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Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
167 Reviews
4.8

167 Reviews

Write a Review

167 Reviews of Judy Deems

December 16, 2025

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Employee Rating

Terrible. You sold me a truck wi th a broken radiator. I wouldn’t shop here again and would recommend anyone against it More

by ASIME4
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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December 16, 2025

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Didn't wait long at all. Judy was friendly, attentive, and professional. I loved the video showing my vehicle during the multi point inspection. More

by workingmom718
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Dec 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re happy to hear you experienced a quick visit and that Judy was friendly, attentive, and professional throughout your service. We’re also glad you enjoyed the multi-point inspection video—it’s a great way to keep you informed about your vehicle. We truly appreciate your trust in DCH Wappingers Falls Toyota and look forward to seeing you again!

December 10, 2025

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Sometimes it's a little difficult to contact people via the phone system, thats it for downsides. More

by Walter PICCORELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Sinapi

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Dec 10, 2025

DCH Wappingers Falls Toyota responded

Hi Walter, thank you for your feedback. We appreciate you letting us know about the phone system difficulty and will work on making it easier to reach us. We’re glad to hear that aside from that, your experience has been positive!

December 03, 2025

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Always professional and thorough. I also appreciate the video showing the inspection and Toyota's methods of communication. More

by famp01
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Dec 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience! We’re happy to hear you appreciate our team’s professionalism, thorough work, and the inspection video we provide. Clear communication is important to us, and we’re glad it made a positive impact. Thank you for trusting DCH Wappingers Falls Toyota with your vehicle!

November 28, 2025

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Very considerate, friendly and knowledgeable I appreciate the willingness to adjust times when circumstances occur that are unexpected. More

by myshipe
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 29, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear that our team was considerate, friendly, and knowledgeable, and that we could accommodate your schedule when unexpected circumstances arose. We truly appreciate your feedback.

November 28, 2025

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Employee Rating

Judy always provides outstanding customer service. And I am grateful to all the staff for they're expertise More

by T.m.boniello
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 29, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Judy consistently provides outstanding service, and we appreciate your recognition of our entire team’s expertise. Your support means a lot to us!

November 26, 2025

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Excellent service It always a pleasure to go in for service. Everyone is so nice More

by ahm.spitfire
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear that you consistently enjoy your service visits. Our team appreciates your feedback and looks forward to seeing you again!

November 25, 2025

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Never had a bad experience with the several purchases I made All my vehicles were excellent More

by Chiefy433
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 25, 2025

DCH Wappingers Falls Toyota responded

Hi Chiefy433, Thank you so much for your continued loyalty and for sharing your experience with us! We're thrilled to hear that every purchase has been excellent and that you've consistently had great experiences with our team. We truly appreciate your trust and look forward to helping you with all your future vehicle needs!

November 13, 2025

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Employee Rating

Good communication, kept me updated on a major repair. Would highly recommend them to anyone More

by Greg.bringman
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 13, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Greg! We’re glad our team kept you informed throughout your repair. We truly appreciate your recommendation and your trust in us!

November 07, 2025

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Employee Rating

Please make the third or fourth time some internal computer problem existed. Not really happy with this vehicle overall. More

by GIUHAWK
Service Time
Recommend Dealer
Yes
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Nov 07, 2025

DCH Wappingers Falls Toyota responded

We’re sorry to hear about the issues you’ve been experiencing with your vehicle. Your feedback is important to us, and we want to make this right. Please reach out to our service team so we can address the problem and ensure your vehicle is performing as it should.

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