Karl Alvarez | Page 43

Great service, very easy process from start to finish and I’m very picky. I came back to BMW after a few other brands and Mary Keller was the first person I asked for. and I’m very picky. I came back to BMW after a few other brands and Mary Keller was the first person I asked for. More

by Wazanole Verified Customer Verified Customer

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Love My CPO BMW Z4 I will start off by saying "this is not my first rodeo". My husband and I have purchased approximately 46 cars over the years. I knew what I wanted I will start off by saying "this is not my first rodeo". My husband and I have purchased approximately 46 cars over the years. I knew what I wanted and Ferman had it. It is a beautiful car and was delivered in pristine condition. My Client Advisor, Robert Chodorowski, is an excellent Advisor. Extremely knowledgeable of BMW's and a pleasure to work with. He was not pushy or demanding. I actually did not purchase the car right away, but drove back, 7 hour drive, a week later, to close the sale. In the week timeframe in between, I had the pleasure of conversing with Karl Alvarez, who is the General Sales Manager. I will have to say that both these individuals interaction with me is why I decided to buy this particular vehicle. They were both just great to work with. There were a few snags in finalizing the CPO verification of this vehicle but Scott Douglas, in Finance has worked it all out and I am a happy camper. This is my 8th BMW and my 5th Z4, and I would definitely purchase from Ferman BMW again. It is a beautiful dealership, which a huge selection of vehicles and an attention staff which is always what I'm looking for. Thank you for such a pleasant transaction and your courteousness! More

by Carolyn Darfus Verified Customer Verified Customer

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VIP Treatment Bob Murray, Karl Alvarez & Mary Keller made purchasing our vehicle the best car shopping experience ever. We had incredible service. We will be loyal Bob Murray, Karl Alvarez & Mary Keller made purchasing our vehicle the best car shopping experience ever. We had incredible service. We will be loyal customers to Ferman BMW for the years ahead. May our previous salesman, Steve Venden Rest In Peace. Our thoughts are with his family, co-workers, friends & customers. Thank you, Communicare Michigan, LLC More

by Communicare Michigan, LLC Verified Customer Verified Customer

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Best And Most Complete Experience Ever! From the time we walked into the showroom to the moment we drove off the lot, we were treated like family. My wife and I prefer to initiate the purch From the time we walked into the showroom to the moment we drove off the lot, we were treated like family. My wife and I prefer to initiate the purchase/lease process via e-mail, text, etc, so we had already selected our vehicle and completed the pre-qualification process. Upon arriving at Ferman BMW, Brandy Kennedy acknowledged and greeted us immediately. Next, Karl Alvarez greeted us and introduced us to our sales concierge, Charlie Fernandes. Charlie is the consummate professional and walked us through the sales process. He continually made sure we were comfortable, asked if we needed beverages, etc. While we were with Charlie, Alan Mazur stopped by to check on us and answer any additional questions. When I asked for his opinion between two different accessory options, he went so far as to make multiple trips to the parts department to bring out samples for us to look at. Next, AJ Clarke came out to greet us and take us back for what is typically the dreaded process of signing all of the purchase/lease documentation. AJ made the process extremely efficient and pleasant. She offered us a variety of additional warranties, protective products, etc, but was not in any way pushy or overbearing. Once finished, AJ brought us back out to Charlie, who introduced us to our BMW Genius, Toby Pacuch. Toby spent a substantial amount of time going over the features of my wife’s new vehicle with her, from the obvious features to the less obvious items that will undoubtedly allow my wife to have the full experience of her new vehicle. He even offered to meet with us at a later time at our location to go over any additional questions and features of which we are uncertain. Finally, Charlie again met with us to reinforce that our relationship with him and Ferman BMW did not end when we drove off the lot. He provided us with his mobile number in the event of any questions, issues, etc. It’s important to note that this entire process took only about 90 minutes, a substantial portion of which was spent going over the features of my wife’s new vehicle. Needless to say, this experience was both enjoyable and memorable. We left Ferman BMW without the typical feeling of exhaustion experienced after spending the better part of a day at the car dealership. The team at Ferman BMW serves as an example of what the purchase/lease experience can and should be. More

by Jason H Verified Customer Verified Customer

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Cesar was great! Thanks for the great service! Thanks for the quick and efficient service! I highly recommend asking for Cesar. He will take good care if you. And as always Mary makes sure I am alw Thanks for the quick and efficient service! I highly recommend asking for Cesar. He will take good care if you. And as always Mary makes sure I am always happy! More

by darla1959 Verified Customer Verified Customer

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Exceptional experience Dealership is first class when it comes to evaluating and purchasing a new car. The entire team was a pleasure to work with and very knowledgeable. Dealership is first class when it comes to evaluating and purchasing a new car. The entire team was a pleasure to work with and very knowledgeable. More

by kristine.flemister Verified Customer Verified Customer

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Service and Purchase I was looking at several new purchase options and the team at Ferman worked hard to make sure our transaction was as seemless as possible! I was looking at several new purchase options and the team at Ferman worked hard to make sure our transaction was as seemless as possible! More

by Mvigh1971 Verified Customer Verified Customer

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Great service and excellent efficiency Thank you Alex !! Straight forward, detailed info and very courteous. Car met my expectations on all levels. The process was streamlined and effic Thank you Alex !! Straight forward, detailed info and very courteous. Car met my expectations on all levels. The process was streamlined and efficient. No surprises More

by chadbouanene Verified Customer Verified Customer

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Amazing Service Alex was awesome and very knowledgeable! It was a fast process and everyone was super friendly! Great overall experience.! Glad this dealership will b Alex was awesome and very knowledgeable! It was a fast process and everyone was super friendly! Great overall experience.! Glad this dealership will be doing my service too! More

by Branleeand Verified Customer Verified Customer

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Excellent It was an excellent experience from start to finish. Everything was handled with professionalism and care throughout the ordering and delivery process It was an excellent experience from start to finish. Everything was handled with professionalism and care throughout the ordering and delivery process. Ferman BMW will see me again and I will definitely recommend them to others. More

by gregkraft Verified Customer Verified Customer

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