Juan Vadi

When discussing price, Noel had an attitude with us and seemed to get personally offended as we attempted to negotiate. He tried to do a lot of sneaky things that did not get by us. 1. When initially sho seemed to get personally offended as we attempted to negotiate. He tried to do a lot of sneaky things that did not get by us. 1. When initially showing us the price, he showed a paper that said $524.00. When he brought out the one to be signed, it said $524.98 and did not say anything about the price change. He even had highlighted the exact same words as the previous one, making it seem like it was the same sheet. It wasn't enough of a change to make a big deal about, but it didn't go unnoticed and was unappreciated. 2. We showed Noel the Kia website and he insisted the price shown did not include a fee that it very clearly did, which was obvious by doing the math. 3. We agreed to a certain price with $0 down, paying *only* first month and DMV fees. He agreed and the paper we signed said so. When discussed further with Noel, he then said we would also have to pay a several hundred dollar fee. (We ultimately spoke with finance who agreed to remove that fee.) 4. Noel said the DMV fees would be $650 or $700 (I don't recall exactly). We looked up the fees on the state website and they were closer to $200. We told him that a different dealer with whom we had spoken mentioned Kia charges $450 and they send a refund check for the difference, if it ends up being less than that. He said that doesn't happen and he never heard of anyone being sent a check for the difference. Finance later told us that it's accurate that we would be credited for the difference, and in fact it's illegal for the dealership to keep anything above what DMV charges. 5. We asked Noel how to lock and unlock the doors without using the fob and he said that's not possible. He said we have to push the button on the fob. When we looked it up after getting home, we found that was not the case and watched a video on how to do it. We were very unhappy with our experience with Noel. The amount of time it took to get the car was excessive. The whole experience took over 3 hours, more than 2 of which were after we agreed on a price and signed the papers. Fortunately, we had a much better experience with Juan in finance. He eliminated the bogus additional fee, reduced the monthly price back to $524.00, and explained the DMV fees to us. More

by ROBINMSW Verified Customer Verified Customer

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My car needed additional maintenance and repairs and was not done. I have to come back again to do it. Which is not fare for me as a loyal customer. not done. I have to come back again to do it. Which is not fare for me as a loyal customer. More

by Rosselis Verified Customer Verified Customer

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I been to many different car dealerships. Kia team provided me with the best customer service. Ramon Mendoza was beyond great, he left with me no doubts and even answered my phone calls off t Kia team provided me with the best customer service. Ramon Mendoza was beyond great, he left with me no doubts and even answered my phone calls off the clock. This is what I called great customer service. Not only did he provide an awesome experience, he mad me feel like family and you don’t get that at a lot of car dealerships. He also didn’t make me feel he was just trying to get me a sale. I will referred him to family/friends/ as well as Co workers. Also, I will like to thank Melvin Reyes and Juan Vadi for constructing the deal and making this awesome “K5 GT MODEL” my reality… More

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The employee Jose was very welcoming, He greeted me at the door and listened to what I needed and assisted. Juan was great he assisted me and was concerned about my finances and assisted me with getting a the door and listened to what I needed and assisted. Juan was great he assisted me and was concerned about my finances and assisted me with getting a good rate. Both together assisted and I left a happy customer. The process was done in a timely fashion. I was pleased. More

by TAMEIKAJ1980 Verified Customer Verified Customer

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It was a pleasant environment. Ramon made himself available on his day off to help during the car buying process Ramon made himself available on his day off to help during the car buying process More

by Mo Verified Customer Verified Customer

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Amazing service incredible staff caring understanding and respectful . They are there to help and will help you get a car you will enjoy respectful . They are there to help and will help you get a car you will enjoy More

by Cranston Gordon Verified Customer Verified Customer

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The best team , very nice costumes service, I can’t complain about then , they know about what you really need. complain about then , they know about what you really need. More

by TONYX_3 Verified Customer Verified Customer

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El mejor servicio y atenciones lo recomiendo 100% compre mi BMW y no tenía crédito. Gracia a Melvin y Juan los mejores !!!! mi BMW y no tenía crédito. Gracia a Melvin y Juan los mejores !!!! More

by Jonathan Reynoso Verified Customer Verified Customer

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Everything went smoothly I great experience with Kelvin and juan they really help me get into a car that I afford. and juan they really help me get into a car that I afford. More

by AngM821 Verified Customer Verified Customer

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Got the car we wanted. Very professional dealer. Was a pleasure to deal with Javier. Very professional dealer. Was a pleasure to deal with Javier. More

by DAVIDJLEINOFF Verified Customer Verified Customer

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