Kenneth Lucas | Page 32

Ken is the best! He is attentive, quick to respond and goes over and above to meet the customer's highest expectations. I had a small issue come up after the sale and Ken and his dealership went out of t goes over and above to meet the customer's highest expectations. I had a small issue come up after the sale and Ken and his dealership went out of their way to make everything right. I would highly recommend and Mercedes Benz of Bonita Springs. More

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Flawless experience, professional, Ken listened to my needs and worked on negotiations to make the deal happen so both side were happy. Totally recommend Ken and the Team at MB Bonita Springs. needs and worked on negotiations to make the deal happen so both side were happy. Totally recommend Ken and the Team at MB Bonita Springs. More

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Our sales representative Ken Lucas had a nice style in helping us make the right choice. He was extremely considerate in helping us navigate through the purchase. He was a pleasure to deal with! The deale helping us make the right choice. He was extremely considerate in helping us navigate through the purchase. He was a pleasure to deal with! The dealership was most impressive as well. After visiting other dealerships, MB of Bonita Sprrings was definitely the best. More

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Place was beautiful people were friendly very friendly had my dog with as I’m trying to train her had my daughter wait outside with it but they were happy to have her come in everyone was so nice had my dog with as I’m trying to train her had my daughter wait outside with it but they were happy to have her come in everyone was so nice More

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I want to extend a great appreciation of Thanks to Graeme Morpeth, Parts Manager at the Mercedes-Benz of Bonita Springs. He took on my challenging request of seeing that my new 2021 GLA 250 AMG would be equ Morpeth, Parts Manager at the Mercedes-Benz of Bonita Springs. He took on my challenging request of seeing that my new 2021 GLA 250 AMG would be equipped with running boards, even before running boards were on the new model's production line. Being short statue, this was essential for my satisfaction of the vehicle. Not only am I satisfied, I love it. This is my first experience in purchasing a Mercedes Benz and I think this is the coolest most stylish vehicle I have ever owned. Graeme, You, Zyra and the rest of your team saw to it that I got taken care of. I will use my platform to express my appreciation and for that I say - Thank You More

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Excellent experience! Ken is knowledgeable and Andrew in the finance department was excellent to work with as well. Will buy from this dealer again and again! the finance department was excellent to work with as well. Will buy from this dealer again and again! More

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I have purchased over 30 vehicles during my lifetime. However, this is the first time I have ever made a long distance purchase. My original plan was to fly to the dealership, inspect and test drive th However, this is the first time I have ever made a long distance purchase. My original plan was to fly to the dealership, inspect and test drive the vehicle, finalize the contract, pay and drive my baby home. However, Hurricanes and COVID negated that plan.... .So for the first time in my life and with great trepidation, I bought my car sight unseen - relying exclusively on my Sales Representative's assurances. Needless to say, I incurred criticism from the gambit of family, colleagues and friends. Inexplicably, I trusted my Sales Representative, signed the contract, put my check in the dealership-provided express envelope and mailed the packet. My vehicle arrived at my home four days later in pristine condition. From now on, my family and I will be purchasing all of our future vehicles from Ken Lucas and from Mercedes-Benz of Bonita Springs. Ken's integrity is impeccable and the Dealership's Customer Service is stellar More

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Ken could teach a master class for sales and client service. He listened and understood what I was looking for to replace my GLK. His follow up emails/texts and calls to me were professional, timely service. He listened and understood what I was looking for to replace my GLK. His follow up emails/texts and calls to me were professional, timely and courteous. While he was fully scheduled when I could come in he made time to greet me and show me the car I bought. His teammate Anthony, who is also excellent, finished my deal. I received a personal call early the next day to allow me to offer feedback. The best customer service I’ve ever received! More

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The whole experience was excellent. I stopped going to Mercedes of Naples because their sales dept. is terrible! Bought my wife a E 450 wagon in June from Mercedes of Ft. Meyers instead of Mercedes of Na Mercedes of Naples because their sales dept. is terrible! Bought my wife a E 450 wagon in June from Mercedes of Ft. Meyers instead of Mercedes of Naples. Both dealers were great to deal with. May I state that Naples service is great. but your sales staff beats them hands down. Keep up the good work. You staff truly put the customer first!! More

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Ken was wonderful to work with. He was patient while I decided - and once I did he worked quickly and professionally to help me get my car. The entire dealership experience was enjoyable - Armando in Fina decided - and once I did he worked quickly and professionally to help me get my car. The entire dealership experience was enjoyable - Armando in Finance and the two gentlemen who helped me setup the tech. Thanks All! More

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