Keith Sutton | Page 25

Cheryl was awesome to work with. She is very knowledgeable about her job. She made getting our new vehicle very easy! Definitely recommend Cheryl Cooper! knowledgeable about her job. She made getting our new vehicle very easy! Definitely recommend Cheryl Cooper! More

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This is our 6th car purchased over the years and we keep coming back due to no hassle, easy financing, great deals and remarkable service department! coming back due to no hassle, easy financing, great deals and remarkable service department! More

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Doug was polite, professional and personable. We had a minor disagreement on some post-sale items which required the involvement of the used car sales manager and some patience as Doug navigated the prope minor disagreement on some post-sale items which required the involvement of the used car sales manager and some patience as Doug navigated the proper channels, but he held true to our agreement. In the end we were satisfied with the vehicle we purchased and the repairs we agreed on. Nice Pashos, used car sales manager, became involved and wasn’t overly helpful to the resolution of some issues. His focus on bottom-line over solutions provided limited avenues of resolution for both parties. I understand it’s a business, but there were several alternative solutions that weren’t explored due to his stance of “we’re losing $X already because this deal was so good for you and so bad for us”. On a side note, we didn’t challenge the price. We agreed to the advertised price without any negotiation. Venisha Thomas, service department, could not have been any more pleasant to work with. She was upfront, honest, and incredibly understanding of the situation. I cannot say enough good things about her role in resolving the issues we encountered. Keith Sutton, service department, was also incredibly polite and helpful. While I only worked with him in a limited capacity, I’d gladly work with him again should the need arise. Justin Johnson, finance, was helpful, but a bit pushy when we rejected the extended warranty and additionally priced services after the sale. I’m sure up selling is incentivized/encouraged, but I shouldn’t have to explain my reasoning when I decide against an additional option. More

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Jaclyn Allison was very efficient, straightforward, and honest with us as we purchased our telluride. Her service was far superior than the last experience we had with another dealer. We really appreciated honest with us as we purchased our telluride. Her service was far superior than the last experience we had with another dealer. We really appreciated her openness and willingness to find the best options for us and we would definitely recommend her to anyone. More

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Purchase a Kia Soul with Jaclyn Allison and she was great. She was knowledgeable and helpful throughout the process. I enjoy the experience at Jim Butler KIa. great. She was knowledgeable and helpful throughout the process. I enjoy the experience at Jim Butler KIa. More

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Great Experience!! Cheryl Cooper, Justin Johnson and Chris Dixon Worked hard to get us an amazing deal. We walked in to the Kia dealership to get our 2015 Kia Optima ser Cheryl Cooper, Justin Johnson and Chris Dixon Worked hard to get us an amazing deal. We walked in to the Kia dealership to get our 2015 Kia Optima serviced and walked out with a brand new 2020 Kia Optima! everyone we talked to was knowledgeable and made us feel very comfortable and put us at ease. We definitely weren’t expecting to purchase a new car, but we’re so happy that Cheryl asked if we were interested. Thanks again to Justin and Chris for doing such an amazing job on the financing end! More

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Sales Rep Cheryl and Donnie in finance were both excellent!! I would highly recommend Jim Butler KIA to anyone looking for a new KIA or just routine maintenance for there KIA vehicle. There service department ha I would highly recommend Jim Butler KIA to anyone looking for a new KIA or just routine maintenance for there KIA vehicle. There service department has excellent customer service and is always very friendly. Keith the service manager is excellent along with Venisha. My sales rep was Cheryl and she was very knowledgeable. She never once slowed down and had awesome customer service. Donnie the finance guy was able to close my deal without having to put money down, when the finance company wanted it. He was awesome as well. I'm very satisfied with my experience with Jim Butler KIA and all of its employees. More

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Great customer service Cheryl made car shopping easy! She knew so much about the vehicle I wanted to purchase and could explain all of the features on the model I chose. She Cheryl made car shopping easy! She knew so much about the vehicle I wanted to purchase and could explain all of the features on the model I chose. She also was able to get me a great deal and was so straightforward! Justin in financing was incredibly laid back and made the paperwork portion of my sale fly by! I walked away a happy customer today! More

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Meet all our expectations! The entire purchasing process was a breeze! Made an appointment and our appointment was right on time- check. Easy test drive- check. Had the exact c The entire purchasing process was a breeze! Made an appointment and our appointment was right on time- check. Easy test drive- check. Had the exact car I wanted- check. Paper work was easy to understand and was timely- check. Car is awesome- check. Happy customer- check! Our sales person Jaclyn Allison was an rockstar! More

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I bought a new vehicle and it was so easy. Financing went quick and the sale was easy. Thank you for making it fast and easy. quick and the sale was easy. Thank you for making it fast and easy. More

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