealership Rating
Employee Rating

The service levels are excellent! I use the valet service , it is a pleasant experience. My service manager Kevin is on point, explains everything clearly. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Duddy

Apr 22, 2024

Herb Chambers Lexus of Hingham responded

Cynthia, we're delighted to know that you've had excellent experiences with our valet service and Kevin at Herb Chambers Lexus of Hingham. We appreciate your feedback!

April 18, 2024

Dealership Rating
Employee Rating

Always on time and send us a video with the car repair progress Kevin also call with updates excellent customer service. More

by Minerva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty

Apr 18, 2024

Herb Chambers Lexus of Hingham responded

Minerva, we're elated to know you appreciated the timely updates and video progress reports from Kevin and our team at Herb Chambers Lexus of Hingham! Thanks for recognizing our efforts in providing excellent customer service!

April 17, 2024

Dealership Rating
Employee Rating

The service reps are always Courteous professional timely informative befor during and after the service More

by tierhar124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Herb Chambers Lexus of Hingham responded

We're glad to know our service team at Herb Chambers Lexus of Hingham provided you with timely and informative updates throughout your visit. Thanks for the positive feedback!

April 16, 2024

Dealership Rating
Employee Rating

The service was excellent, staff was professional and I will recommend friends and family., and the place is great and clean More

by leniedelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Herb Chambers Lexus of Hingham responded

We appreciate your kind words about our team and facility at Herb Chambers Lexus of Hingham! It's great to know you'd recommend us. We look forward to welcoming your friends and family in the future!

April 15, 2024

Dealership Rating
Employee Rating

Always a pleasure to to business with herb chambers of hingham, I’m a happy customer More

by Kapayne123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Herb Chambers Lexus of Hingham responded

Thank you for reviewing Herb Chambers Lexus of Hingham! We truly appreciate your business. Take care!

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