Katie Vanostrand
Express Lane Service Advisor
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
18 Reviews
Write a Review18 Reviews of Katie Vanostrand
May 07, 2024
I went in to get an oil change and a state inspection. The employees were professional and the work performed was great. The employees were professional and the work performed was great. More
Other Employees Tagged: Kevin Lovell, Shannon Thomas, Tina Dickenson, Haley More, James Regan
May 04, 2024
The service department is horrible. First I called never got a return phone call. Then I went in to schedule my recall oil change and state inspection. He said the product would be in i First I called never got a return phone call. Then I went in to schedule my recall oil change and state inspection. He said the product would be in in a week, but would not schedule an appointment. Two weeks later called. A girl said she would look into it and get back to me. Now it’s been 3 1/2 weeks no response. Left another message. No response. Plan on going in next week to try to schedule an appointment. We will see. Looking for another dealership . More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
April 19, 2024
Quick and easy , love this dealership! Income for an oil change when it’s time and my state inspection and it’s free if you purchased a car from there Income for an oil change when it’s time and my state inspection and it’s free if you purchased a car from there More
April 15, 2024
First I just fill this out and it turned right back around asked me again like I said before before it was a very pleasant experience associate dealt with me step by step anything that went wrong very around asked me again like I said before before it was a very pleasant experience associate dealt with me step by step anything that went wrong very nice experience More
Other Employees Tagged: Sam Vanderslice
April 02, 2024
If we are talking about the oil change it was an excellent experience. If we are speaking of the warranty repair that's where I am disappointed. The quickness with which the repair was was done was excellent experience. If we are speaking of the warranty repair that's where I am disappointed. The quickness with which the repair was was done was excellent. The fact that my vehicle was presented to me with all kinds of warning and caution lights on was totally unacceptable and in my opinion unprofessional on the service departments part More
Other Employees Tagged: Katie Vanostrand