Kaua Pouha
Kaua Pouha at Orem Toyota

Kaua Pouha

Service Advisor

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.6
259 Reviews
4.6

259 Reviews

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259 Reviews of Kaua Pouha

June 07, 2025

Dealership Rating
Employee Rating

Mostly efficient. Attendants not always attentive. The glass guy saw me first and talked to me. I sat the four 20 minutes and had to get someone's attention. They didn More

by trumpettess1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Bailey

June 05, 2025

Dealership Rating
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My issue was resolved in a timely fashion. I have confidence in the technicians and mechanics. This is a friendly, professional place. I was charge a fair price for the service that was provid More

by jblan54
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 03, 2025

Dealership Rating
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Service was done in a timely manner. Another service tech--I don't see his photo on this page and I can't remember his name, was very helpful when Kaua was elsewhere. He patiently explai More

by GMB
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 05, 2025

Orem Toyota responded

We appreciate your kind feedback. Our team is committed to providing timely and informative service. Thanks for choosing Orem Toyota.

June 03, 2025

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Employee Rating

I have some questions regarding the diagnosis and test drive. Please give me a call at your convenience. I can be reached at 801-865-9321. More

by rlawler4
Service Price Transparency
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Recommend Dealer
No

May 27, 2025

Dealership Rating
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my car is under warranty 2024 rav4 with 4500 miles and i was denied a free oil change and asked to pay $85 More

by Alex
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Milani Hedquist

Jun 04, 2025

Orem Toyota responded

Hello Alex, Your feedback is important to us here, and we would appreciate the opportunity to speak with you to address your feedback about the level of customer care that you encountered when attempting to redeem a free oil change. Please give us a call at a time that is best for you. Thank you, Customer Relations Manager 801-223-4406

May 27, 2025

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Employee Rating

Todo muy excelente recomiendo este lugar por excelencia así no hables el idioma te atiende muy amable More

by MINOUAP
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orrin Skinner

Jun 05, 2025

Orem Toyota responded

Gracias por su amable recomendación de Orem Toyota. Nos complace saber que se sintió bien atendido.

May 19, 2025

Dealership Rating
Employee Rating

Friendly service and genuinely interested in helping keep my truck well maintained. I dropped a star for the price. The services seem much higher than elsewhere. More

by AATBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milani Hedquist

May 27, 2025

Orem Toyota responded

We appreciate your feedback and are glad to know you experienced friendly service at Orem Toyota. Please feel free to reach out if you'd like to discuss our pricing further.

May 18, 2025

Dealership Rating
Employee Rating

I received great service courteous intake from Kaua Pooh. I will return for other scheduled work. More

by robertleeaverett
Recommend Dealer
Yes
May 27, 2025

Orem Toyota responded

Thank you for choosing Orem Toyota. We appreciate your feedback and look forward to serving you again.

May 10, 2025

Dealership Rating
Employee Rating

I have owned Toyota cars for more than 20 years and have always taken them to the dealer to be serviced. The service I have received at Brent Brown Toyota now Orem Toyota has been excellent. Communication More

by gbaker221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Kitchen , Mo Afu

May 27, 2025

Orem Toyota responded

We're grateful for your continued trust and recommendation. It's great to know our service team keeps you well-informed during your visits. Thank you for sharing your experience at Orem Toyota.

May 10, 2025

Dealership Rating
Employee Rating

They are very kind. They kept me updated. They interacted with my dog. Willing to help me install a dog gate. More

by jennifers_day
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Orem Toyota responded

We appreciate your feedback and are glad to hear about the positive experience you had with us. Orem Toyota is here to help whenever you need assistance, even for guests with wagging tails.

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