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Katie Lyons
Refer Me
317 Reviews
Dealership Experience
14 yrs, 3 mos
Industry Experience
14 yrs, 3 mos
317 Reviews
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317 Reviews of Katie Lyons
April 11, 2018
Very good. I brought my car in for the 20,000 mile check up and was given a loaner car since Rallye would have my car for about four hours. Rallye kept to the ti I brought my car in for the 20,000 mile check up and was given a loaner car since Rallye would have my car for about four hours. Rallye kept to the time schedule and notified me when my car was ready. Rallye was prompt in the original processing of the expected service request as well as the processing for the loaner car. The subsequent return of the loaner and the pick up of my vehicle was also promtly handled. More
by RICHMORGA
Verified Customer
Helpful 
April 05, 2018
repair my clc was handled expertly by KATIE LYONS and the service department.It took 2 days to find the problem but it was found.I am very pleased with all i my clc was handled expertly by KATIE LYONS and the service department.It took 2 days to find the problem but it was found.I am very pleased with all involved More
by murraykaner
April 05, 2018
Service and NYS Inspection I find service very professional & courteous. Your service personnel is very kind & helpful to the customer. I would definitely recommend them to our I find service very professional & courteous. Your service personnel is very kind & helpful to the customer. I would definitely recommend them to our friends and family. More
by RSVPROP
Other Employees Tagged: Vincent Vetere
March 30, 2018
Came to fix malfunctioning command center Service restored command center but disabled serius radio which was working fine when I brought the car in🤔. Mercedes said it was Serius' fault and S Service restored command center but disabled serius radio which was working fine when I brought the car in🤔. Mercedes said it was Serius' fault and Serius claims it's Mercedes' fault. Bottom line - I no longer have use of a feature that I paid Mercedes to install and Serius to provide. More
by HOWARD.SIMMONS
March 30, 2018
An excellent dealership and service center. I have worked with no less than 10-12 dealerships in my time with my employer, 31 years. Rallye by far exceeds all the others by a wide margin. Attent I have worked with no less than 10-12 dealerships in my time with my employer, 31 years. Rallye by far exceeds all the others by a wide margin. Attentive, professional, friendly, and very accommodating. Every person in the dealership from the receptionists in service to the parts and service guys and the fantastic salesman that handles our account are the best people I’ve worked with in respect to an automotive dealership. If you haven’t tried Rallye, you’re going to be very satisfied if and when you do. Sincerely, Gregory Bihary. Fleet manager/Sav-Mor Mechancial. More
by GBIHARY
Other Employees Tagged: David Marsh, Greg Pope, Don Wu, Darwin Warden, Charles Ludemann.
March 24, 2018
Exceptiona service great stuff. Highly 3rd recommended I have been using Rallys for many years and the reason I keep going back is the personal, professional and you in and out quickly. They always keep y I have been using Rallys for many years and the reason I keep going back is the personal, professional and you in and out quickly. They always keep you update on your car progress and provide you with a lonar car. This year unfortunately visited Rallye probably over 10 appointments in this past 10 month's. The problem I am having is nothing to do with them . The positive is they are always taken care of my needs. And that's what matter. I wouid highly recommended them to anyone I know. Uzi More
by UZI
Other Employees Tagged: Vincent Vetere , Keith Brodman, Jeff Friedberg, Noel Rodriguez
March 24, 2018
Service was great Good service as expected by any luxury car dealership would go back and would recommend for service. the service department was courteous and friend Good service as expected by any luxury car dealership would go back and would recommend for service. the service department was courteous and friendly very rompt. More
by AKN23US
March 23, 2018
Mercedes Recall I brought my car in to have the recall problem resolved. The service department did it within an hour and a half, and I was merrily on my way. The s I brought my car in to have the recall problem resolved. The service department did it within an hour and a half, and I was merrily on my way. The service rep to whom I was assigned, Katie Lyons was a pleasure to work with, and I certainly look forward to seeing her for all of my 2017's Convertible car service requirements. My only wish was that the sales department was as excellent! I purchased my car elsewhere because of the unprofessional and indifferent performance which was displayed during our test drive and subsequent pre-purchase experience. If you wish to discuss my experience with the sales department I would gladly speak with Joseph Stanco. More
by WGEEWIZ
March 22, 2018
Great service as always Went in for recommended service; had excellent service from dropping the car to pick up. Katie as always explained the services needed clearly, no pre Went in for recommended service; had excellent service from dropping the car to pick up. Katie as always explained the services needed clearly, no pressure. More
by YOLSL
March 22, 2018
Always happy with service at Rallye :) Rallye team never disappoints. Always offers GREAT service, friendly staff and just a great service experience. Katie Lyons was friendly, knowledg Rallye team never disappoints. Always offers GREAT service, friendly staff and just a great service experience. Katie Lyons was friendly, knowledgeable and professional. Waiting time was less than estimated. Thank you. More
by MPEROS38
