Jud White | Page 3

I have always received top notch service with Courtesy Volvo and Jud -- questions answered, nature of service needed is always explained. If any problems (and there are typically none) they are addressed Volvo and Jud -- questions answered, nature of service needed is always explained. If any problems (and there are typically none) they are addressed immediately. Highly recommend them! More

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I have always received excellent, knowledgeable and friendly customer service from the Service Department and from Jud White especially. In addition to scheduled maintenance, Jud has helped me through friendly customer service from the Service Department and from Jud White especially. In addition to scheduled maintenance, Jud has helped me through specific issues and has offered useful advice. Recently, in preparation for a cross-country 3,000 mile trip in my XC90 T8, Jud arranged an inspection that added greatly to my confidence in roadworthiness for the drive. I'm really glad Courtesy Volvo is my dealership. More

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I am having to change a 5 star purchase to a 1 star service. This started a few weeks ago when I dropped the car off for service and never received a call that the car was ready. So I reached out only service. This started a few weeks ago when I dropped the car off for service and never received a call that the car was ready. So I reached out only to be told they lost the key. This would not have been an issue as well have another key but instead they chose to avoid the issue. They told me they would then call once the key was found but a week went by with no calls. So reached out again, finally for them to tell me they will give a new key. I still never heard back from the original service guy. This brings me to today. Was driving back from a trip and just made it to the dealership at 1:30 with the car needing some help. Judd was the only person in service and said he would get it back there and we should wait. So an hour passed and we went to find him for an update. It is 2:30 and he said the parts guy is on lunch and does not know if they have the part. So then they said they would drive us to get something to eat, one the way I asked what time they closed and they responded with 4pm. At this time there was an only an hour and 15 minutes left till they closed. I was blown away, were they going to leave us at our food destination with no way to get back? So I had the driver take us back to the dealership since there was no way the car could be repaired before close. So instead of just being honest and letting us go home they had us sit there till almost close. The only manager that was there was the sales manager and we were told he had deals to close since it is a Saturday and would talk to us when he found time. So we decided to get an Uber and leave and I'm sure will have to chase any sort of follow up to get our car back. While I love my Volvo I will be looking at a different vehicle to trade in for it so I don't have to deal with this dealership. I would recommend people to look at other options because once the joy of the purchase is compete the service will feel like a betrayal. More

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Great job on my car. Excellent service. Super people to work with and went out of the way to help Excellent service. Super people to work with and went out of the way to help More

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I love coming here they’re very thorough and very friendly. Very wise with her decision making and professional suggestions. friendly. Very wise with her decision making and professional suggestions. More

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Had appointment for speaker repair for my Volvo Volvo they took three hours to do it I know they were busy at the time but I felt like I was low priority, didn’t seem fair. they took three hours to do it I know they were busy at the time but I felt like I was low priority, didn’t seem fair. More

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Awesome service thanks shawn. .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridic .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridiculously over priced but since I been looking for cars for months and no luck due to shortage I finally found the frs that I really liked. So I took the chance and bought it. I test drove it it was all great. Took the car home, literally 1 week of having it , it broke down on me in the middle of road! I was lucky enough to pull on the side. Car was completely dead would not start at all! I thought it was the battery so I called my dad to jump my car and no luck. Dealership called a tow truck picked it up and took it back. That was November 26th. I get no call no updates. Dec comes around, I get a call from service like 2nd week of dec asking if I installed something.!! Basically blaming me for having the car issue. (Let's get one thing straight I only had this car for 1 week drove it for like 4 days since I work at home) why would I install something in my car that i only had a week?! This is ridiculous. That was the last time I hear from them until Dec 30 this time the MANAGER Jeremy calls me leaving a vm saying that I had their loner car and needed to return it !!!! No one updated me with the car situation no one said what was wrong no one said anything but yet I get a call from him saying they needed their car back. I called him I told I will not give their loner back until I get my car fixed or I get my money back. Simple as that. Again he blamed me for installing something in the car. I was pissed at this point. I called my lawyer for advise, I ended up sending them a letter if they don't fix my car or give me my money back I was taking them to court. January 10 comes around, I get a call from another sales rep Jacob because Jeremy didn't want to speak to me in person. Jacob updated me telling me that a car shop was going to fix it . I just got my car back feb 12th! It runs again. Jud fixed my window tint because it had air bubbles and it was too dark. It's perfect now! John service manager is the one taking care of my car (scheduling, explaning things that my car had, making me understand why my car wasnt performing right) from all the interior damage that previous owner did to it. Seems like he is the only one that cares about what i have to say. Good thing is, its running again and will be taking car back next month to get other things fixed which john and i already spoke about ! Even though car has been fixed and I appreciate that very much from service department side I do not recommend this dealership at all. Any dealership what so ever actually but this one really did it. From the beginning blaming me for causing the issue . Very unprofessional, very weak customer service. Especially from the general manager Jeremy who should of been the main one to take care of me but failed to do so. Horrible experience. Wish it would of been different this was my first dealership car I ever bought and they completely ruined my experience. More

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Haven’t been to Volvo since the dealer moved from Tempe. So, it’s my first visit to visit Courtesy Volvo. The place is very clean and above all I met JW. His service was so.good that I will go back there ag So, it’s my first visit to visit Courtesy Volvo. The place is very clean and above all I met JW. His service was so.good that I will go back there again next time. More

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Great service. Reasonable wait time. Positive experience! Don’t like the idea I have to write a 15 word review. experience! Don’t like the idea I have to write a 15 word review. More

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Fast and friendly service, Judson in the service department is really nice and attentive. Thank you department is really nice and attentive. Thank you More

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