Katie Vanostrand
Katie Vanostrand at Southern Dodge Chrysler Jeep Ram FIAT
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Katie Vanostrand

Express Lane Service Advisor

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Katie Vanostrand

May 07, 2024

Dealership Rating
Employee Rating

I went in to get an oil change and a state inspection. The employees were professional and the work performed was great. More

by Kel
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 05, 2024

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I hadn't to take the vehicle somewhere else to get it fix didn't take my warranty More

by WALLACELIFE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 08, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 04, 2024

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The service department is horrible. First I called never got a return phone call. Then I went in to schedule my recall oil change and state inspection. He said the product would be in i More

by justinchance74
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Recommend Dealer
No
May 08, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Justin. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 03, 2024

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Got me in and out of there in a breeze. Would definitely recommend Katie here More

by ian056
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Recommend Dealer
Yes
May 03, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 30, 2024

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Courteous got me in and out in short time and would recommend Southern to family and friends More

by DCUDA73
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Recommend Dealer
Yes
Apr 30, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 19, 2024

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Quick and easy , love this dealership! Income for an oil change when it’s time and my state inspection and it’s free if you purchased a car from there More

by KI28
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Recommend Dealer
Yes
Apr 24, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 15, 2024

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Fast and professional, I purchased two cars in 30 day. Theses folks are my go to for all of my automotive needs. More

by loganluck
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Workmanship
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Recommend Dealer
Yes
Apr 15, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 15, 2024

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Employee Rating

First I just fill this out and it turned right back around asked me again like I said before before it was a very pleasant experience associate dealt with me step by step anything that went wrong very More

by TOLLEYJD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sam Vanderslice

Apr 15, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 02, 2024

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Employee Rating

If we are talking about the oil change it was an excellent experience. If we are speaking of the warranty repair that's where I am disappointed. The quickness with which the repair was was done was More

by Cat Daddy
Recommend Dealer
No

Other Employees Tagged: Katie Vanostrand

Apr 04, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

"Cat Daddy" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 01, 2024

Dealership Rating
Employee Rating

Great/fast service Great/fast service, greeted and welcomed. Helped ensure my needs were met. Kept me informed throughout my visit More

by RDSETGO
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

Apr 04, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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