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Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
101 Reviews
4.7

101 Reviews

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101 Reviews of Judy Deems

June 12, 2025

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Employee Rating

Been going for years to service two cars one of which I bought there. Never a problem. Pleasant and professional. Recommend. More

by rbofrbandah
Recommend Dealer
Yes
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Jun 12, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and loyalty over the years! We're glad to hear you've had consistently positive experiences with both your vehicles. Your recommendation means a lot to us.

June 11, 2025

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Very fast and efficient. Got right in and out. Would recommend to a friend or family. More

by thomashall1975
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad to hear your visit was quick and efficient. We truly appreciate your recommendation and look forward to helping you or your friends and family in the future!

June 08, 2025

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Very good service. Polite and attentive. The video of the service was very nice and informative. More

by SUSALU01
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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Jun 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you appreciated the service and found the video helpful. We look forward to serving you again!

June 07, 2025

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Oil change and tire rotation 1:30 minutes had to come back because some how the tech pushed the disc protector plate and it was rubbing against the wheel making a loud metal to metal noice had to loose w More

by ERIK.GANZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 07, 2025

DCH Wappingers Falls Toyota responded

Erik, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 06, 2025

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Employee Rating

Well, they have really nice people they’re working they get the car in time they fix it. They update me for everything and let me know really quick as soon as they finished so I can go pick up the car. Tha More

by Antonjo_vuktilaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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Jun 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear that our team kept you informed and had your car ready on time. Providing quick updates and great service is what we strive for. We truly appreciate your feedback and look forward to seeing you again!

June 04, 2025

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Thorough, helpful, timely Took care of all my issues and then some. Mechanics checked everything and even provided a video More

by Mab70
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jun 05, 2025

DCH Wappingers Falls Toyota responded

You're very welcome! We're truly grateful for your kind words and are happy to know you had a positive experience with us. Your trust means a lot, and we look forward to continuing to provide you with excellent service in the future.

May 28, 2025

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Employee Rating

It's always impressive to know that Toyota goes beyond expectation and is also a pleasure to work with. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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May 29, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that your experience with Toyota exceeded expectations and was a pleasure. We truly appreciate your support.

May 27, 2025

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Very pleasant to deal with and a pleasure. Very prompt and efficient. Worth the drive there. More

by PHILIPHILL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the kind words! We're thrilled to hear your experience was worth the drive. It was a pleasure serving you, and we look forward to seeing you again.

May 22, 2025

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Very friendly and accommodating took care of my issue right away and I didn't even have an appointment very happy More

by impalass1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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May 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We're so glad we could take care of your issue promptly, even without an appointment. Your satisfaction means a lot to us and we’re happy to help anytime.

May 21, 2025

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Employee Rating

Am happy because all the time the people due good job good service good a More

by PONCIANOA099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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May 22, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're happy to hear you're pleased with our service and the team's consistent hard work. We truly appreciate your support and look forward to seeing you again.

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