Junior Hayes | Page 29

Bad experience.. I went in Fred Anderson Toyota to get some information about Toyota Rav4 and got in touch with Carlos [referred by my friend who recently purchased us I went in Fred Anderson Toyota to get some information about Toyota Rav4 and got in touch with Carlos [referred by my friend who recently purchased used car]. Carlos managed to give good deal and offered good trade-in price for my old car, So I finalized and booked the vehicle pending loan approval with bank. But on the day of vehicle delivery, due to miss-communication between Carlos and sales team I did not get the vehicle [to which the sales representative said ok to come and pickup the vehicle earlier in day]. I was ok with late delivery on next day , JR Hayes gave me a loaner car to drive by till Rav4 is delivered. He even offered to drop by my vehicle next day and collect loaner car. But I had really bad experience with Business manager ‘Rashanda’ who signed the sales contract and other documents. On the sales contract she mentioned the “MFG REBATE” of remaining balance apart from loan amount. I was happy to see that for a mistake made from service end they tried to provide some form of added bonus. But my happiness did not last long, within 4 days of my purchase Rashanda called me to say it is a typo-mistake and we cannot provide you that [“MFG REBATE” ] discount. How can you sign the sales contract and take 4 days to realize you made typo-mistake? Totally disappointed and felt cheated…. More

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Wife's first Toyota Just purchased a 16 4Runner. The salesman Jr Hayes and staff were supper easy to talk to and made a special effort to find what my wife and I wanted. Just purchased a 16 4Runner. The salesman Jr Hayes and staff were supper easy to talk to and made a special effort to find what my wife and I wanted. We also purchased a few accessories and they coordinated installation without a hitch. Jr was in constant contact with us to make sure we were being treated right. I highly recommend before you buy give Fred Anderson a visit. More

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