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Karen Arango
Karen Arango, Service Advisor, AutoValue Hyundai Niagara Falls
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Karen Arango

Service Advisor

AutoValue Hyundai Niagara Falls

4060 Montrose Road
Niagara Falls, ON L2H 1J9

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2 Reviews of Karen Arango

July 08, 2019

Dealership Rating
Employee Rating

"very unhappy customer "

- unhappy

Purchased my car Sept-18 ,with a extened warranty plan . In July-19 I blew a tire on the 407 hwy at Jane St after serching my car I realized i did not have the wheel lock key, the 407 emergency vehicle employee serched my vehicle also without locating the key so called they number I had for the roadside assistance extra package i thought i purchased I was told It was told it was not valid after 3 calls i made ..twice i was disconnected....I was told by the 407 emergency I had to move vehicle he offered to call a tow truck for me ...the end result it cost me 720.00 to have my car towed back to my dealership (this was on a sunday) went in very upset and found out I did indeed have the extra valid package for roadside assistance...opps someone made a mistake!! But I can put in a claim for the max of 250 for my tow. For whos mistake?.. then they had the gull to try & charge me for the new rim wheel/lock set !! Im so done with Hyundai oh ya and I was informed by this dealership all Hyundai's dont have tire pressure warning systems. I dont understand that one, & was never informed that at time of purchase.

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Recommend Dealer
No

April 03, 2019

Dealership Rating
Employee Rating

"David worked so hard for me"

- HappyElantra2019

David, the sales rep, did everything I needed with my busy schedule to get this sale done. He worked tirelessly and I would recommend him and his financial rep, Brian, to anyone looking to buy new or pre owned.

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Recommend Dealer
Yes

Other Employees Tagged: Tina Kennedy, Jane Foley, David Kaluba, Brad Morrison, Brad Stevens, Karen Fitzpatrick, Brian Waugh

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