Keon Tobin

Keon was helpful and knowledgeable explaing the work that was done on my X5. I would recommend Catonsville BMW to anyone who want to purchase BMW. was done on my X5. I would recommend Catonsville BMW to anyone who want to purchase BMW. More

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Brittany Hill was absolutely amazing throughout my entire car-buying experience at MileOne BMW. She was attentive, knowledgeable, and made sure I felt completely comfortable with every step of the process. B car-buying experience at MileOne BMW. She was attentive, knowledgeable, and made sure I felt completely comfortable with every step of the process. Brittany truly listened to what I was looking for and went above and beyond to help me find the perfect vehicle. Her professionalism and genuine care made a real difference. I highly recommend Brittany if you want a seamless and personalized car-buying experience! More

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Keon Tobin is my service advisor. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. If there are any issues he notifies me in advance. BMW of Catonsville also provides a family like atmosphere whenever I visit. More

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I have been very happy with the service at this dealership and especially pleased with the patient, courteous and helpful service of Keon Tobin. dealership and especially pleased with the patient, courteous and helpful service of Keon Tobin. More

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Keon Tobin is the best and communicates so clearly about your car. I would never go anywhere elses your car. I would never go anywhere elses More

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Subject: Formal Complaint Regarding Customer Service Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encount Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encountered at your location. My appointment was scheduled for 9:00 am, and although I was 10 minutes late due to traffic, I waited for almost 5 hours in the waiting area before anyone addressed me. My vehicle was not taken in for service until 11:15 am, and I was presented with a video detailing extensive work that supposedly needed to be done, when I only requested an oil change and front left signal light replacement. After waiting for hours, my car was finally ready at 12:40 pm, but was not handed to me until 1:20 pm. It was during this time that I realized my wallet had been left in the waiting area. I received alerts about my credit card being used at a tobacco shop, which led me to believe I had misplaced my wallet. It was only at 6:08 pm that BMW contacted me to inform me that my wallet was at their location. More

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Keon always listens to my concerns and offers solutions and suggestions when needed. Thank you and suggestions when needed. Thank you More

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keon is amazing extremely knowledgeable and compassionate thank you my car is riding so smooth bluetooth so so compassionate thank you my car is riding so smooth bluetooth so so More

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Great customer service and exceptional communication. Keon made me a client for life, thank you! Keon made me a client for life, thank you! More

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My service advisor Keon Tobin is absolutely amazing. I drive an hour just to get my vehicle serviced. I drive an hour just to get my vehicle serviced. More

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