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Kelia House
Kelia House at Volkswagen of Downtown Chicago

Kelia House

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
86 Reviews

Industry Experience

3 yrs, 1 mo

4.6

86 Reviews

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86 Reviews of Kelia House

September 02, 2025

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Employee Rating

I was told 2 hours. I had to wait nearly 3 hours. I was not happy. More

by ALBAILEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Alonzo Bass

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Sep 05, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

September 01, 2025

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Great service team. Alonzo is one of the best. Amazing location and great customer service. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Alonzo Bass

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Sep 01, 2025

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

August 30, 2025

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I’m not sure about the dealership but the fact that they employ such a jerk says something More

by Amazingspecimenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Alonzo Bass

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Sep 04, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 26, 2025

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It's a nice newer facility. The staff was nice and offered me an uber which I liked More

by CAMPBELLKAMERON
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Workmanship
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Recommend Dealer
Yes
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Aug 26, 2025

Volkswagen of Downtown Chicago responded

Kameron, we are thrilled to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 23, 2025

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Kelia has been great. Hopefully it’s really really fixed this time and the lights won’t go off again. More

by DREWEVANS2
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Recommend Dealer
Yes
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Aug 23, 2025

Volkswagen of Downtown Chicago responded

Thank you so much, Drew, for your kind words for Keila and for taking the time to leave us this wonderful feedback!

August 22, 2025

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Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only More

by ERNESTGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Fred Borek, Alonzo Bass

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Aug 22, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2025

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Came in for 70,000 service. Recommended have $2000 service I just had in March. List return home, was missing two lug nuts post tire rotation and oil was missing over a qua More

by Jeff in 60613
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 13, 2025

Volkswagen of Downtown Chicago responded

Jeff, at Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 01, 2025

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Employee Rating

Thank you for all you do. Keila is a plus to your organization. She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure wo More

by THELMADAVIS3l
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

August 01, 2025

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Employee Rating

Love the customer service. I was helped quick and the service to my vehicle was done quick. More

by JEERANARDNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Fred Borek, Alonzo Bass, Michael Boos

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Aug 01, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 26, 2025

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Employee Rating

Exceptional service, great staff to deal with. Highly recommend! I will be taking my car there from now on. More

by MY3RDEYEMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

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Jul 26, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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