Kelvin Toma | Page 4

Exceptional Customer Service / Very Welcoming Atmosphere My family has purchased GM/Ford vehicles for the last 25+ years. In my opinion the quality and dependability just didn't meet our expectations anymore My family has purchased GM/Ford vehicles for the last 25+ years. In my opinion the quality and dependability just didn't meet our expectations anymore. We decided to give Toyota an opportunity in the year 2020. From the initial phone conversation (around 9:30 AM) I was impressed. They listened to all of my requests and I felt very welcomed. After a few phone conversations with Melisa Altan throughout the day we were able to reach a deal. The vehicle was prepped beautifully and paperwork was signed around 7:30 PM (same day.) I highly recommend this dealership and selecting Melisa Altan as your sales associate. She was extremely professional and courteous. More

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JC was outstanding. This was my 17 year old’s first purchase and he was the perfect person to help her make the choice! He was honest, thoughtful, and knowledgeable. purchase and he was the perfect person to help her make the choice! He was honest, thoughtful, and knowledgeable. More

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EXCELLENT TEAM AT TOYOTA! JC was patient and very informative! He gave me the best car at my price range! I would 100% recommend him to other buyers ESPECIALLY first time buyers! Kristen was on their informative! He gave me the best car at my price range! I would 100% recommend him to other buyers ESPECIALLY first time buyers! Kristen was on their online team and she did a wonderful job of sending me GREAT choices of cars in my price range. She has great customer service skills and she's personable. SHE'S AMAZING and I wouldn't have gone up there without her encouragement! GIVE HER A RAISE TOYOTA! Kelvin did my financing and explained everything VERY well! He also paired me with great warranties and customized my plan to fit my needs perfectly! MaryAnn is in the service department, she was friendly and very knowledgeable about Toyota vehicles. GO THERE AND SEE JC YOU WILL NOT REGRET IT! I will be using this team for my future purchases thank you!!! Sincerely, Very Satisfied Customer - Nicole More

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Made Car Buying an absolutely wonderful experience. Prompt, professional and courteous. Answered all my questions plus some I didn’t even think to ask. Our family will definitely be continued custom Prompt, professional and courteous. Answered all my questions plus some I didn’t even think to ask. Our family will definitely be continued customers. More

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My wife and I recently purchased a Toyota from Melisa Altan of Suburban Toytota in Troy. We were very pleased with the selection process, help that Ms. Altan provided in selecting the right vehicle/opti Altan of Suburban Toytota in Troy. We were very pleased with the selection process, help that Ms. Altan provided in selecting the right vehicle/options for our family, and the knowledge and helpfulness she showed. I was able to borrow the vehicle for my family to see and Ms. Altan spent as much time as I needed answering several vehicle history question sand making sure it was clean and that I understood the many features when it was delivered - even cleaning several smudges on the outside herself! I am appreciative of the patience that the Finance Manager Kelvin T. also showed as we studied several warranty options. Thank you to Logen R. and his team for a thoughtful and thorough experience. More

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Quick and easy. Almost everything was ready when I got Quick and easy. Almost everything was ready when I got there. Im excited about being a Toyota customer. Thanks for everything And there were Quick and easy. Almost everything was ready when I got there. Im excited about being a Toyota customer. Thanks for everything And there were cookies! More

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JC was absolutely awesome. A super great guy to work with when it came to personality. He was willing to help us, and try to make it work BUT NEVER pushy, which we obviously appreciated. Overall, the sto when it came to personality. He was willing to help us, and try to make it work BUT NEVER pushy, which we obviously appreciated. Overall, the store was super clean, and everyone we talked to was friendly. We have plans to come back! And will 100% be calling JC in particular! More

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I was internet shopping when I found the car I liked. It was a fast response to my e-inquiry (minutes) and Chris provided all the details. I went in to test drive Great experience with all that worked with was a fast response to my e-inquiry (minutes) and Chris provided all the details. I went in to test drive Great experience with all that worked with me. Swift transaction and got all my answers during the purchase process. Professional and friendly, I would recommend. More

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Chris Yarbrough was very professional assisting me with a used car purchase. Suburban Toyota was able to shop around and get me a lower finance rate than my bank offered. Was a pleasant car buying experience used car purchase. Suburban Toyota was able to shop around and get me a lower finance rate than my bank offered. Was a pleasant car buying experience! More

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Service was friendly and accommodating at Suburban Toyota. George was a great representative of the business. He was knowledgeable and kind. There were plenty of vehicles in stock to compare. Overall Toyota. George was a great representative of the business. He was knowledgeable and kind. There were plenty of vehicles in stock to compare. Overall it was a great experience buying a car at Suburban Toyota. More

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