Kamarie Jones

I want to give Bob Rohrman Auto Group—especially Schaumburg Kia—and in particular Chase Rohrman and his outstanding team a well-deserved 10/10 rating for delivering truly exceptional customer servic Schaumburg Kia—and in particular Chase Rohrman and his outstanding team a well-deserved 10/10 rating for delivering truly exceptional customer service from start to finish. From the very first conversation, Chase Rohrman personally reassured me that our complete satisfaction was his top priority. He promised to make the entire process seamless and stress-free, confidently stating that while finding the right vehicle might take some effort, he would ensure we reached a price that worked perfectly for everyone—and he delivered on that promise with remarkable professionalism and care. Tiffany Tremmel provided outstanding service, maintaining immediate, consistent, and proactive communication every step of the way. When my wife expressed that our initial choice wasn’t quite perfect, the team didn’t hesitate for a moment. They went above and beyond, demonstrating genuine commitment to customer satisfaction by quickly locating the ideal vehicle that perfectly suited both of us at a price we were truly comfortable with. Devarj Datcher exemplified extraordinary customer service by staying with us through the entire delivery process. He took the time to conduct a thorough in-home orientation, ensuring we felt completely confident and comfortable with every detail of our new vehicle. His patience, attentiveness, and dedication were truly impressive and rare in the industry. The finance team was equally professional—smooth, transparent, and focused on making the process effortless and pleasant. This was hands-down one of the best car-buying experiences we’ve ever had, thanks to the Rohrman team’s unwavering commitment to excellence in customer service. They didn’t just sell us a car—they truly put our needs and happiness first every single step of the way. If you’re looking for a dealership that delivers world-class customer service and treats you like family, I highly recommend Schaumburg Kia and the entire Bob Rohrman Auto Group team. Thank you again, Chase, Tiffany, Devarj, and the whole team—you’ve set a new standard for what exceptional service looks like! More

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A great experience! Val was attentive and easy to work with. Very satisfied with our new vehicle. Val was attentive and easy to work with. Very satisfied with our new vehicle. More

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Very good experience, hospitality and how they explained everything. Customer service was exceptionally great as well. Will recommend a family member as well as a friend to this dealership. Great Job:) everything. Customer service was exceptionally great as well. Will recommend a family member as well as a friend to this dealership. Great Job:) More

by ijrcrz50 Verified Customer Verified Customer

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Matt was easy to work with and made the car buying experience fast and easy! experience fast and easy! More

by K_thompson_1 Verified Customer Verified Customer

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Alejandro, Kamarie and Tiffany were wonderful, they provided great service and a smooth experience. Love my new ride. provided great service and a smooth experience. Love my new ride. More

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Excellent transaction and service! Would definitely recommend! The whole experience was pretty seamless. Samad was great! I enjoyed this entire experience and Samad made it comfortable Would definitely recommend! The whole experience was pretty seamless. Samad was great! I enjoyed this entire experience and Samad made it comfortable and easy. He was knowledgeable and I felt like I had a friend helping me navigate the experience. That says a LOT. Gene and Kamari were nothing but professional and welcoming as I wrapped up the purchase. I really cannot say anything negative at all. I dreaded the process of having to get a new car but ended up actually enjoying the experience thanks to they guys at Bob Rohrman Kia! Go see them!!! More

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I’m looking forward to the new dealership across the street. The temporary trailer is a little weird. I think my first service waits until the new building is open. street. The temporary trailer is a little weird. I think my first service waits until the new building is open. More

by sksiazek Verified Customer Verified Customer

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Mark was beyond professional and easy to work with. He answered all of my questions instead of trying to get a sale. I truly appreciate his hard work and effort. He answered all of my questions instead of trying to get a sale. I truly appreciate his hard work and effort. More

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Very helpful and professional team. ...Came from Wisconsin to work with them...repeat customer and will continue to so and recommend our friends. Mark was great!!! ...Came from Wisconsin to work with them...repeat customer and will continue to so and recommend our friends. Mark was great!!! More

by copus.brenda Verified Customer Verified Customer

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I had a great experience buying my 2025 Kia Telluride from Devarj. He was knowledgeable, trustworthy, and made the whole process easy and stress-free. Highly recommend! from Devarj. He was knowledgeable, trustworthy, and made the whole process easy and stress-free. Highly recommend! More

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