Joshua Scudder
Joshua Scudder at Olathe Dodge Chrysler Jeep RAM
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Joshua Scudder | Page 9

Service Advisor

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

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4.6
97 Reviews
4.6

97 Reviews

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97 Reviews of Joshua Scudder

January 13, 2024

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Employee Rating

Na Let customers know about the upcharge of 3 % to use credit card payment before customer pays. Also attach mileage sticker to windshield when changing oil More

by johnv.morton
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 16, 2024

Olathe Dodge Chrysler Jeep RAM responded

John, thanks for your feedback. We'll certainly take note of the points you've raised. Your input helps us improve and we hope to see you again in the future here at Olathe Dodge Chrysler Jeep Ram!

January 13, 2024

Dealership Rating
Employee Rating

Friendly and efficient The staff was friendly, they were able to schedule my oil change right away. More

by amandaholtgraves
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 16, 2024

Olathe Dodge Chrysler Jeep RAM responded

Hi Amanda! Thank you for leaving us this five-star review and kind words about our service team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 13, 2024

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Employee Rating

Brought vehicle in for recall and to check a leak. Was charged over $225 for diagnostics without being told it would be that much More

by wetzelb
Recommend Dealer
No

Other Employees Tagged: Joshua Scudder

Jan 16, 2024

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about your experience with the unexpected diagnostic charge. We aim for transparency in all our services and it seems we've missed that mark here. We'd like to discuss this further, so please reach out when you have a moment. Thank you, Tony Acock - Service Manager - 9137803700

January 12, 2024

Dealership Rating
Employee Rating

Did what was needed, kept me informed, made me comfortable. Would come back again when needed. More

by wwaltner
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

January 12, 2024

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Employee Rating

We were misinformed about our service when picking up our vehicle. We have been waiting over a month for a back ordered part with no updates from the dealer. Our van has had the check engine light since the More

by ADAMAX3
Recommend Dealer
No

Other Employees Tagged: Joshua Scudder

Jan 16, 2024

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to learn about the frustration you've experienced with your vehicle's service and back-ordered part. This is not the level of communication or customer care we aim for. Please reach out directly so that I can personally look into this matter and provide an update on your situation as soon as possible. Thank you, Tony Acock - Service Manager - 9137803700

January 12, 2024

Dealership Rating
Employee Rating

Joshua was both friendly and professional. He promptly communicated updates for our Wagoneer as they came available and was also very responsive whenever we reached out with questions. Olathe More

by kevin.hammell
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

Kevin, it's great to know that Joshua and our team and Joshua at Olathe Dodge Chrysler Jeep Ram provided you with such a positive experience. We appreciate your loyalty and look forward to assisting you in the future!

January 12, 2024

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Employee Rating

It was great. Very courteous and professional. However, I already left a review and it annoys the xxxx out of me to have to do it again More

by Steve B.
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Mar 22, 2024

Olathe Dodge Chrysler Jeep RAM responded

Hi Steve B! We appreciate your feedback and apologize for any inconvenience. We're glad to know that you had a great experience at Olathe Dodge Chrysler Jeep Ram! Safe travels!

January 12, 2024

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Employee Rating

As a rule, because of past service, we always try to avoid the dealership ... Joshua Scudder is the reason we would consider going back to the dealership for service. More

by denisemajewski
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

Hi Denise! It's great to know that Joshua has made a positive impact on your service experience at Olathe Dodge Chrysler Jeep Ram. We appreciate the feedback and look forward to seeing you again!

January 12, 2024

Dealership Rating
Employee Rating

It was fine, would be nice of the TV way playing news or something other than go pro videos More

by Brian
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

Brian, we're delighted we could deliver an excellent experience! - Olathe Dodge Chrysler Jeep Ram Team

January 11, 2024

Dealership Rating
Employee Rating

I have better service at Aristocrat with my Range Rover, when you make an appointment and parts are there it should be a short deal More

by DARAH0
Recommend Dealer
No

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn that your recent service experience didn't meet expectations. We strive for efficiency, especially when parts are readily available and appointments have been made. Your feedback is important in helping us improve our services, so we'd appreciate the opportunity to discuss this further with you directly if possible. Thank you, Tony Acock - Service Manager - 9137803700

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