Karl Alvarez | Page 61

Customer Service Exemplified Being that I am in the service industry myself, I can honestly say what a fantastic, smooth, and satisfying experience I had at Ferhman BMW! Mary, Tóm Being that I am in the service industry myself, I can honestly say what a fantastic, smooth, and satisfying experience I had at Ferhman BMW! Mary, Tómas, and Karl all contributed to my New BMW lease! I am very pleased and thankful for these three and I will be sure to refer my friends and family here. Thanks again Mary for your help! Very satisfied ! More

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Great buying experience at Ferman BMW Alex Wolf was a pleasure to work with. He was friendly, knowledgeable and professional. We were treated fair. The buying process and financing was qui Alex Wolf was a pleasure to work with. He was friendly, knowledgeable and professional. We were treated fair. The buying process and financing was quick and painless. I would recommend Alex Wolf at Ferman BMW. More

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Excellent as Always! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! More

by Carmella Verified Customer Verified Customer

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Excellent experience as always! Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a respons Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a responsive general manager eager to help ensure customers feel appreciated. I just took delivery of a brand new 2018 BMW i3s, my third vehicle purchased from Ferman since September of last year. Robert, my sales advisor, went above and beyond to ensure I was taken care of. Karl, the general sales manager, made me feel welcomed each time I stopped by the dealership. No pressure, just how can the help. Bob, the general manager, provided guidance where necessary to ensure my deals met my expectations. I won’t purchase a BMW anywhere else! I love these guys. Thank you!! Ps. Robert is absolutely amazing!! More

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2nd BMW From Ferman This is my second BMW from Ferman, and working with the same great guys. I called on the way over Friday afternoon, spoke with Kenny and told him what This is my second BMW from Ferman, and working with the same great guys. I called on the way over Friday afternoon, spoke with Kenny and told him what I was looking for. By the time I arrived an hour later, Alan, Karl and Kenny had vehicles waiting for me, with quotes ready to go for test drives. The Team works together to get the job done and they make it seamless. The car I wanted was going through the CPO process in service, but they had it ready for me to pick up the next morning. Scott and Robert delivered me the vehicle and had everything waiting for me to sign as soon as I got there. Love this Team & love buying my cars from Kenny & Robert- Ferman BMW has my loyalty! P.S. Cant wait to bring this new bad boy in to see Jimmy in service down the road - another favorite on the Team! Thanks guys! More

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A+ Experience with Kenny, Robert and Alan! I’ve been to a couple of dealerships around the Tampa area and my experience at Ferman BMW exceeded the rest. Kenny, Robert and Alan stewarded us thro I’ve been to a couple of dealerships around the Tampa area and my experience at Ferman BMW exceeded the rest. Kenny, Robert and Alan stewarded us through the buying process not with pushy sales tactics, but with knowledge and recommendations that allowed us to arrive at the right car choice. Pleasant, professional and informational experience all around. We will be back for our next vehicle. Thanks guys! More

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brought my car in to make sure everything is safe on it Jamie the serviceman was very understanding and he took care of me very professional as well the finance gentleman went to ask him about the warranty Jamie the serviceman was very understanding and he took care of me very professional as well the finance gentleman went to ask him about the warranty left on my car More

by GKOLLYDAS Verified Customer Verified Customer

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Great Walked in the dealership, and drove away in BMW X1. Very helpful personnel and a great deal. I recommend this dealership to all looking for a BMW. Walked in the dealership, and drove away in BMW X1. Very helpful personnel and a great deal. I recommend this dealership to all looking for a BMW. More

by jtzworks Verified Customer Verified Customer

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I’m thankful for Cesar Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. More

by Lizmartin Verified Customer Verified Customer

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From Mercedes to BMW Just wanted to give a shoutout to our salesman, Steve who found me the perfect black 330i BMW. I love it!!! .thanks for all your help. Just wanted to give a shoutout to our salesman, Steve who found me the perfect black 330i BMW. I love it!!! .thanks for all your help. More

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