Ken Dunaway | Page 18

They are very professional, they treat you like you’re at VIP from the way they greet you to giving you the loaner car. Most important they keep in touch with you as their repair in your car Great job! VIP from the way they greet you to giving you the loaner car. Most important they keep in touch with you as their repair in your car Great job! More

by LEDBROKER Verified Customer Verified Customer

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Always a great experience at Autohaus. Eddie is terrific. I live 5 minutes from Knauz and 1/2 hour from Autohaus but will only service at Autohaus based on past experiences with both deal Eddie is terrific. I live 5 minutes from Knauz and 1/2 hour from Autohaus but will only service at Autohaus based on past experiences with both dealers. More

by Jbwz Verified Customer Verified Customer

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always have a great experience as a customer! the staff and everybody treat you like family.my service advisor Tom takes great care of m e and gets the job done with a smile. staff is polite, we the staff and everybody treat you like family.my service advisor Tom takes great care of m e and gets the job done with a smile. staff is polite, well versed and highly professional! More

by AZENEZ Verified Customer Verified Customer

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I never write a negative review. But my terrible experience with this facility today changed my mind. I spent over $2800 on my car service at this facility just week ago. They gave m But my terrible experience with this facility today changed my mind. I spent over $2800 on my car service at this facility just week ago. They gave me a loaner which was nice. My car is a Mercedes SLK300. However, I found out they damaged my power button on passenger seat after they finished service and I drove my car back home because the passenger seat was moved. It was in front position before, but now it was all the way back. Obviously, during the car service, their people seated on my passenger seat and broken the power button. I went to their facility and showed them the damage today. But they didn’t admit their people damaged it. I requested them to look at their security camera and video so that they can see if their people damaged it or not. But they refused. In the end, they gave me a quote. They damaged my car but I have to pay for it. It is a joke! More

by JULIEXU123 Verified Customer Verified Customer

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Checking in my vehicle for service was very speedy and they got me a loaner right away. When I came back to pick up my car it was also very fast and easy. They go out of their way to make sure you have they got me a loaner right away. When I came back to pick up my car it was also very fast and easy. They go out of their way to make sure you have great customer service. More

by MSCONSULT Verified Customer Verified Customer

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My experience with this service group has always been good however I did have some problems getting calls returned from the service advisors. Since I've been working with Ken Dunaway my calls and questio good however I did have some problems getting calls returned from the service advisors. Since I've been working with Ken Dunaway my calls and questions are answered right away. Communication is great, appointment times are very prompt and turn around of my car has not caused any problem. They try very hard to provide a loaner appropriate to my needs. I live in Chicago but do business with Autohaus because they provide excellent customer care. Personally it's my experiance compared to my other luxury cars that my Mercedes is NOT as reliable and repairs are very costly. This group respects the amount you are spending and shows it. More

by JACKTUSK Verified Customer Verified Customer

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The team at Autohaus are so friendly and they know their cars. They always are positive and helpful and they treat you like family- and the industry is not known for honesty but the team at Autohaus are hon cars. They always are positive and helpful and they treat you like family- and the industry is not known for honesty but the team at Autohaus are honest and they have your back. Highly recommend More

by daphne Verified Customer Verified Customer

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Very friendly and made a scheduled visit extremely easy. I look forward to working with him on future visits. I look forward to working with him on future visits. More

by BARRY33 Verified Customer Verified Customer

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I have been buying cars from Autohaus for over 12 years and I have never had a bad experience… They are always accommodating and eager to please. and I have never had a bad experience… They are always accommodating and eager to please. More

by ANNIEGOOD41 Verified Customer Verified Customer

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This dealership is inclusive from the moment you pull into the driveway. For the five years that I have been coming here, they have treated us like family. Even when additional services are warranted, I into the driveway. For the five years that I have been coming here, they have treated us like family. Even when additional services are warranted, I am advised of them in a courteous manner that I can easily understand. They always ask for my approval before proceeding with the work. I appreciate everyone including the technicians, and the guys that wash my car. So approachable. So happy that Ken and Cindi have been promoted. So well deserved.. More

by ELAYNE57 Verified Customer Verified Customer

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