Justin Ledbetter | Page 8

Great Car Buying Experience Had a great experience buying a car from Heritage Mazda Bel Air. Every interaction my wife and I had with them was professional but also personable. D Had a great experience buying a car from Heritage Mazda Bel Air. Every interaction my wife and I had with them was professional but also personable. David was great in setting up a test drive and answering all our questions over the phone and email. Justin took great care of us during the test drive and process of buying the car. He made sure we were comfortable and relaxed throughout our experience. We love the car and it was a pleasure to buy from them. Highly recommend this dealership. More

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EXCELLENT CUSTOMER SERVICE My husband and I just bought our first car together and we had a WONDERFUL experience at Heritage Mazda in Bel Air! Everyone there was super friendly! My husband and I just bought our first car together and we had a WONDERFUL experience at Heritage Mazda in Bel Air! Everyone there was super friendly! We worked specifically with Justin and David J. I had lots of questions beforehand and David contacted me right away and stayed in touch to make sure all of my questions were answered! His response time was fast! At the dealership, we worked mainly with Justin view the vehicle we were interested in and to go over all the details. He was patient and very friendly! We even had some time where we had to wait for a little while and during that time, Justin made sure we were comfortable and offered us drinks. If you are looking for a Mazda, I highly recommend Heritage Mazda in Bel Air. It was a great and stress-free experience!!! More

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Great job Heritage! Last weekend I looked at Mazda CX5's on Mazda's website. I also completed an online financial review and was approved right away for a loan. Soon af Last weekend I looked at Mazda CX5's on Mazda's website. I also completed an online financial review and was approved right away for a loan. Soon after, I heard from Justin Ledbetter and the online/internet manager. It was clear that they wanted my business. After a telephone call to Justin and a few texts, Saturday I picked up a brand new CX-5 off the showroom floor! Great experience. Thank you. Dan More

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Jeep Compass Latitude Justin Ledbetter went above and beyond to help both my wife and me purchase 2 vehicles in one day. Can't recommend this salesman and this dealership m Justin Ledbetter went above and beyond to help both my wife and me purchase 2 vehicles in one day. Can't recommend this salesman and this dealership more. Excellent people and experience! More

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Pleasant experience! Had a very pleasant experience buying my 2015 Mazda and trading in my 2008 Mazda. Justin made the process proceed quickly and smoothly and I apprec Had a very pleasant experience buying my 2015 Mazda and trading in my 2008 Mazda. Justin made the process proceed quickly and smoothly and I appreciated the fact that there was no "hard sell" involved. All my questions were answered and I drove home with my new Mazda the same day! Also want to thank Devon for helping me transfer all the things from my old car to the new car. I will totally recommend Heritage Mazda! More

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Amazing Service! Had an awesome experience here after suddenly finding myself in need of a new car. Justin was incredibly knowledgeable and helped me every step of the Had an awesome experience here after suddenly finding myself in need of a new car. Justin was incredibly knowledgeable and helped me every step of the way. As it was my first time purchasing from a dealership, I had plenty of questions for him, and he was patient and able to give me great advice whenever I needed. I'm in love with my new Mazda, and will be sure to recommend this dealership to anyone I know. More

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New Mazda 3 I just purchased a new Mazda 3 today and could not have had a more excellent experience. I worked with Justine in sales and Ryan in finance who each I just purchased a new Mazda 3 today and could not have had a more excellent experience. I worked with Justine in sales and Ryan in finance who each provided outstanding customer service. Justine worked with me for several hours. I never felt rushed and I got the impression that he had my best interest in mind. When I finally decided on a car Justine and Ryan worked quickly to push my paperwork through. This is my third Mazda and with customer service like I experienced today it will not be my last. More

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The Pinnacle of Car-Buying Experience It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. I’ve been in the ma It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. I’ve been in the market for over a year to buy a new vehicle, and I always knew that my next vehicle was going to be a Mazda, and that too a CX-5, but due to several factors my persistence soon dwindled. I can also go on to say that much of it had to do with the fact that most of the Mazda dealers we approached weren’t the best when it came to stellar salesmanship and customer service. This is where Heritage Mazda of Bel Air really shines; they make you feel like you’re part of the Heritage family, and they would work with you—fervently, as if you’re one of their own, so as to strike a good deal that puts a smile on your face. A special shout-out to Justin Ledbetter who helped us through the process not only in explaining the tiniest of details, but most of all, the impeccable commitment he has towards giving us one of the best customer service. This is the culture that we experienced within this dealership, they truly put on a show that is unparalleled. More

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Best Car Buying Experience I Ever Had! I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the ma I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the majorities of us typically get poor to mediocre service on average across the board and have become hardened to it. On those rare occasions when we get good or great service we can’t help but wonder how quickly it will end. It is common knowledge that when it comes to buying a car the average American including myself cringes at the thought of the whole ordeal. First I have lived in Bel Air for over 25 years and have never owned a Mazda or shopped for one so after I did my on-line research about mid sized crossovers and the Mazda CX-5 kept popping up at the top I decided to stop in at Heritage Mile One which was 15 minutes from my home. My experience was literally the best car buying experience I have ever had and it just keeps getting better. My sales representative Justin Ledbetter has repeatedly called me after my purchase just to see if I have been pleased with my purchase and or have encountered any issues he can assist me with inclusive of providing hands on assistance with some of the newer electronic features. I even called him on a Sunday when I found a nail in the side wall of one of the tires the day I was ready to leave on vacation and he called me right back. I have to say in my many years of car shopping (I have owned in excess of 25 vehicles) I have never been so pleased with my purchase and car buying experience than at this dealership inclusive of Justin, their sales management team (all of which came over to introduce themselves during the sales process and provided their business cards) to the service manager down to the finance manager. Yes I did say the finance manager. He was an absolute pleasure to work with asking me up front what I may be interested in instead of trying to guilt sell me on things I did not need nor want. This experience was really put in perspective after I assisted my fiancé in the purchase a new vehicle from a local Ford dealership 2 weeks ago (she refused to buy anything other than America). She knew exactly what she wanted when we entered the Ford dealership just after 5:00pm on a Saturday and we were unable to close out until just after 10:00pm that evening. The sales representative walked us out in the rain to show us some of the features unlike my Mazda dealer which brought the vehicle into their bay so we would not get wet (rained that day to). To top things off we left the Ford dealer without one single business card. Needless to say we will never buy another car from them. More

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Great Customer Service I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put m I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put money down (even if refundable) on a car I wasn't sure about. I came in, hoping to find a new car, but after hours of research, test drives with many different makes and models, I decided that I used car was best for our price range. I was treated no differently after changing my mind from New to Certified Pre-owned. Justin Ledbetter was my salesman, and I highly recommend him. He was professional, friendly and was able to answer ALL of my questions..and trust me, I had a lot! I've had my car for one day and I absolutely love the Mazda CX-5. I'm glad I implored all the options, but most importantly, glad I purchased here. Thank you again Heritage Mazda! Sincerely, a grateful and happy customer. More

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