Kassandra Kim | Page 2

Alex kindly walked me through the process with careful consideration of my budget and needs. consideration of my budget and needs. More

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Salesperson was cordial and friendly. Negotiations were typical for a car dealer. I found a couple small things wrong with the used car I was looking at. They said it had been inspected a Negotiations were typical for a car dealer. I found a couple small things wrong with the used car I was looking at. They said it had been inspected and was a certified used car so I wouldn't have any problems but I took it to my mechanic anyway. There was a tail light out and it needed an alignment. I would normally just negotiate a better price for any repairs needed but they wanted me to pay with a cashier's check. Figured since I was leaving the car there and coming back to pick it up later in the week they could do a couple easy repairs. Well after I took delivery of the car I found the alignment had not been fixed as promised. Then the tail light that they fixed quit working and melted. My mechanic looked at it and said they had installed the wrong bulb and that's what caused the tail light to melt. I left 2 messages for Chris in the service dept. about the issues. After a week I haven't received a call back. I texted the Salesperson 5 days ago but still no call back from service. At this point I'm just going to pay my mechanic to do an alignment and replace the tail light assembly. As far as the sales dept goes I'd say they were pretty average. I'd stay far far away from the service dept. If they can't even change a light bulb correctly and won't stand behind their work I wouldn't trust them to do any other repairs. More

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Super friendly and welcoming staff! Thanks soo much Cassandra! You were the best! We will be back Thanks soo much Cassandra! You were the best! We will be back More

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Very pleased with Kasandra and the rest of the folks at Gladstone Toyota. The entire process of buying a truck was smooth and enjoyable. Gladstone Toyota. The entire process of buying a truck was smooth and enjoyable. More

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Great team and excellent service! Everyone was friendly, professional, and very helpful throughout the process Everyone was friendly, professional, and very helpful throughout the process More

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Our car buying experience was a very pleasant one and not at all stressful working with Kassandra. She was so patient and helpful with all of our questions and concerns. She was the best!! at all stressful working with Kassandra. She was so patient and helpful with all of our questions and concerns. She was the best!! More

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Kassandra Kim was very helpful. On time with appointments, very helpful with all the Toyota Sequoia had offer. We will keep doing business with her and the gladstone team. Did not e On time with appointments, very helpful with all the Toyota Sequoia had offer. We will keep doing business with her and the gladstone team. Did not even want to ask about lowering price. Paid sticker More

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Kassandra was very responsive, provided a lot of information other dealerships did not provide and made things really easy for us. information other dealerships did not provide and made things really easy for us. More

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Great experience with my car purchase. Friendly, knowledgeable sales team. Kassandra Kim was easy to work with. Friendly, knowledgeable sales team. Kassandra Kim was easy to work with. More

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Great team they worked with me to make it happen. They tried to get us out as quick as possible They tried to get us out as quick as possible More

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